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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (396 reviews)

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4.90

Based on 396 reviews, last reviewed 14th Mar 2025

30% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

"Keiran" answered all my queries immediately and eff... "Keiran" answered all my queries immediately and efficiently. Makes me glad I am with The Family Building Society. Reviewed on: 14th March 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. ...

Family Building Society Mortgages reviews (396)

Review of the Family Building Society, Mortgages:

Existing satisfied customer.

I have been with the Family building Society for 11 years, I have only experienced two minor problems which were quickly corrected, they are truly professional helpful organisation that I would recommend to everyone. Reviewed on: 26th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024

We spoke with Rian Brasier today and he could not ha...

We spoke with Rian Brasier today and he could not have been more helpful. He gave us all the information we needed and was very very polite and understanding. Reviewed on: 12th February 2025

Informative and friendly.

Informative and friendly. Very happy with the experience. Reviewed on: 12th February 2025

Great customer service

Everything I call, there is a swift answer and excellent service...maters are always resolved. Reviewed on: 12th February 2025

Ryan the mortgage adviser was brilliant and gave me...

Ryan the mortgage adviser was brilliant and gave me all the info I needed to make my decision which deal to take. Ryan is a credit to the company Reviewed on: 11th February 2025

Making a call to the society

Only had two telephone calls to make but the service was prompt and the advice clear and helpful. Reviewed on: 10th February 2025

Over 60's mortgage

Currently lookin for an over 60's mortgage for a building renovation project. Louise has been exceptionally helpful throughout and it looks as though Family Building Society will be able to offer the product I am after. Reviewed on: 5th February 2025

Great customer service - poor website

Guy was extremely helpful and patient explaining capital and overpayments - but the process of leaving a review is overly complicated - especially if you are trying to use a phone. Reviewed on: 5th February 2025

Aaron Nichols was extremely helpful in liaising with...

Aaron Nichols was extremely helpful in liaising with the underwriter to get the case agreed and then progressed to offer so was delighted with the outcome. Reviewed on: 4th February 2025

Excellent customer service

Excellent customer service and great that you can actually speak to a person ! Reviewed on: 28th January 2025

My call was answered quickly, good customer service.

My call was answered quickly, no painful ‘press X for Y’ nonsense, by a pleasant and helpful human who gave me the information and guidance he could. Reviewed on: 25th January 2025

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