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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13211 reviews)

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4.96

Based on 13,211 reviews, last reviewed 24th May 2025

196700% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Lockdown crippled me financially, but Lockdown crippled me financially. Lost my job and was denied ANY help from the government. I was fortunate enough to get out loans and credit cards (n... Read more Reviewed on: 24th May 2025

Latest lowest rating:

2

Do your own research! Difficult to speak with someone. Products and the consequences of taking out a product not clearly explained. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13211)

Review of the StepChange, Debt Management:

professional and caring.

I was getting chased for money I could not pay and I learned of stepchange,and rang them and they sorted out my debts in a professional and caring way and were not judgemental of how I had got into debt, but showed me how to clear all my debts and got in touch with all my creditors and got them to accept a reasonable payments to them that I could afford and that helped me a lot so much so I had 9 debts to clear at first but now I have only 1 now which I will clear in July, and then I will be debt free, so without stepchange I would never had achieved this and I have no words that could thank them enough for how they got me out of a situation that I would never been able to clear my debts on my own so a big thank you to them. Reviewed on: 17th June 2021

Lockdown crippled me financially, but

Lockdown crippled me financially. Lost my job and was denied ANY help from the government. I was fortunate enough to get out loans and credit cards (not knowing how long we’d be in lockdown for) and quickly maxed them out. By the time I’d gotten back into work I had amassed a HUGE amount of debt. I was trying to pay it off but getting absolutely nowhere. Not even sure how I came across or how I heard about Step Change but I bit the bullet and got in contact. Not even joking, it has been one of the most beneficial decisions I’ve ever made. The people I’ve spoken to and the help they’ve given me has been life changing and life saving. I can’t even put into words how grateful I am that these people are here and for the help they’ve given me. I was in the most darkest place mentally, I couldn’t afford to eat, I couldn’t afford to get to work. I couldn't sleep. I couldn’t see a way out, except through one route….i was at work when I called them. That day I spoke to them and when my payment plan was set up, I felt like a new person. I sat at work, tears in my eyes. Knowing that after everything, I was getting some help and everything would be okay…this company literally saved my life and for that I will be eternally grateful. I can’t speak highly enough about them. 10/10 Reviewed on: 24th May 2025

Great service

Friendly staff so easy to talk to, made the whole process easy. Reviewed on: 24th May 2025

Debt Management

ease ofuse, good advice resolved and helped me manage my debts Reviewed on: 24th May 2025

The person to person experience was excellent.

The person to person experience was excellent. Everything explained and comprehensive engagement. Very pleased with the help provided. Reviewed on: 24th May 2025

They are the champions

Felt desperate when I 1st. Called them. Finished the phone call like a new woman so happy they sorted everthing out for me Reviewed on: 24th May 2025

Really recommended, they're fantastic! :D

I would really recommend StepChange if you're struggling financially. They helped me manage my repayment budget and since they are a 'name' that company's recognise businesses seem happy to have them dealing as an intermediary on your behalf which offers some shielding from the stress caused by the negative culture or threats that some companies (Local councils, TV licensing...etc) persist with. It has taken something that was a worry and made it so its manageable and I can see a light at the end of the tunnel. No matter how big or small your debt is do contact them, they're fantastic! Reviewed on: 24th May 2025

Friendly and understanding people, understanding the...

Friendly and understanding people, understanding the situation . Advised the best option for me and how to handle it. Always possible to log in online to check all information online, update details etc. Reviewed on: 24th May 2025

Excellent service, raised me up out of the darkness...

Excellent service, raised me up out of the darkness of debt to looking forward to the future Reviewed on: 24th May 2025

Always considerate, understanding and supportive

Always considerate, understanding and supportive Reviewed on: 24th May 2025

I'm sure without the help of step change I would not...

I'm sure without the help of step change I would not be here today excellent service and nice people Reviewed on: 24th May 2025

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