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Sarah Matthews

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Review of the Tesco Bank, Car insurance:

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Windscreen repair misery!

As with all car insurance companies, they're great until you have to make a claim! We had a stone hit our windscreen which spread into a crack through the driver's side windscreen, making the car illegal to drive due to poor visibility. Tesco's only use National windscreens which had a HUGE queue of customers waiting for attention. In the end, we were without use of our car for ONE MONTH! When I looked online, Autoglass could have had it all fixed and sorted within less than a week (although of course we had to use National Windscreens because that is the contract Tesco's have!). I explained all of this to Tesco's, how I needed the car for school runs and oncology appointments, and they were entirely unsympathetic. Wouldn't give any form of refund and wouldn't even consider supplying a courtesy car (because it wasn't on our policy), even though not having a car for over a month was completely due to their crappy contracts! Absolutely hopeless. Which is a shame because I have plenty of Tesco products. But certainly wouldn't use again and wouldn't recommend. July 2023. Reviewed on: 10th July 2023

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