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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (717 reviews)

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4.71

Based on 717 reviews, last reviewed 1st Oct 2026

10% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Eric Dodd was clear and concise , and yet empathetic... Eric Dodd was clear and concise , and yet empathetic with a gentle sens of humour. An exellent explanation of what was on offer .A credit to your orga... Read more Reviewed on: 1st October 2026

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (717)

The Friendliest Society

Easy company to deal with, no real issues at all. My only comment is that the lending rates are higher than the market place Reviewed on: 13th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

The responder was excellent; proactive; patient and...

The responder was excellent; proactive; patient and kept a very successful progress through all of the online system difficulties encountered. The call was ultimately very successful and I congratulate the responder on her competence and skill Reviewed on: 12th August 2025

Clear answers to questions asked.

Clear answers to questions asked. Informative but polite Reviewed on: 8th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Mortgage information

I neededcsome advice and figures and Lisa was friendly, efficient and knowledgeable and was able to answer all my questions. I was given the informational professionally and in a way I could understand Reviewed on: 8th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Amy was very clear and helpful.

Amy was very clear and helpful. Reviewed on: 8th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Amy! Response date: 23rd October 2025

Helpful advice

Rian Brasier explained everything I needed Reviewed on: 7th August 2025

Good experience

Not long waiting on phone. Spoke to a human! Knowledgeable representative. Helpful. Good experience Reviewed on: 7th August 2025

good BDM support and Knowledge of products that are...

good BDM support and Knowledge of products that are fit for 2030 and future lending process very good using JBSP lender products that meets the demand of today. I like the fact we can discuss the case in detail with a person rather than a machine. Reviewed on: 7th August 2025

2 very quick and efficient conversations re our mort...

2 very quick and efficient conversations re our mortgage renewal.Alice Bennett explained the options with clarity and detail. Reviewed on: 7th August 2025

Excellent service from all staff at Family BS

Always had a rapid response to emails and found all staff extremely helpful and supportive when telephoning the office with a query Reviewed on: 6th August 2025

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