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Tesco Bank: Car Insurance reviews

Name: Car Insurance
Rating: 2.63 (509 reviews)

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2.39

Based on 509 reviews, last reviewed 29th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

45% decrease in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

5

Car stolen away from home, staff great, information... Car stolen away from home, staff great, information very good, easy process although long winded but I get that. Only three weeks before conclusion bu... Read more Reviewed on: 26th October 2024

Latest lowest rating:

1

Been with these for 8 months now, but now found a ch... Been with these for 8 months now, but now found a cheaper policy elsewhere, but tesco want to charge me £222 to cancel. Apparently they go by mileage.... Read more Reviewed on: 29th January 2025

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About this product

At Smart Money People, we collect Tesco Bank car insurance reviews to help you make an informed decision when choosing your next provider.

Tesco Bank offers car, home, pet and travel insurance policies, with a guaranteed discount for Tesco Clubcard members. Tesco Bank’s standard car insurance policy is available to anybody over the age of 21, with a black box policy available for those aged 17-35.

What do you need from a car insurance policy? Do you want easy access to a simple website in order to manage your policy whenever suits you best? Find out what Tesco Bank customers have to say about its online systems by reading our Tesco Bank car insurance reviews. Perhaps you want protection against uninsured drivers or extra cover for your in-car entertainment. Whatever your needs, check out the reviews on Smart Money People to see how well Tesco Bank has been rated by its customers.

Have you had a car insurance policy with Tesco Bank? Consider leaving a Tesco Bank car insurance review on Smart Money People to help other drivers just like you. Did you use the Tesco Clubcard discount, and if so, did you see a notable difference in price? How did you find the customer service support? Whether your experience is good or bad, share it with our Smart Money People community. Together, we can increase trust and transparency in financial services.

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Tesco Bank Car Insurance reviews (509)

Every Little Helps!

Fantastic cover at a great price. Reviewed on: 9th March 2023

Avoid avoid avoid

I made the intake of using Tesco to insure my vehicle. They are happy to take payment and promise a high level of customer service and care- as long as you don’t need to use them. I had to claim on my insurance, it’s taken them 5 month to sort out the repair. The communication is awful, no responses can’t get through on the line, unless you’re happy to wait 30-45 minutes on hold. Then after all the messing around, delays and terrible service, a ‘sorry’ is all they will give me- via letter. Do not use Tesco for car insurance! Reviewed on: 8th March 2023

Dreadful

I have rung numerous of times to cancel my insurance, poor service, misleading - was told i would get my monthly premium refunded back as i cancelled it on the day it went out and never got reimbursed, after calling again i now have to pay an additional cost and have been told i know wont be having any money refunded back. Everyone one have spoken to has a different thing to say. Reviewed on: 7th March 2023

Said i drove into the rear of a car

when i signed up with a car had pulled in front of me and i hit his side door in 4 feb 2018 no body was hurt my policy number is 8314819x and was with them a while i had a letter from them thanking me for informing them of an accident i had i rang them they said a lady had said i hit her car on the side i said was it on the norton road she said yes i told her i had not hit her car and went to the place it happened there was a bus lane and 24 hour camera with a telephone number on it i took photos of it and drawed a plane of the road and my car and her car she had dove alongside me trying to get me into the bus lann and follewd me i had been for a blood test at the doctors at no time did i hit her car but was told at first i had hit her side and forced her into the kerb which was a lye like i said i sent loads of photo to tesco to show i was not at fault they sent a man out to check my car and he found nothing wrong with it they sent me a reminder about renewing my insurance with them i had 5 years no claim discount when i was joined them but my renewal say i hit the third party car ion the rear on the 19 of april 2022 and i have 3 points now there is no damage to the front of my car and i was not in a crash on that date with any car they can take my car to any garage they want when i rang them today and spoke to a lady she said they had got all the photo i had sent in but where writing to the lady insurance find out what damage there is to her car i said if you want i can bring my car to you she said no it would be a garage that would check to see if my car had been in a crash so why are they charging me more this year and only giving me 3 year no claims instead of 5 years they are the worst of the lot Reviewed on: 7th March 2023

Absolute nightmare!!!

AVOID AT ALL COSTS!!!! My wife was insured through Tesco. Had a fender bender, new bumper and bonnet needed. No structural damage, confirmed by mechanic. Tesco's took almost 2 weeks to assess the damage, during which she was told twice it would be cat c and could go ahead with repairs. Got repairs done and an MOT to prove roadworthiness only to be told it was cat b and is considered unroadworthy, all from some photos.... refusing to reassess, Customer service appalling. We've spent a fortune on cabs to get to work whilst waiting for a response, God knows how many phonecalls, gone ahead with repairs as agreed on 2 calls and now we're being told it's unroadworthy and we cannot drive it. DO NOT INSURE WITH TESCO!!! Reviewed on: 3rd March 2023

Horrendous Customer Service

Received and email to say my car insurance was due renewal. Went online to compare as the price had increased. Cheapest Tesco lower than my review quote. Contacted to discuss and waited 58 minutes. The man talked over me the whole call. Said to cancel the renew and buy again online. That was the solution rather than just match the quote. Spoke over me throughout the call and didn’t let me get a word in. Horrendous service. Reviewed on: 1st March 2023

Good

Good and useful Came back to renew Reviewed on: 22nd February 2023

Best value for money

I was with Tesco for my car insurance for 3 years in a row. They offered the best value for money and I never had an issue with them. The one thing I really disliked was that they never give you the best renewal quote! Reviewed on: 22nd February 2023

Awful service.

I wish I had read the reviews on this site before insuring with Tesco. Absolutely useless. A driver bumped into my car on 2nd Dec. I claimed on line, sent photos etc. The other driver left all details and their insurer has agreed to liability. Tesco so far have done sod all. Long long waits on the so called customer service number. Avoid and go elsewhere. Reviewed on: 3rd February 2023

utterly useless

Apparently low cost , but if you have to make a claim will block you at each and every point to avoid meeting their legal obligations. Boycott all Tesco services! Reviewed on: 2nd February 2023

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