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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.92 (651 reviews)

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4.92

Based on 651 reviews, last reviewed 15th Apr 2026

5% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Customer service Great customer service. Polite and efficient new what to do. Reviewed on: 15th April 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (651)

open clear and straightforward excellent communication

open clear and straightforward excellent communication Reviewed on: 3rd June 2025

Good service and a good range of products to suit

Good service and a good range of products to suit Reviewed on: 29th May 2025

Great customer service as well as competitive rates

I have my mortgage with Family because they had the best rate and it hasn't been any trouble. In a position now to make an overpayment and so called up to understand the process and was very happy with the service. Spoke to Lisa and Jill on separate calls and they were both excellent. Polite, professional and proactively helpful really tremendous friendly service both times. Great to get such excellent human service will recommend Family after this experience. Reviewed on: 29th May 2025

Aimee was brilliant.

Aimee was very helpful over the phone, able to answer all my questions and anything she's didn't know she was able to find out. All done very polietly and quickly. Very impressed. Great customer service.. Reviewed on: 28th May 2025

Great response once I got through!!

Great interaction with Luke on call. All queries answered in one call. Only downside was waiting 15 mins in call queue Reviewed on: 27th May 2025

Excellent customer service - super knowledgeable

Excellent custimer service with Gillian Collard being very courteous, quick and most of all very knowledgeable. Within about 10 seconds of passing security, she spotted the issue with my access and had two options to get me back up and running. Couldn't be happier. Reviewed on: 27th May 2025

Great Service

Very helpful staff. Didn't take long to get to the right person. Reviewed on: 23rd May 2025

My mortgage product was coming to the end of its ter...

My mortgage product was coming to the end of its term and was being changed to a new product. I had a query that I needed to resolve first and contacted Kieran Smith who gave me the answers I needed. I have spoke to Kieran before and he is excellent, as are ALL the staff that I have dealt with. Great company, great staff. Thank you. Reviewed on: 23rd May 2025

Thank you Michelle for an excellent service experi...

Thank you Michelle for an excellent service experience Reviewed on: 22nd May 2025

Good help from Dylan on changing password and access...

Good help from Dylan on changing password and accessing online Reviewed on: 21st May 2025

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