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Tesco Bank: Car Insurance reviews

Name: Car Insurance
Rating: 2.63 (508 reviews)

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2.40

Based on 508 reviews, last reviewed 16th Jan 2025

82% decrease in 5 star reviews

in the past 90 days

55% decrease in 1 star reviews

in the past 90 days

31%

11%

52%

Latest highest rating:

5

Car stolen away from home, staff great, information... Car stolen away from home, staff great, information very good, easy process although long winded but I get that. Only three weeks before conclusion bu... Read more Reviewed on: 26th October 2024

Latest lowest rating:

1

Poor service and support when you need it most! My car was taken from my home, and in an accident. I have spent two weeks trying to hear basic information about the progress of the case and what wil... Read more Reviewed on: 16th January 2025

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About this product

At Smart Money People, we collect Tesco Bank car insurance reviews to help you make an informed decision when choosing your next provider.

Tesco Bank offers car, home, pet and travel insurance policies, with a guaranteed discount for Tesco Clubcard members. Tesco Bank’s standard car insurance policy is available to anybody over the age of 21, with a black box policy available for those aged 17-35.

What do you need from a car insurance policy? Do you want easy access to a simple website in order to manage your policy whenever suits you best? Find out what Tesco Bank customers have to say about its online systems by reading our Tesco Bank car insurance reviews. Perhaps you want protection against uninsured drivers or extra cover for your in-car entertainment. Whatever your needs, check out the reviews on Smart Money People to see how well Tesco Bank has been rated by its customers.

Have you had a car insurance policy with Tesco Bank? Consider leaving a Tesco Bank car insurance review on Smart Money People to help other drivers just like you. Did you use the Tesco Clubcard discount, and if so, did you see a notable difference in price? How did you find the customer service support? Whether your experience is good or bad, share it with our Smart Money People community. Together, we can increase trust and transparency in financial services.

Tesco Bank Car Insurance reviews (508)

Review of the Tesco Bank, Car Insurance:

Good service

low premium and efficient service Reviewed on: 14th August 2019

Abysmal and negligent

Complete charlatans, promise you they’ll chase things up then never get back to you then when you phone back the following day nothing has been updated nobody is aware of any developments. I am astounded it’s legal for them to operate. I had a flat tyre and stranded 100 miles from home its been 2 weeks and they can’t even fix a flat tyre?!?!?! I had to arrange to go back down to repair and collect the car myself. Total embarrassment. Reviewed on: 11th April 2023

Dreadful customer service

The people in the call centre were absolutely awful, couldn’t have been more unhelpful when I needed to change something on my policy. I guess they’d already had my money so why why should they help me further! Reviewed on: 10th April 2023

car accident

I am surprised to read all the negative reviews. I'm glad I did not before purchasing Tesco car insurance. I purchased Tesco car insurance and got into an accident less than a week after purchasing my insurance. I called Tesco and handed in my dashcam, the rest was history. Had an accident on Friday, the car was assessed by repairers on Monday, repairs were booked for Thursday, and car hire was to arrive on Wednesday as I had earlier canceled the hire vehicle due to my car being legally drivable, but after the engine warning light came up, I had to ring Tesco to reinstate the car hire. Hassle-free, I'm using their legal team to deal with my case, and so far so good. Reviewed on: 28th March 2023

Theworst insurers ever

I was involved in a minor incident in September.I did not report it to Tesco,however the other driver made a claim on my insurance.I was told by tesco that i was to blame and i had to pay a further premium.I phoned to query this and was told this was incorrect.I then received a weekly letter about this.Eventually the letter statedthat my insurance was being canvcelled..Despite my protests nothing was done to stem the flow of letters.I would contact Tesco evry so often to find out what was happening.It was always in the negative.I sent in a complaint to the ombudsman about their services.This week i received an email from them saying the other drivers insurers had admitted liablity.That afternoon i received a phone call from Tescos.They informed me that the admission had come in early February,but due to work they wrer only able now to tell me.Oh and by the way would i withdraw my complaint.I told them i would not. The premiums may be cheap but the service is tailored to match.So save yourself some grief and go to another insurance company. Reviewed on: 28th March 2023

Car Insurance

Car Insurance Car Insurance, The worst company ever to deal with, keep on harassing by sending emails and letters with stupid demands and asking you to call them. Will never use this company again and would not recommend any one to get in their trap. Reviewed on: 25th March 2023

very professional on telephone but very poor in terms of service

had accident on 17/3/23 called Tesco on 18/3/23 told that my car would be picked up for repair on 20 or 21st ,still waiting after 2 calls to Tesco Reviewed on: 21st March 2023

Utterly useless

After a number of years with my previous insurer I changed to Tesco, as they were the most reasonable quote. Unfortunately, on the 14/2 I was hit by an ambulance whilst my car was parked outside a friend’s house. The driver knocked on the door and apologised admitting what he’d done. Both him and his colleague gave me their details, photos were taken of the accident and the incident was logged a manager in the ambulance department. This should have been a very straightforward case to resolve. As all liability was admitted and my vehicle was parked in a quiet residential street. However, 6 weeks later and after a number of phone calls from the company who have organised the repairs, only now am I looking to get the work completed on my driveway. All the customer service staff I have spoken to have been rude and defensive in their manner. The company they allocated to organise the work to be completed, organised 2 companies to be in contact with me. As airline crew I’m away out of the country on a regular basis. However despite advising them when I was off, they sent out a damage assessor whilst I was out of the country. What was worse, it wasn’t even the company that was carrying out the work. To this time we don’t know who this company were. I have to say, the fact that Tesco is a broker and so the insurers that act in their behalf are where the problems start. As the works are carried out by a third party. I also have had issues organising car hire which I’ve paid for in my insurance, as they were initially unhappy about my vehicle being parked in an airport car park. I initially had problems ascertaining, who and when would be carrying out the work to my vehicle. There were only 2 options available to me for companies available within a 30 mile radius, one of which would have involved me delivering the vehicle myself. So having the work carried out on my driveway was the only option that I had, if I wanted the damage to my car to be repaired. There is a list of things I could mention of why I would not use Tesco insurance. STAY AWAY!! Reviewed on: 19th March 2023

Car insurance

simple to use and nagivate, could be better Reviewed on: 14th March 2023

Dreadful

Dreadful I do not have a service with your company or agree to you taking money from my account Further more l was unable to log complaint as the form would not progress to sent Reviewed on: 13th March 2023

Every Little Helps!

Fantastic cover at a great price. Reviewed on: 9th March 2023

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