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Family Building Society: Mortgages reviews

View other Family Building Society products
4.91
Based on 612 reviews, last reviewed 13th Jan 2026
47% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

FBS customer services agent was very helpful FBS customer services agent was very helpful when I enquired about renewing my current interest only mortgage loan which is due to expire in April. He... Read more Reviewed on: 13th January 2026
M Humphreys's avatar
M Humphreys

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (612)

So far my broker has been dealing with them

5
So far my broker has been dealing with them but I just called to make payment of the application fee and the lady I spoke to was polite, cheerful and helpful. Reviewed on: 27th March 2025
Russell B's avatar
Russell B
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

Enjoyable review

5
One each occasion when dealing with the Society the ladies I dealt with on both occasions were very polite helpful informative and concise. Reviewed on: 27th March 2025
Nigel L's avatar
Nigel L
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

Fast efficient uncomplicated.

5
Fast efficient uncomplicated and friendly and its easy to talk with a person. Reviewed on: 27th March 2025
Mike F's avatar
Mike F
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

Very nice staff in the phone,ran through and sorted...

5
Very nice staff in the phone,ran through and sorted my enquiry quickly and efficiently Reviewed on: 26th March 2025
Jeff K's avatar
Jeff K
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Lisa & Ali provided excellent customer service

5
Lisa & Ali provided excellent customer service Reviewed on: 26th March 2025
Jas S's avatar
Jas S
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service was excellent! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

Dave Hobbs was very helpful in navigating our enquir...

5
Dave Hobbs was very helpful in navigating our enquiry for a mortgage and provided important information that would have been difficult to find elsewhere! Reviewed on: 18th March 2025
M D's avatar
M D
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

"Keiran" answered all my queries immediately and eff...

5
"Keiran" answered all my queries immediately and efficiently. Makes me glad I am with The Family Building Society. Reviewed on: 14th March 2025
Keith F's avatar
Keith F
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Ryan was patient and very helpful and explained ever...

5
Ryan was patient and very helpful and explained everything we needed to know regarding portal of out mortgage. Reviewed on: 12th March 2025
Robert M's avatar
Robert M
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Changing mortgage product.

5
Very clear and straight forward, response times were very good and changing product was remarkably stress free. Reviewed on: 11th March 2025
David S's avatar
David S
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025
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Family Building Society

Brilliant company.

5
Brilliant company. Staff always lovely, not always the best rate but always the best service and I wouldn't go anywhere else. Reviewed on: 10th March 2025
Am Na's avatar
Am Na
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

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