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Family Building Society: Mortgages reviews

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4.91
Based on 560 reviews, last reviewed 3rd Oct 2025
24% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Staff are so helpful and patient Staff are so helpful and patient Reviewed on: 3rd October 2025
Sheena W's avatar
Sheena W

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (560)

Exceptional

5
Not your standard case but Family were very pro active and helpful along the way. Easy to speak to and would contact the right people if any issues arose. Reviewed on: 2nd December 2024
Jon H 's avatar
Jon H
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

Its a personal service with Humans who listen!

5
Its a personal service with Humans who listen! Reviewed on: 29th November 2024
Lynn M's avatar
Lynn M
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

Good interaction with New Business staff

5
Very helpful, knowledgeable staff and friendly Reviewed on: 28th November 2024
David H's avatar
David H
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

the Society has been highly recommended by our mortg...

5
the Society has been highly recommended by our mortgage advisers with a very easy and straightforward experience, we are very pleased to be the Society members Reviewed on: 28th November 2024
Alina T's avatar
Alina T
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

Professional and efficient

5
Interlocutor (Louise) was professional, efficient and friendly Reviewed on: 21st November 2024
John M's avatar
John M
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Lisa was extremely helpful and friendly! Response date: 21st November 2024
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Family Building Society

Highly recommended

5
My call was answered within minutes. I was very pleased with the representative I spoke to, who had good product knowledge and was able to answer all my questions. Reviewed on: 16th November 2024
Les 's avatar
Les
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 19th November 2024
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Family Building Society

Very helpful in branch staff.

5
When my wife passed away 2 years ago the counter staff spent almost one hour providing investment advice and then opening the new accounts. Reviewed on: 11th November 2024
Supported Widower's avatar
Supported Widower
Reply from Family Building Society Thank you very much for leaving us this review, it's great to hear your positive experience of our Branch. Response date: 15th November 2024
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Family Building Society

EXCELLENT CUSTOMER SERVICE

5
Enquired about my mortgage change due in Februaury and everything explained in a way I could understand. Reviewed on: 11th November 2024
BRENDA G's avatar
BRENDA G
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

Engaged and trustworthy

5
The thing I really like about FBS is the way they keep me well informed. I feel I can trust them to advise me. Reviewed on: 8th November 2024
Richard G's avatar
Richard G
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

They are good recommended for family and friends

5
They are good recommended for family and friends Reviewed on: 8th November 2024
Zak 's avatar
Zak
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

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