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Stephen Grist

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Review of the Tesco Bank, Car insurance:

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Utterly useless

After a number of years with my previous insurer I changed to Tesco, as they were the most reasonable quote. Unfortunately, on the 14/2 I was hit by an ambulance whilst my car was parked outside a friend’s house. The driver knocked on the door and apologised admitting what he’d done. Both him and his colleague gave me their details, photos were taken of the accident and the incident was logged a manager in the ambulance department. This should have been a very straightforward case to resolve. As all liability was admitted and my vehicle was parked in a quiet residential street. However, 6 weeks later and after a number of phone calls from the company who have organised the repairs, only now am I looking to get the work completed on my driveway. All the customer service staff I have spoken to have been rude and defensive in their manner. The company they allocated to organise the work to be completed, organised 2 companies to be in contact with me. As airline crew I’m away out of the country on a regular basis. However despite advising them when I was off, they sent out a damage assessor whilst I was out of the country. What was worse, it wasn’t even the company that was carrying out the work. To this time we don’t know who this company were. I have to say, the fact that Tesco is a broker and so the insurers that act in their behalf are where the problems start. As the works are carried out by a third party. I also have had issues organising car hire which I’ve paid for in my insurance, as they were initially unhappy about my vehicle being parked in an airport car park. I initially had problems ascertaining, who and when would be carrying out the work to my vehicle. There were only 2 options available to me for companies available within a 30 mile radius, one of which would have involved me delivering the vehicle myself. So having the work carried out on my driveway was the only option that I had, if I wanted the damage to my car to be repaired. There is a list of things I could mention of why I would not use Tesco insurance. STAY AWAY!! Reviewed on: 19th March 2023

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