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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (422 reviews)

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4.91

Based on 422 reviews, last reviewed 23rd Apr 2025

97% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Helpful and friendly advisers provided useful inform... Helpful and friendly advisers provided useful information. Thank you. Reviewed on: 23rd April 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (422)

Review of the Family Building Society, Mortgages:

We received exceptional support from Luke.

We received exceptional support from Luke. The process whilst thorough was easy and managed extremely well by the underwriters. Reviewed on: 5th December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Helpful and friendly advisers provided useful inform...

Helpful and friendly advisers provided useful information. Thank you. Reviewed on: 23rd April 2025

Extremely helpful and pleasant assistance on the phone.

Extremely helpful and pleasant assistance on the phone. Answered all my questions politely and fully. Reviewed on: 23rd April 2025

GREAT SERVICE FROM RYAN VERY CLEAR AND JUST WHAT I R...

GREAT SERVICE FROM RYAN VERY CLEAR AND JUST WHAT I REQUIRED Reviewed on: 23rd April 2025

Very helpful

Alice was extremely helpful in answering my questions, put my mind at rest Reviewed on: 22nd April 2025

Very helpful, seamless transaction, very good inform...

Very helpful, seamless transaction, very good information provided for decision. Reviewed on: 17th April 2025

Criteria Check

We're a mortgage brokerage firm who specialise in securing BTL and Resi mortgages for UK expats living/working overseas. I needed some criteria information to add FBS to our sourcing system. Michelle was very helpful. Reviewed on: 15th April 2025

Their values shine through

In all our dealings with the Family Building Society, their values shine through: fairness, transparency and customer service that goes above and beyond. Taking out a mortgage is a major life event and FBS made it a very good experience. Reviewed on: 15th April 2025

Outstanding Service from start to Completion

My BDM Amar Mashru was so helpful in helping me present the case. He was quick with responses and very knowledgeable with all aspects of criteria. Somy, well she was just so amazing and went beyond the call of duty with her communications and understanding of the case. I cant praise her enough. Also, a mention to Eric who was quick to overcome my challenges when I called in for help. Outstanding service from all involved and one super happy broker and client. Thank you Team FBS Reviewed on: 15th April 2025

Excellent rage of savings products.

Excellent rage of savings products. Secure online message service very good. I have opened 3 accounts recently and it was easy to do so Account certificates arrived shortly afterwards. Delighted to have become a member a terrific building society. Reviewed on: 15th April 2025

Great service as always from Family Building Society

Great service as always from Family Building Society Reviewed on: 9th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

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