Verified source
A company can partner with Smart Money People and invite their verified customers to leave a review. When they do this it’s labelled as "Verified source" on the Smart Money People website.
There are a number of automated invitation techniques available to businesses. All of which are trusted and ensure that only verified customers can leave reviews through them.
Family Building Society: Mortgages reviews
Based on 426 reviews, last reviewed 25th Apr 2025
84% increase in 5 star reviews
in the past 90 days100% decrease in 1 star reviews
in the past 90 days
Excellent Customer Service.
I needed assistance with an enquiry regarding my mortgage account, Catherine C provided this quickly and pleasantly.
Reviewed on:
25th April 2025
Dissapointed
Here’s a reworded version of your feedback:
**"The experience with Family was disappointing. There was a significant delay in reviewing the documen...
Read more
Reviewed on:
23rd January 2025
About this product
Family Building Society Mortgages reviews (426)
Changing mortgage product.
Reply from Family Building Society
Response date: 11th April 2025
Excellent Customer Service.
Extremely polite and helpful
I spoke to Ryan Brasier.
Excellent service from family building society.
Helpful and friendly advisers provided useful inform...
Extremely helpful and pleasant assistance on the phone.
GREAT SERVICE FROM RYAN VERY CLEAR AND JUST WHAT I R...
Very helpful
Very helpful, seamless transaction, very good inform...
Criteria Check
Do you have a different Family Building Society product?
Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review