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Tesco Bank: Clubcard Credit Card reviews

Name: Clubcard Credit Card
Rating: 4.14 (308 reviews)

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3.98

Based on 308 reviews, last reviewed 24th Mar 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

57%

23%

10%

Latest highest rating:

5

very helpful and beneficial I am very happy to th... very helpful and beneficial I am very happy to this tesco bank Reviewed on: 17th January 2025

Latest lowest rating:

1

Tesco rewards partner Hotel.com Used a Tesco Voucher to book a hotel through Hotel.com. Due to a technical issue with Hotel.com I was overcharged. Hotel.com didnt want to know neithe... Read more Reviewed on: 24th March 2025

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About this product

Tesco Bank Clubcard Credit Card reviews can help you to find out about the pros and cons of the Clubcard Credit Card credit card. What kind of features do Tesco Bank customers like? Find out more about the Tesco Bank Clubcard Credit Card by reading our trusted Smart Money People reviews. You can also write your own Tesco Bank Clubcard Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Tesco Bank Clubcard Credit Card reviews (308)

Review of the Tesco Bank, Clubcard Credit Card:

Great service !

I have always been pleased with the service when i have needed to contact tesco bank . Never put on hold and helpful staff. Reviewed on: 22nd June 2016

Total lack of support on two credit card transaction...

Total lack of support on two credit card transactions, one involving defective goods where a refund had been promised, and the other involving serious overcharging. Tesco quickly found excuses for not supporting their customer on either matter, despite the customer having been with them for very many years. And be prepared for a long wait if you try to phone them. Their disregard for their customers includes not providing enough staff to answer phone calls. Reviewed on: 20th March 2024

Fine until you want to close the account.

Fine until you want to close the account. You can’t do it on the app You can’t do it online You can’t do it over the phone You have to fill in a manual form and email it to them. Download the form Its locked You can’t fill it in using Adobe or anything else so useless if you don’t have a printer which I’m guessing is what they’re counting on. This shouldn’t be allowed, it should be simple to close an account online or over the phone. Skirting around the edges of the FCA regulations Reviewed on: 14th March 2024

Great company. Excellent customer service

Great company. Trusted brand. Very good service on phone Reviewed on: 11th March 2024

I have a great credit card with Tesco Bank and the r...

I have a great credit card with Tesco Bank and the rate for balance transfer was incredible. Reviewed on: 10th February 2024

The worst credit card company I have ever used, they...

The worst credit card company I have ever used, they call themselves a digital bank yet their app is a decade behind every other bank. Their customer service advisors are the worst you can deal with, so rude to the point your shocked at how they speak to you. If you ring more than once youl be advised different answers from different advisors and keep an eye on the interest they charge as they like to charge it when its not actually owed and its always oh sorry its a mistake. Extremely poor will never use again Reviewed on: 19th January 2024

good service ,enjoy using them when you need most.

good service ,enjoy using them when you need most. Reviewed on: 17th January 2024

Great when things go well until you try to use credit card protection for a claim

Having had to pay out substantial funds for long lead time items paying by credit card should offer you protection via charge back or section 75 schemes. My vendor liquidated in the time from payment to expected delivery date so naturally i contacted Tesco Bank to start monies recovery. They actually deliberately employ obstructive people to avoid settling such claims. Not only that but due to the short period of customer access to statement / payments provided by Tesco, i was forced to make a Data Subject Access request under prevailing GDPR legislation to gain access to records held by Tesco, even after they emailed my to confirm they had found several payments amassing to more than my claim value. I have been forced to report their refusal to provide the data requested to the ICO for non-compliance to that legislation and without a break point response from Tesco Bank i cannot get satisfaction through the Financial Ombudsman Service. I now plan to take them to Court to recover the money they owe under Section 75 of The Consumer Credit Act. Of course whilst they’re messing me around i am accusing interest on a debt i don’t have. My advice avoid Tesco Bank entirely!! Go elsewhere! When Tesco quote “Every Little Helps” they mean to their greedy bottom line, not you as a customer. Avoid! Avoid! Avoid! Reviewed on: 6th December 2023

Terrible in every way

Bought a shop voucher as a gift. Charged a “cash” transaction fee for that. Then at month end an “ interest “ charge with zero explanation..except see summary..which is nowhere to be found. They are an amateur outfit and should be avoided Reviewed on: 27th November 2023

All very professional and friendly

Used them your many years and had no problems, always accommodating and professional Reviewed on: 31st August 2023

Simple payments and rewards

We purchase many of Tescos products from groceries to fuel. Prices are competitive and good quality. Reviewed on: 29th August 2023

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