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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.73 (531 reviews)

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2.73

Based on 531 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

5

Car Insurance was the best for me. When getting car insurance Tesco were able to give me the cover I wanted at the best price. It was easy to complete the forms on line and the cover wa... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Car was in accident Tesco took car away repaired cru... Car was in accident Tesco took car away repaired crumple zone they said its not part of the car structure. I asked for full report and costs they sent... Read more Reviewed on: 15th April 2026

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (531)

Car insurance

I bumped my car 5 weeks ago s as bud still haven’t heard anything when I called today I was told to call the garage myself to chase them !!! Sorry what am I paying you for Reviewed on: 13th June 2023

Terrible no customer service

Tried to cancel car insurance as took the quote up with Tesco but then found a much cheaper car quote. Tried 3 times to cancel on hold for over 50 minutes then they put phone down . God only knows if you had an accident Reviewed on: 13th June 2023

Stay away from Tesco insurance

Hi It is 8 months now, since my wife had accident and my disabled daughter was hurt in the car, They send her to physiotherapy for a session and that all we never heard back from them, Every time we call Tesco insurance they saying it’s the solicitor, we ask to call or email you , Nothing absolutely nothing But the very first thing they did was her insurance premium gone high a lot, even the accident wasn’t her fault, someone hit from behind My advice to you all , stay away from Tesco insurance Reviewed on: 9th June 2023

The worst experience I've had.

Insured car by phone - two months later discover the car is uninsured. Tesco finally acknowledge the transaction - no apology. I would NEVER use this company again. Reviewed on: 5th June 2023

Customers charged for making an error.

Having purchased car insurance on 25th May 2023 I received paperwork some days later . While checking paperwork I noticed I had put my wifes year of birth one year wrong and for some reason that I must have done in error I was shown as a named driver on another vehicle. That was on 31st May 2023. Spent following day trying online to edit the incorrect information. On 2nd June 2023 in desperation I rang Tesco Bank/ car insurance to be told that I could not change my wife's date of birth online but as the policy doesn't start till 6th June they will wave the £25 alterations fee. ( How kind....not) The lady named Ellie having corrected my error then announced you now owe us another £67. I was fuming to say the least but kept calmish as she went to ask someone about it. She came back and said yes that is the price.. Now I do not believe that one year difference in a pensioners age costs £67. So I deliberately cancelled the policy and thought I'll redo the policy through confused.com as before which is when I found out that he....her boss who she referred to as he had not charged me the price at when I got the quote and booked it originally but was charging me today's price. Well if you call that honest MrTesco, I don't. I find it disgusting and as for the jobsworth who made the decision at least I know what goes round comes round. Must be really proud. Tesco.... I am really disappointed in you and you deserve nothing less but a lot more than that. Reviewed on: 2nd June 2023

really good

process was easy and it didn't take long to get started Reviewed on: 1st June 2023

Good value

This was the cheapest car insurance and beat our renewal quote from a different provider by a third. Reviewed on: 31st May 2023

shocking service

I had a minor knock on my car last month. Tesvo collected my car and sent it to a repair centre of their choice. The enhanced courtesy car that I pay for ended up being a downgrade. After 28 days they told me my courtesy car wasn't insured anymore but provided no replacement and now 33 days o I have no courtesy car, my car repair remains still not done and communication has been appalling. I have never in my life known a more amateurish and poor insurance company. The stress has been appalling and the negligence leaving me with no car has been immense. sadly I have now only lawyers and the ombudsman to help solve the nightmare I'm living. terrible. Reviewed on: 27th May 2023

Good

Cheap and affordable i am staff so i get doscount Reviewed on: 23rd May 2023

Avoid Tesco Bank Box Insurance!

Took out a new Tesco Bank Box Insurance policy. Initially was very happy at the service offered and price quoted. Be warned! A week after the policy starting, they came to fit the black box and within an hour they had photographed the car, sent it to the Insurance under writer and CANCELLED the insurance policy. Citing vehicle modifications as reason for cancellation. It turned out that having a sticker or decals on the car is classed as vehicle modifications by Tesco. No discussion, no logic applied. Just cancelled the insurance! Avoid Tesco Bank Box Insurance at all costs! Reviewed on: 15th May 2023

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