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Family Building Society: Mortgages reviews

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4.91
Based on 612 reviews, last reviewed 13th Jan 2026
47% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

FBS customer services agent was very helpful FBS customer services agent was very helpful when I enquired about renewing my current interest only mortgage loan which is due to expire in April. He... Read more Reviewed on: 13th January 2026
M Humphreys's avatar
M Humphreys

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (612)

Excellent service from start to finish

5
From start to finish have had such good support and assistance. Very clear explanations. Wuick response and I was en ex pat with no luck till FBS and they made the whole process easy. Have now cleared Morthage and they even congratulated me Reviewed on: 8th April 2025
Susan D's avatar
Susan D
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

I called to discuss a case

5
I called to discuss a case and Aaron was really helpful, provided me with all the information needed Reviewed on: 8th April 2025
Simon D's avatar
Simon D
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Excellent Service

5
As a broker it is important to have good support where you are discussing a case which I did when I spoke with Rosie who I discussed the case with and obtained a Decision in Principle and supported me up to when I submitted the application. Reviewed on: 8th April 2025
RW's avatar
RW
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

This was my first direct contact with the Building S...

5
This was my first direct contact with the Building Society and everything was positive delivered with excellent customer service Reviewed on: 4th April 2025
Mr A's avatar
Mr A
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Really Good Experience.

5
I had a really good experience and was given all the help and information I required to enable me to come to my decision. Serena was very polite, helpful and patient in explaining all the options available to me both on the telephone and online. Well done, thank you. Reviewed on: 3rd April 2025
Derek's avatar
Derek
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your really good experience with us! Response date: 11th April 2025
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Family Building Society

Customer Service

5
Call was dealt with quickly and efficiently by Louise, friendly and helpful. 5 stars! Reviewed on: 2nd April 2025
Margaret S's avatar
Margaret S
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Very helpful

5
The Family Building society has consistently helped our family find the best products for our needs. Customer service is friendly and informative and thoughtful. Reviewed on: 2nd April 2025
Jane m's avatar
Jane m
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Usually quick to pick up the phone, staff are always...

5
Usually quick to pick up the phone, staff are always friendly and helpful Reviewed on: 31st March 2025
David 's avatar
David
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Extremally Helpful Response

5
when ever I call for any queries I get exceptionally helpful and polite response Reviewed on: 31st March 2025
Rasoul's avatar
Rasoul
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Friendly and knowledgeable and easy to discuss mortg...

5
Friendly and knowledgeable and easy to discuss mortgage questions Reviewed on: 28th March 2025
Mandeep C's avatar
Mandeep C
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

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