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Tesco Bank: Car insurance reviews

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2.48
Based on 524 reviews, last reviewed 5th Sep 2025
400% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
31%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
52%

Latest highest rating:

4

Very straight forward and good value for money Very straight forward and good value for money Reviewed on: 5th September 2025
Liv W 's avatar
Liv W

Latest lowest rating:

1

Cooling-off period? Not so cool!! Tesco happily accepted my full year payment for car insurance without making it clear that cancelling during their "cooling off period" would incur a ... Read more Reviewed on: 19th May 2025
MegaUpset's avatar
MegaUpset
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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

Review Tesco Bank: Car insurance now

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Tesco Bank Car insurance reviews (524)

Horrendous Customer Service

1
Received and email to say my car insurance was due renewal. Went online to compare as the price had increased. Cheapest Tesco lower than my review quote. Contacted to discuss and waited 58 minutes. The man talked over me the whole call. Said to cancel the renew and buy again online. That was the solution rather than just match the quote. Spoke over me throughout the call and didn’t let me get a word in. Horrendous service. Reviewed on: 1st March 2023
John Blackburn's avatar
John Blackburn

Good

5
Good and useful Came back to renew Reviewed on: 22nd February 2023
nicolahadjioannou@outlook.com's avatar
[email protected]

Best value for money

4
I was with Tesco for my car insurance for 3 years in a row. They offered the best value for money and I never had an issue with them. The one thing I really disliked was that they never give you the best renewal quote! Reviewed on: 22nd February 2023
Tsvetomira Vincent's avatar
Tsvetomira Vincent

Awful service.

1
I wish I had read the reviews on this site before insuring with Tesco. Absolutely useless. A driver bumped into my car on 2nd Dec. I claimed on line, sent photos etc. The other driver left all details and their insurer has agreed to liability. Tesco so far have done sod all. Long long waits on the so called customer service number. Avoid and go elsewhere. Reviewed on: 3rd February 2023
John Pendlebury's avatar
John Pendlebury

utterly useless

1
Apparently low cost , but if you have to make a claim will block you at each and every point to avoid meeting their legal obligations. Boycott all Tesco services! Reviewed on: 2nd February 2023
tom hotsour's avatar
tom hotsour

Terrible customer service, no response to emails or calls - avoid!

1
6 weeks after my claim was reported, still no money and no resolution. My written-off car is still sitting outside my house and although confirmed as a write-off and an amount agreed 2 weeks ago, still no money in my account. Appalling service, really don't know how they can continue to operate. I will definitely not be using Tesco for my car insurance again. Shame, because I have several other products with Tesco Bank, like Pet Insurance and Credit Card, but reconsidering these now, based on my car insurance experience with them .... Reviewed on: 26th January 2023
Sharon Hopkins's avatar
Sharon Hopkins

worse experience ever

1
I had a insurance with this company and this company has done a big fraud with me, someone hit my parked car and this company said they will write off the car with the value of the car Its been 4v months Ib am calling the company bt this company isn't getting back to my phone calls or anything has been delaying to my questions and not getting back to me I am begging for my money like an idiot getting delayed and paying them every month its a rip off business. I would not recommend this to anyone the worse insurance company ever. Reviewed on: 21st January 2023
kiran grover's avatar
kiran grover

Okay but annoying

3
Just completed my first year with Tesco. No claims, one birthday and a renewal quote £380 higher than last year!! And, of course, if you sit back and do nothing, renewal is automatic. Telephoned, and waited only ten minutes to speak to a polite and pleasant lady. I explained had done my research and could beat their renewal quote by at least £100. Asked to wait while she "contacted the underwriters" which took less than five seconds, and she came back with a £100 reduction. I accepted and renewed with Tesco. My dissatisfaction is that this appears to be sharp practice! If they are prepared to insure me at that price, why was renewal not offered at that price? I accept that insurance companies operate an ageist policy (I am 82) but with 65 years of claim free motoring over probably 5 million miles, I think I am at least as good a risk as a 25 year old Beemer burner. Still, I don't expect them to change their policies for me, but I strongly suggest you don't just accept renewal quoted, but instead, challenge. It worked for me. Shame on you Tesco!! Reviewed on: 12th January 2023
B. McNab's avatar
B. McNab

Appalling - hit in rear by third party and doing nothing to

1
Atrocious service. My vehicle was hit in rear by a kid with witness statements and Police then asking me whether I wanted to press charges. Meanwhile Tesco have religiously dragged their heels over what is clear case - it was clear the accident was no fault of mine - but apparently the third party 'has'nt reported the incident to their insurers' so Tesco are sitting on their backsides doing nothing. At the same time my renewal is due, but of course, Tesco have registered an 'at fault' claim against me whilst all this drags on. Simply disgraceful service. Reviewed on: 7th January 2023
Andy's avatar
Andy

Car Insurance a Joke!

1
Been insured with Tesco car insurance for 4 years. When my car got stolen & recovered trying to deal with them has been a nightmare, ignored emails & over 1.1/2 hrs attempting to get through for updates. Found there policy is a joke Reviewed on: 6th January 2023
James Warrender's avatar
James Warrender

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