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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13521 reviews)

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4.95

Based on 13,521 reviews, last reviewed 25th May 2025

226500% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I wish I had contacted Stepchange sooner Really didn’t know what to do, lots of credit card debt. Spoke to Stepchange and there is no judgement just lots of help and advice. Given options. Yo... Read more Reviewed on: 25th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13521)

Review of the StepChange, Debt Management:

Excellent Service

This is by far the easiest and stress free way of handling debt. Step Change staff are so easy to speak to and are not judgemental at all. They assist with working with you and guide you all the way. Thank you Step Change. Reviewed on: 9th July 2020

I wish I had contacted Stepchange sooner

Really didn’t know what to do, lots of credit card debt. Spoke to Stepchange and there is no judgement just lots of help and advice. Given options. You are encouraged to take everything into account, even things that you perhaps don’t think of, but they do. You get regular statements so you know how you’re progressing. I find they are available by phone to speak to someone, an actual person, if I have a query. I’m now managing both my money and my life with so much less stress. I honestly wish I had taken this step sooner but I didn’t. Reviewed on: 25th May 2025

StepChange are really the best.

I have been with StepChange Debt Management for a few years now - since I lost my job during the Corona Virus. My management was guided by specialist helpers, who were special to me - wonderful people, those who guided me throughout the process. I am indebted to those who helped me on the way. Reviewed on: 25th May 2025

Excellent company

I was embarrassed to be phoning step change but due to change in circumstances, I had no choice. I was made to feel so at ease and wasn't judged at all , each time I've phoned I've had a lovely friendly person at the end of my call, I m nearly clear now , took ten years but I've struggled though it with excellent help and advice Reviewed on: 25th May 2025

I am so grateful to Stepchange.

I am so grateful to Stepchange. I have less than a year to go now but when I started I didn’t know how to get myself out of this situation. Thank you so much. Reviewed on: 25th May 2025

Great charity, I am very grateful for the support pr...

Great charity, I am very grateful for the support provided to me Reviewed on: 25th May 2025

Stepchange really helped me to arrange and pay my cr...

Stepchange really helped me to arrange and pay my creditors. They also put you at ease regarding your debt. I would definitely recommend it's the best thing I have done. I have now found my way financially. Reviewed on: 25th May 2025

A grateful Step Change believer.

We were struggling with serious debt problems and I was always a believer that paying your debt was your responsibility so I struggled on paying every month but never seeing it reducing it was soul destroying. I cannot remember who told me that they had been in a similar position and contacted Step Change who had helped them enormously. I contacted Step Change and they showed me that using one of their services could help us. It was best thing we could have done as we still have debts to pay we can at last see light at the end of what was a very dark tunnel I would urge anyone struggling with debt to speak to Step Change you won’t regret it . Reviewed on: 25th May 2025

I came to step change when burying my head was no mo...

I came to step change when burying my head was no more, the advisors i spoke to, were always empathetic of what I was going through. when I was on my journey to debt free, step change checked in, asked for regular budgets and if I hit a sticky patch financially, one email or a chat was all it would take, I wouldn't think twice to recommend them to anyone who is struggling financially. Reviewed on: 25th May 2025

Stepchange Took the stress

Stepchange took all of the stress of dealing with creditors, stopped all of the threatening letters and awkward phone calls,making us feel more confident to deal with the debts in a way that we could afford. Reviewed on: 25th May 2025

Job change due to COVID - drop in pay - needed help!

I moved jobs due to COVID and the drop in pay meant I struggled to keep on top of my payments. As a single parent, working full-time I realised I needed help, and was so grateful to have found StepChange. The team were so understanding, non-judgemental and offered excellent support and guidance. I felt heard and safe for the first time in a long time. Over the last 5 years, I've sped the payments along... simple to try and clear it more quickly. Whenever I managed to sell something on Facebook Marketplace, or eBay or the occasional car boot sale - every penny was just transferred via bank transfer to StepChange and it came off the bills. I use their Online DMP website to track how much I have left to pay. With. about 4 months left before I'm debt free, i can't recommend them enough to anyone in a similar situation. What an amazing organisation. Reviewed on: 25th May 2025

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