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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.73 (531 reviews)

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2.73

Based on 531 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

5

Car Insurance was the best for me. When getting car insurance Tesco were able to give me the cover I wanted at the best price. It was easy to complete the forms on line and the cover wa... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Car was in accident Tesco took car away repaired cru... Car was in accident Tesco took car away repaired crumple zone they said its not part of the car structure. I asked for full report and costs they sent... Read more Reviewed on: 15th April 2026

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (531)

Terrible company

I had my car driven into and I reported the accident immediately. I had all the information on the other driver who was at fault, so all they had to do was call the insurance company.I was assured I would hear from my claim handler in the week. I hadn’t heard after 10 days so I called. I had to give them time to respond. It is now a month and the only communication they have had with me is a letter to say they are increasing my insurance by £400 a year. So I called and said it’s now a month and no one has called me to let me know what is going on, and it’s a cheek to increase my insurance! I am so angry but they have you over a barrel. If anyone has any advice, please help. The damage to my car is getting worse. Reviewed on: 29th April 2023

Garbage smells better than their service. Do yourself a favour and avoid buying their service

They dont take responsibility of the problem. Incident happens in Feb, and they havent fixed the issue yet. They don't return to my calls, they don't let me speak to relevant team member to get this dealt. Reviewed on: 28th April 2023

Money Recovery

I'm grateful for recover coin and his team for bringing back my lost money. I invested $65,000 worth of coins with Coin-Flip 6 months ago but they ripped me off the return of investment and the investment capital as well. Recovercoin AT rescueteam DOT com are the best when it comes to bitcoin and money recovery. They were able to recover my stolen coin, and it was helpful. You can easily reach them via Email: ([email protected]) Reviewed on: 18th April 2023

Abysmal and negligent

Complete charlatans, promise you they’ll chase things up then never get back to you then when you phone back the following day nothing has been updated nobody is aware of any developments. I am astounded it’s legal for them to operate. I had a flat tyre and stranded 100 miles from home its been 2 weeks and they can’t even fix a flat tyre?!?!?! I had to arrange to go back down to repair and collect the car myself. Total embarrassment. Reviewed on: 11th April 2023

Dreadful customer service

The people in the call centre were absolutely awful, couldn’t have been more unhelpful when I needed to change something on my policy. I guess they’d already had my money so why why should they help me further! Reviewed on: 10th April 2023

car accident

I am surprised to read all the negative reviews. I'm glad I did not before purchasing Tesco car insurance. I purchased Tesco car insurance and got into an accident less than a week after purchasing my insurance. I called Tesco and handed in my dashcam, the rest was history. Had an accident on Friday, the car was assessed by repairers on Monday, repairs were booked for Thursday, and car hire was to arrive on Wednesday as I had earlier canceled the hire vehicle due to my car being legally drivable, but after the engine warning light came up, I had to ring Tesco to reinstate the car hire. Hassle-free, I'm using their legal team to deal with my case, and so far so good. Reviewed on: 28th March 2023

Theworst insurers ever

I was involved in a minor incident in September.I did not report it to Tesco,however the other driver made a claim on my insurance.I was told by tesco that i was to blame and i had to pay a further premium.I phoned to query this and was told this was incorrect.I then received a weekly letter about this.Eventually the letter statedthat my insurance was being canvcelled..Despite my protests nothing was done to stem the flow of letters.I would contact Tesco evry so often to find out what was happening.It was always in the negative.I sent in a complaint to the ombudsman about their services.This week i received an email from them saying the other drivers insurers had admitted liablity.That afternoon i received a phone call from Tescos.They informed me that the admission had come in early February,but due to work they wrer only able now to tell me.Oh and by the way would i withdraw my complaint.I told them i would not. The premiums may be cheap but the service is tailored to match.So save yourself some grief and go to another insurance company. Reviewed on: 28th March 2023

Car Insurance

Car Insurance Car Insurance, The worst company ever to deal with, keep on harassing by sending emails and letters with stupid demands and asking you to call them. Will never use this company again and would not recommend any one to get in their trap. Reviewed on: 25th March 2023

very professional on telephone but very poor in terms of service

had accident on 17/3/23 called Tesco on 18/3/23 told that my car would be picked up for repair on 20 or 21st ,still waiting after 2 calls to Tesco Reviewed on: 21st March 2023

Utterly useless

After a number of years with my previous insurer I changed to Tesco, as they were the most reasonable quote. Unfortunately, on the 14/2 I was hit by an ambulance whilst my car was parked outside a friend’s house. The driver knocked on the door and apologised admitting what he’d done. Both him and his colleague gave me their details, photos were taken of the accident and the incident was logged a manager in the ambulance department. This should have been a very straightforward case to resolve. As all liability was admitted and my vehicle was parked in a quiet residential street. However, 6 weeks later and after a number of phone calls from the company who have organised the repairs, only now am I looking to get the work completed on my driveway. All the customer service staff I have spoken to have been rude and defensive in their manner. The company they allocated to organise the work to be completed, organised 2 companies to be in contact with me. As airline crew I’m away out of the country on a regular basis. However despite advising them when I was off, they sent out a damage assessor whilst I was out of the country. What was worse, it wasn’t even the company that was carrying out the work. To this time we don’t know who this company were. I have to say, the fact that Tesco is a broker and so the insurers that act in their behalf are where the problems start. As the works are carried out by a third party. I also have had issues organising car hire which I’ve paid for in my insurance, as they were initially unhappy about my vehicle being parked in an airport car park. I initially had problems ascertaining, who and when would be carrying out the work to my vehicle. There were only 2 options available to me for companies available within a 30 mile radius, one of which would have involved me delivering the vehicle myself. So having the work carried out on my driveway was the only option that I had, if I wanted the damage to my car to be repaired. There is a list of things I could mention of why I would not use Tesco insurance. STAY AWAY!! Reviewed on: 19th March 2023

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