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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (368 reviews)

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4.90

Based on 368 reviews, last reviewed 28th Jan 2025

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent customer service Excellent customer service and great that you can actually speak to a person ! Reviewed on: 28th January 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (368)

Review of the Family Building Society, Mortgages:

New mortgage application

Louise the New business representative was very helpful and supportive throughout my application. There wasn't the need to book a time slot to speak to her or her team, I could call at a time that was convenient for me. I would highly recommend FBS if you value a friendly, approachable and transparent mortgage provider. Reviewed on: 13th December 2024

Very easy and helpful service from Mia.

Very easy and helpful service from Mia. Reviewed on: 5th March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found Mia was helpful! Response date: 30th April 2024

RIO enquiry

My enquiry was answered promptly and effectively. Product knowledge was excellent and the advisor was very friendly and helpful. Reviewed on: 1st March 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service was excellent! Response date: 5th March 2024

I called the telephone adviser today, not knowing wh...

I called the telephone adviser today, not knowing what to expect. He was very helpful knowledgeable about the Society's products, put me at ease and gave me so much good information that I can go back to my client with extreme confidence. I can't understand why I haven't dealt with before. I certainly will try again in the future, where criteria allows. Reviewed on: 29th February 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found our service was helpful and knowledgeable for you! Response date: 5th March 2024

Michelle has been ever so helpful with her assistanc...

Michelle has been ever so helpful with her assistance, she has provided quick responses with accurate and concise information. Reviewed on: 28th February 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 28th February 2024

Your staff are always very polite and helpful.

Your staff are always very polite and helpful. Even though I phoned about midday, the ait was very short. Reviewed on: 27th February 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you find us polite and helpful! Response date: 28th February 2024

Superb customer service

Spoke to Luke Green regarding two matters relating to our current mortgage and impact for the future. He was knowledgeable, extremely polite and very helpful. He promised to call or write back on one matter, and he did so within an hour . He is a credit to your organisation. Reviewed on: 21st February 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found our customer service was superb! Response date: 28th February 2024

I have had the pleasure of speaking to the team on t...

I have had the pleasure of speaking to the team on two occasions over the past two weeks. I do have a slight hearing problem for which I apologised and asked their understanding. On both occasions I was treated as an individual with kindness, respect and understanding by Rosie and the agent today ( I am sorry I didn’t quite catch her name). They were knowledgeable and most professional throughout. Thank you so much. Reviewed on: 21st February 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear that you were happy with our service! Response date: 28th February 2024

Mortgage redemption

Very clear concise information given in connection with the options available to settle or part redeem my mortgage. Reviewed on: 20th February 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us very clear and concise! Response date: 28th February 2024

Congratulations over your telephone answering service

Unlike nearly every other financial organisation I use The Family does not keep me waiting for approx 30 mins or more on the telephone, while I wait twiddling my thumbs, for any contact whatsoever. Keep it up "Family", as it is a reminder to everyone of what good service used to be like. Reviewed on: 20th February 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that you're happy with the speed of our telephone wait times! Response date: 28th February 2024

FBS simply the best customer service

I contacted FBS to advise them I was thinking of Equity Release. Louise took the call & without being overbearing she offered up other products that she thought might be beneficial to me. Her professionalism & knowledge was excellent & enabled me to find a product that fulfilled my requirements. Louise proceeded to talk me through the process fully explaining all aspects. A completely positive experience from a top professional. Reviewed on: 15th February 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that Louise provided you with excellent customer service! Response date: 22nd February 2024

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