Write a review

Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.88 (560 reviews)

View other Family Building Society products

4.91

Based on 560 reviews, last reviewed 3rd Oct 2025

24% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Staff are so helpful and patient Staff are so helpful and patient Reviewed on: 3rd October 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

Visit provider site Read all reviews Write a review

About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Mortgages reviews (560)

Good all round company

Good all round company, never pushy, never send out flyer. Always helpful Reviewed on: 8th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024

Connectivity great - minimum bureaucracy - pleasant...

Connectivity great - minimum bureaucracy - pleasant experience Reviewed on: 7th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024

Great UK based customer service support

Spoke to Rosie who explained in simple and logical terms a mortgage renewal for my Joint Borrower sole Proprietor mortgage. Got through straight away, she answered my queries in a polite, friendly and professional manner Reviewed on: 7th November 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us, specifically with Rosie! Response date: 15th November 2024

David, the New Business Representative, was extremel...

David, the New Business Representative, was extremely helpful, efficient and friendly Reviewed on: 29th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with David! Response date: 6th November 2024

Mortgage Enquiry

I found All the staff that I have spoken to very knowledgable, extremely helpful & very friendly, thank you Reviewed on: 28th October 2024