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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (396 reviews)

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4.90

Based on 396 reviews, last reviewed 14th Mar 2025

34% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

"Keiran" answered all my queries immediately and eff... "Keiran" answered all my queries immediately and efficiently. Makes me glad I am with The Family Building Society. Reviewed on: 14th March 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (396)

Review of the Family Building Society, Mortgages:

Existing satisfied customer.

I have been with the Family building Society for 11 years, I have only experienced two minor problems which were quickly corrected, they are truly professional helpful organisation that I would recommend to everyone. Reviewed on: 26th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024

We rang the Society and received excellent service t...

We rang the Society and received excellent service today. The important information we needed was quickly given. We were very pleased at the quick action that followed. Reviewed on: 20th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Although not complete in the process yet of applying...

Although not complete in the process yet of applying for a mortgage the service so far has been very good. Quick response times to emails, clear and concise instructions and a very friendly voice on the telephone all add up to a very good customer experience. Reviewed on: 11th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Very good service

Like Green has been helpful in our remortgage enquiry and as he has given good customer service we have decided to ask the FBS for our remortgage. Reviewed on: 9th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically with Luke! Response date: 4th September 2024

Rosie was very informative and helpful

Rosie was very informative and helpful Reviewed on: 6th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically regarding Rosie! Response date: 4th September 2024

Rosie made everything so easy today, took all the st...

Rosie made everything so easy today, took all the stress out of the situation and sorted everything with ease. This person is a credit to the company areal asset and certainly knows how to deal with people she has great customer rapport and explained everything clearly and concisely. Many thanks one very happy customer. Reviewed on: 29th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear about your excellent experience with Rosie! Response date: 30th July 2024

Guy was very helpful.

Guy was very helpful in explaining the mortgage situation. He was courteous, professional and clear which enabled me to make a decision that I am happy about. Reviewed on: 19th July 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Guy was very helpful! Response date: 25th July 2024

A Pleasure to Deal With

The Family BS is always easy to deal with. They take time to understand the question or request you are making and always provide sensible and prompt advice. Reviewed on: 17th July 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found us a pleasure to deal with! Response date: 25th July 2024

Spoke with Serena concerning my mortgage and renewal...

Spoke with Serena concerning my mortgage and renewal options.She made a number of options to consider and help,me make an appropriate choice.She communicated well and was very knowledgeable Very good customer interface and provided good guidance. Reviewed on: 17th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you felt Serena communicated well regarding your mortgage! Response date: 25th July 2024

LOUISE TAYLOR was a great help to us

LOUISE TAYLOR was a great help to us;a very good listener and very experienced .we definately feel more confident now that we had a meaningful conversation with her Reviewed on: 16th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found Louise was a great help! Response date: 17th July 2024

Great Service

Very prompt call back and the advisor was very knowledgable and helpful Reviewed on: 9th July 2024

Reply from Family Building Society Thank you for your positive feedback! Response date: 17th July 2024

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