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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.46 (531 reviews)

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2.46

Based on 531 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

5

Car Insurance was the best for me. When getting car insurance Tesco were able to give me the cover I wanted at the best price. It was easy to complete the forms on line and the cover wa... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Car was in accident Tesco took car away repaired cru... Car was in accident Tesco took car away repaired crumple zone they said its not part of the car structure. I asked for full report and costs they sent... Read more Reviewed on: 15th April 2026

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (531)

Awful service.

I wish I had read the reviews on this site before insuring with Tesco. Absolutely useless. A driver bumped into my car on 2nd Dec. I claimed on line, sent photos etc. The other driver left all details and their insurer has agreed to liability. Tesco so far have done sod all. Long long waits on the so called customer service number. Avoid and go elsewhere. Reviewed on: 3rd February 2023

utterly useless

Apparently low cost , but if you have to make a claim will block you at each and every point to avoid meeting their legal obligations. Boycott all Tesco services! Reviewed on: 2nd February 2023

Terrible customer service, no response to emails or calls - avoid!

6 weeks after my claim was reported, still no money and no resolution. My written-off car is still sitting outside my house and although confirmed as a write-off and an amount agreed 2 weeks ago, still no money in my account. Appalling service, really don't know how they can continue to operate. I will definitely not be using Tesco for my car insurance again. Shame, because I have several other products with Tesco Bank, like Pet Insurance and Credit Card, but reconsidering these now, based on my car insurance experience with them .... Reviewed on: 26th January 2023

worse experience ever

I had a insurance with this company and this company has done a big fraud with me, someone hit my parked car and this company said they will write off the car with the value of the car Its been 4v months Ib am calling the company bt this company isn't getting back to my phone calls or anything has been delaying to my questions and not getting back to me I am begging for my money like an idiot getting delayed and paying them every month its a rip off business. I would not recommend this to anyone the worse insurance company ever. Reviewed on: 21st January 2023

Okay but annoying

Just completed my first year with Tesco. No claims, one birthday and a renewal quote £380 higher than last year!! And, of course, if you sit back and do nothing, renewal is automatic. Telephoned, and waited only ten minutes to speak to a polite and pleasant lady. I explained had done my research and could beat their renewal quote by at least £100. Asked to wait while she "contacted the underwriters" which took less than five seconds, and she came back with a £100 reduction. I accepted and renewed with Tesco. My dissatisfaction is that this appears to be sharp practice! If they are prepared to insure me at that price, why was renewal not offered at that price? I accept that insurance companies operate an ageist policy (I am 82) but with 65 years of claim free motoring over probably 5 million miles, I think I am at least as good a risk as a 25 year old Beemer burner. Still, I don't expect them to change their policies for me, but I strongly suggest you don't just accept renewal quoted, but instead, challenge. It worked for me. Shame on you Tesco!! Reviewed on: 12th January 2023

Appalling - hit in rear by third party and doing nothing to

Atrocious service. My vehicle was hit in rear by a kid with witness statements and Police then asking me whether I wanted to press charges. Meanwhile Tesco have religiously dragged their heels over what is clear case - it was clear the accident was no fault of mine - but apparently the third party 'has'nt reported the incident to their insurers' so Tesco are sitting on their backsides doing nothing. At the same time my renewal is due, but of course, Tesco have registered an 'at fault' claim against me whilst all this drags on. Simply disgraceful service. Reviewed on: 7th January 2023

Car Insurance a Joke!

Been insured with Tesco car insurance for 4 years. When my car got stolen & recovered trying to deal with them has been a nightmare, ignored emails & over 1.1/2 hrs attempting to get through for updates. Found there policy is a joke Reviewed on: 6th January 2023

The price for my car insure more than doubled!

I took out a car insurance policy in 2022. When it came to renewing, the price more than doubled and was automatically renewed. Getting to speak to someone is a nightmare, but after an exceedingly long wait on the phone, I spoke to a very unhelpful customer service representative. I mentioned nothing had changed, and the price for the same Tesco car policy on a comparison website showed a lot less. I was told there was nothing she could do, it was real-time pricing, and that’s how the underwriters had calculated the price on the day of renewal. I asked to cancel the policy and was told there would be no charge for the two days I was insured. However, after about a week, I got a text message saying there was a balance outstanding and that if the amount was not paid, I would be sent to a debt collection agency. I logged online, and there was indeed a document for the outstanding amount of £6.20, which I wouldn’t have thought to look for after I cancelled the policy. Shocking treatment. I recommend looking elsewhere and always check the price one month before renewing and compare to other insurers. Reviewed on: 4th January 2023

Worst insurance to date

Had work done that wasn’t needed, charged more than the car is worth , garage charged £1665 for a small scuff to the bumper on front from car being hit in a car park , claimed it was over £3k work . Lied and put the phone down on me . I cannot get insurance elsewhere Reviewed on: 3rd January 2023

Terrible

Had car insurance for over 30 years Never ever been treaded like I have by Tesco Takes over a hour to talk to anybody when you do the talk to you badly especially Kay, Been waiting over 5 weeks for my claim to be sorted out still waiting, My advice is pay a-bit more, It’s not worth the hassle and all the waiting/telephone call Reviewed on: 29th December 2022

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