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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (431 reviews)

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4.91

Based on 431 reviews, last reviewed 30th Apr 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Exellent customer service Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gil... Read more Reviewed on: 30th April 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (431)

Review of the Family Building Society, Mortgages:

LOUISE DID WELL!

I was more than happy with Louise's recommendations regarding possibilities for a mortgage, considering I am a 69yr old foreigner with permanent right to remain but with foreign pensions with a British wife considerably younger. A complex situation which was handled with professionalism and care. Reviewed on: 20th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Exellent customer service

Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025

The person I dealt with on the phone was really frie...

The person I dealt with on the phone was really friendly and super helpful. Talked me through everything very clearly. Reviewed on: 29th April 2025

i wanted to pay off a capital sum on my mortgage and...

i wanted to pay off a capital sum on my mortgage and i spoke to Gillian Collard who was very helpful and confirmed everything had been completed as instructed Reviewed on: 28th April 2025

Helpful and friendly staff

Very helpful staff on the phone and good products for 'unusual' mortgage types Reviewed on: 28th April 2025

Helpful staff

Staff very friendly, polite & helpful as had received an unnecessary confusing letter despite having refixed the mortgage deal previously Reviewed on: 26th April 2025

Excellent Customer Service.

I needed assistance with an enquiry regarding my mortgage account, Catherine C provided this quickly and pleasantly. Reviewed on: 25th April 2025

Extremely polite and helpful

The young lady I spoke to was extremely polite and helpful and made sure I understood everything completely Reviewed on: 25th April 2025

I spoke to Ryan Brasier.

I spoke to Ryan Brasier. He was courteous throughout and most helpful. I am most impressed and have complete confidence in the Society. Reviewed on: 25th April 2025

Excellent service from family building society.

Excellent service from family building society. This is the best building society to get mortgage. Their product is to the people need and very good cooperative and helpful staff. Reviewed on: 24th April 2025

Helpful and friendly advisers provided useful inform...

Helpful and friendly advisers provided useful information. Thank you. Reviewed on: 23rd April 2025

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