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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (386 reviews)

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4.91

Based on 386 reviews, last reviewed 20th Feb 2025

27% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

LOUISE DID WELL! I was more than happy with Louise's recommendations regarding possibilities for a mortgage, considering I am a 69yr old foreigner with permanent right... Read more Reviewed on: 20th February 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (386)

Review of the Family Building Society, Mortgages:

Mortgage questions

Telephone call today to ask information about my mortgage rate and remaining term. Katherine was very helpful and answered all my queries. Reviewed on: 24th January 2025

Some good some not so good

After initial issues with the first contact Aaron: delay in sending me forms and then establishing he had delayed / not passed the completed forms to a relevant section, I have been dealing with Mandy, who does seem to be far more efficient and is helping progress my application. Reviewed on: 7th June 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, I have passed that feedback to the team involved and they have assured me that they will speak to the staff in question for this not to happen again. Response date: 9th June 2023

Extremely helpful and friendly service

With all my dealings with The Family Building Society, in person and on the phone, I have found them to be very friendly and helpful. Particularly with my call with Richard today, who was very informative and answered all my questions Reviewed on: 5th June 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, it's great to hear that you found our service extremely helpful and friendly! Response date: 7th June 2023

Professional and friendly

Mia at Mortguage services switched our mortgage deal with no fuss at all. She was friendly, professional and very efficient and a credit to the family building society. She followed up all the steps with a telephone call, her communication was excellent. Reviewed on: 18th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, it's great to hear you found Mia friendly, professional and very efficient! Response date: 19th May 2023

New Mortgage 2023

We have finally found a decent property and have had an offer ‘in principle’ from the FBS through Jack Marsh at Shirley Hughes FS Reviewed on: 10th May 2023

Reply from Family Building Society Thanks for taking the time to leave us a review, we're so pleased to hear you have had an 'in principle' offer! Response date: 16th May 2023

My experience with FBS

There are very few Building Societies and Banks who will lend to seniors in retirement or still working in retirement.. I cannot recommend FSB to highly. This lender has employees and staff who are dedicated to this section of the market. From the initial phone in contact to the New Business section I was treated with care, consideration and understanding. I would like to Sible out Louise Taylor who embodies all the qualities that this lender offers. Thanks to her and the underwriting team, both of whom have a 'can do attitude'my wife and I can look forward to leaving our rental days behind. Try them out. You won't be disappointed.. Reviewed on: 5th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, it's great to hear that you had a great experience with our service! Response date: 16th May 2023

Mortgage

I would like to say how nice and informative Louse Taylor was this Morning . Answered all my questions with no problems . Made me feel at ease , Thank you Keith Reviewed on: 5th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased to hear that you Louise made you feel at ease. Response date: 16th May 2023

Friendly service made easy

Listen to what I needed and then gave me her professional advice would highly recommend. Reviewed on: 27th April 2023

Reply from Family Building Society Thank you for your feedback. We are pleased to hear you found our service friendly! Response date: 27th April 2023

Initial consultation

A joy to speak to Mandy . Helpful, precise and to the point Reviewed on: 26th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're so pleased you found Mandy helpful! Response date: 26th April 2023

Excellent service

Call back on time ,good advice & follow up email. Reviewed on: 25th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're so pleased you found our service excellent! Response date: 26th April 2023

Excellent customer service

Michelle Parry-Bunter was exceptionally helpful and thorough when i spoke to her this morning about a couple of queries. She resolved everything within 10 mins and was really lovely to talk to. A great experience for me as a customer. Thanks Michelle! Reviewed on: 24th April 2023

Reply from Family Building Society Thank you for taking he time to leave us a review, we're so pleased to hear that you found Michelle's service exceptionally helpful! Response date: 25th April 2023

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