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Family Building Society: Mortgages reviews

View other Family Building Society products
4.71
Based on 717 reviews, last reviewed 1st Oct 2026
10% increase in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Eric Dodd was clear and concise , and yet empathetic... Eric Dodd was clear and concise , and yet empathetic with a gentle sens of humour. An exellent explanation of what was on offer .A credit to your orga... Read more Reviewed on: 1st October 2026
Edward Drzymalski's avatar
Edward Drzymalski

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026
ELS's avatar
ELS
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (717)

Contacting Family Building Society

5
I had to make 2 calls today to The Family Building Society, and i must say on both occasions both Erick and Arounima were fantastic. Patient and very helpful !! The best staff i have spoken to in a long time. Reviewed on: 5th August 2025
Jon G's avatar
Jon G
Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Erick and Arounima! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

The agent was very helpful and clear.

5
The agent was very helpful and clear. A pleasure to talk with her Reviewed on: 4th August 2025
Peter H's avatar
Peter H
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Very helpful.

5
Very helpful. Although when requested a call back on 1st August did not get one. Reviewed on: 2nd August 2025
Janet H's avatar
Janet H
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Helpful & courteous conversation

5
Helpful & courteous conversation Reviewed on: 31st July 2025
David T's avatar
David T

Donnika was fantastic

5
I had a queriery about a payment and was a little worried. I spoke with Donnika she walked me through it, spoke with her team and had everything sorted in 10 minutes. An incredibly polite, efficent and speedy team/service. Cant recommend more. Reviewed on: 30th July 2025
Mark's avatar
Mark

A kind, patient efficient young lady. Oustanding.

5
A kind, patient efficient young lady. Ace. Reviewed on: 29th July 2025
Peter J Metcalfe's avatar
Peter J Metcalfe

On line help was excellent and easy to folloe

5
Very helpful. Sorted my problem out very quickly Thank you Reviewed on: 29th July 2025
John Schultz's avatar
John Schultz

Great service

5
Phone was answered promptly. I received the advice I was seeking and Rosie was particularly helpful. Reviewed on: 28th July 2025
Philip Edwards's avatar
Philip Edwards

Great service

5
I called family to pay a fee, I spoke with Aimee who was efficient and helpful. Reviewed on: 24th July 2025
Daniel 's avatar
Daniel

A friendly professional service provider

5
Easy to contact and very professional service on line/telephone.Able to answer questions in very helpful way/manner Reviewed on: 24th July 2025
Alan T's avatar
Alan T

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