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Tesco Bank: Car insurance reviews

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2.38
Based on 516 reviews, last reviewed 19th May 2025
100% decrease in 5 star reviews
in the past 90 days
75% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
30%
See only 4 star reviews
10%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
54%

Latest highest rating:

5

From the moment i had my accident which wasn’t my fa... From the moment i had my accident which wasn’t my fault,picking up my phone and calling Tesco insurance the service and care received was as near perf... Read more Reviewed on: 24th February 2025
Andrew Stagg 's avatar
Andrew Stagg

Latest lowest rating:

1

Cooling-off period? Not so cool!! Tesco happily accepted my full year payment for car insurance without making it clear that cancelling during their "cooling off period" would incur a ... Read more Reviewed on: 19th May 2025
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MegaUpset
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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (516)

car accident

5
I am surprised to read all the negative reviews. I'm glad I did not before purchasing Tesco car insurance. I purchased Tesco car insurance and got into an accident less than a week after purchasing my insurance. I called Tesco and handed in my dashcam, the rest was history. Had an accident on Friday, the car was assessed by repairers on Monday, repairs were booked for Thursday, and car hire was to arrive on Wednesday as I had earlier canceled the hire vehicle due to my car being legally drivable, but after the engine warning light came up, I had to ring Tesco to reinstate the car hire. Hassle-free, I'm using their legal team to deal with my case, and so far so good. Reviewed on: 28th March 2023
glogine o's avatar
glogine o

Theworst insurers ever

1
I was involved in a minor incident in September.I did not report it to Tesco,however the other driver made a claim on my insurance.I was told by tesco that i was to blame and i had to pay a further premium.I phoned to query this and was told this was incorrect.I then received a weekly letter about this.Eventually the letter statedthat my insurance was being canvcelled..Despite my protests nothing was done to stem the flow of letters.I would contact Tesco evry so often to find out what was happening.It was always in the negative.I sent in a complaint to the ombudsman about their services.This week i received an email from them saying the other drivers insurers had admitted liablity.That afternoon i received a phone call from Tescos.They informed me that the admission had come in early February,but due to work they wrer only able now to tell me.Oh and by the way would i withdraw my complaint.I told them i would not. The premiums may be cheap but the service is tailored to match.So save yourself some grief and go to another insurance company. Reviewed on: 28th March 2023
9871afc's avatar
9871afc

Car Insurance

1
Car Insurance Car Insurance, The worst company ever to deal with, keep on harassing by sending emails and letters with stupid demands and asking you to call them. Will never use this company again and would not recommend any one to get in their trap. Reviewed on: 25th March 2023
S Panga's avatar
S Panga

very professional on telephone but very poor in terms of service

1
had accident on 17/3/23 called Tesco on 18/3/23 told that my car would be picked up for repair on 20 or 21st ,still waiting after 2 calls to Tesco Reviewed on: 21st March 2023
Kevin Lawlor's avatar
Kevin Lawlor

Utterly useless

1
After a number of years with my previous insurer I changed to Tesco, as they were the most reasonable quote. Unfortunately, on the 14/2 I was hit by an ambulance whilst my car was parked outside a friend’s house. The driver knocked on the door and apologised admitting what he’d done. Both him and his colleague gave me their details, photos were taken of the accident and the incident was logged a manager in the ambulance department. This should have been a very straightforward case to resolve. As all liability was admitted and my vehicle was parked in a quiet residential street. However, 6 weeks later and after a number of phone calls from the company who have organised the repairs, only now am I looking to get the work completed on my driveway. All the customer service staff I have spoken to have been rude and defensive in their manner. The company they allocated to organise the work to be completed, organised 2 companies to be in contact with me. As airline crew I’m away out of the country on a regular basis. However despite advising them when I was off, they sent out a damage assessor whilst I was out of the country. What was worse, it wasn’t even the company that was carrying out the work. To this time we don’t know who this company were. I have to say, the fact that Tesco is a broker and so the insurers that act in their behalf are where the problems start. As the works are carried out by a third party. I also have had issues organising car hire which I’ve paid for in my insurance, as they were initially unhappy about my vehicle being parked in an airport car park. I initially had problems ascertaining, who and when would be carrying out the work to my vehicle. There were only 2 options available to me for companies available within a 30 mile radius, one of which would have involved me delivering the vehicle myself. So having the work carried out on my driveway was the only option that I had, if I wanted the damage to my car to be repaired. There is a list of things I could mention of why I would not use Tesco insurance. STAY AWAY!! Reviewed on: 19th March 2023
Stephen Grist's avatar
Stephen Grist

Car insurance

3
simple to use and nagivate, could be better Reviewed on: 14th March 2023
Paul A's avatar
Paul A

Dreadful

1
Dreadful I do not have a service with your company or agree to you taking money from my account Further more l was unable to log complaint as the form would not progress to sent Reviewed on: 13th March 2023
CC's avatar
CC

Every Little Helps!

5
Fantastic cover at a great price. Reviewed on: 9th March 2023
KShears 's avatar
KShears

Avoid avoid avoid

1
I made the intake of using Tesco to insure my vehicle. They are happy to take payment and promise a high level of customer service and care- as long as you don’t need to use them. I had to claim on my insurance, it’s taken them 5 month to sort out the repair. The communication is awful, no responses can’t get through on the line, unless you’re happy to wait 30-45 minutes on hold. Then after all the messing around, delays and terrible service, a ‘sorry’ is all they will give me- via letter. Do not use Tesco for car insurance! Reviewed on: 8th March 2023
Louise Warburton's avatar
Louise Warburton

Dreadful

1
I have rung numerous of times to cancel my insurance, poor service, misleading - was told i would get my monthly premium refunded back as i cancelled it on the day it went out and never got reimbursed, after calling again i now have to pay an additional cost and have been told i know wont be having any money refunded back. Everyone one have spoken to has a different thing to say. Reviewed on: 7th March 2023
ellie's avatar
ellie

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