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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.73 (531 reviews)

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2.73

Based on 531 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

5

Car Insurance was the best for me. When getting car insurance Tesco were able to give me the cover I wanted at the best price. It was easy to complete the forms on line and the cover wa... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Car was in accident Tesco took car away repaired cru... Car was in accident Tesco took car away repaired crumple zone they said its not part of the car structure. I asked for full report and costs they sent... Read more Reviewed on: 15th April 2026

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (531)

2 year customer and embarassing price

I was astounded when i asked Tesco bank insurance to let me start a new insurance policy after having been a customer of Tesco bank box insurance (black box policy) for 2 years. I drive a 1.6-litre swift sport. 2nd year insurance with Tesco bank box and i paid around £850, which is bad enough but not the worst part. I call up Tesco Bank insurance thinking it'll be slightly cheaper than the other quotes i have gotten and they quote me £2.2k as a 21-year-old with 2 years NCD. Frankly embarrassed at how they can say that and no offer anything better when i have been with a subsection of their company for 2 years, offered x y z bonus miles for being a good driver etc, especially when other quotes i have gotten online are under £800 now. Don't recommend them and honestly embarrassed how they can quote that. Reviewed on: 11th July 2023

So bad

Didn’t send any reminders about car insurance expiring meaning I was driving family about for months without insurance. Claims they sent emails (they def didn’t) and then said they wouldn’t insure me because the car had been uninsured for months. So bad Reviewed on: 11th July 2023

Cost of living increase Tesco style

Renewal quote for car insurance showed increase of around sixty percent . Needless to say , better deals available from many other companies. .I will think twice when considering where to do grocery shopping in future . Reviewed on: 11th July 2023

Worst company that doesn't care about their customer, no support, terrible service

Not recommended at all Not helpful, they taking money, covering, tan cancelling without strong reason and support to solve problem, after u straggling to get any insurance Very bad experience Reviewed on: 10th July 2023

Poor service

First poor experience was a cracked windscreen - crack was getting bigger but I had to wait almost a month to get it repaired. My current experience is they encourage you to complete claim form online and then it commutes to it's the other parties fault irrespective of what you put on your claim form. The fault was all mine, so rather than put the other person through the nonsense I went through a few years ago, where the other party accepted the blame at the time but his boss didn't want to pay out, I paid for the other person's car repairs and she's all sorted. In the meantime, I'm met with silence on my car and when you email them you get a stupid standard text back and nothing moves forward. Changing my car soon, and my car insurance company! Reviewed on: 10th July 2023

Windscreen repair misery!

As with all car insurance companies, they're great until you have to make a claim! We had a stone hit our windscreen which spread into a crack through the driver's side windscreen, making the car illegal to drive due to poor visibility. Tesco's only use National windscreens which had a HUGE queue of customers waiting for attention. In the end, we were without use of our car for ONE MONTH! When I looked online, Autoglass could have had it all fixed and sorted within less than a week (although of course we had to use National Windscreens because that is the contract Tesco's have!). I explained all of this to Tesco's, how I needed the car for school runs and oncology appointments, and they were entirely unsympathetic. Wouldn't give any form of refund and wouldn't even consider supplying a courtesy car (because it wasn't on our policy), even though not having a car for over a month was completely due to their crappy contracts! Absolutely hopeless. Which is a shame because I have plenty of Tesco products. But certainly wouldn't use again and wouldn't recommend. July 2023. Reviewed on: 10th July 2023

First car was a total loss and Cat S, now it's repairable

Avoid these clowns at all costs. They contacted me when one of their customers hit my parked car, claiming it would be easier for them as the third party to handle the claim. After a very large quote to repair the damage, they instructed an independent engineer to assess the car. Their report stated the car was a total loss and a Cat S. Tesco called me to arrange a settlement figure but they changed their mind when the realised my car had PCP finance on it despite the report that they had stating the car was on PCP. I was promised the car was not going to assigned a Cat S by a manager but it initially was. All of a sudden, the total loss and Cat S was being ignored and the car repaired. Tesco's broker have stated that this should still be a Cat S and not simply ignored. I have also not been told why the car was classed as a Cat S, despite me asking numerous times. Reviewed on: 5th July 2023

Awful service. Clueless!

I called to cancel a policy as I had sold the car. I asked how much I would have to pay to cancel and I was told £30. I asked this same question numerous times just to make sure. So I payed the £30 fee and thought nothing of it. A couple of weeks go by and suddenly I get a letter asking for another £87. I went on holiday and came back to a letter from a debt collection agency. Absolute joke of a company, will avoid from now on. Reviewed on: 3rd July 2023

Took 8 months to make a decision

Tesco car insurance is probably the worst insurance company I have had to deal with. I had a theft from my vehicle where a playstation was stolen. They couldn't give me a quote for how much installation replacement would cost so ended up dragging it for 8 months until I had to cancel the claim so I didn't pay a premium on my renewal. I am now complaining to the financial ombudsman, be warned, they will do anything to not pay out. Pay a bit extra and go with a proper insurer. Reviewed on: 26th June 2023

Phoned to make a change on policy before it started

Called to change partners date of birth After trying to sell different extras They wavered the £25 because the policy hadn’t started then said there would be a £30 fee for my partner being 51 instead of 61 Absolutely unbelievable Canceled Reviewed on: 24th June 2023

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