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Family Building Society: Savings reviews

Name: Savings
Rating: 4.43 (646 reviews)

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4.51

Based on 646 reviews, last reviewed 8th Jan 2025

24% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Sumaya was so patient and kind helping me to log on... Sumaya was so patient and kind helping me to log on when I was blocked as memorable information would not be accepted. Not brilliant tech-wise and she... Read more Reviewed on: 8th January 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (646)

Review of the Family Building Society, Savings:

So happy to be a part of this society

So efficient and professional. Always a pleasure to talk to them on the phone. Always pleasant and friendly - thank you. Reviewed on: 17th May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Peter. We are so pleased to hear that you are happy to be a part of this society. Response date: 18th May 2022

Savings transfer

I had trouble transferring money into a new savings Account but with the help of Mia the problem was quickly resolved Reviewed on: 13th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your query was resolved quickly. Response date: 14th September 2023

easy to use instant access and currently good interest rate

The staff are really helpful and the online account is easy to use. You just need to check the interest rate (currently a whopping 5.1% and so ahead of the rest) and remember that you can only withdraw up to £25,000 a day (if you have more to save) - but for an instant access account it's unusual. Reviewed on: 12th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that you found our account easy to use. Response date: 12th September 2023

Gillian Collard answered my query quickly and professionally and put my mind at rest that everything was OK

I couldn't access my online banking to check whether a large transfer had arrived safely. Gillian was able to explain what I had done wrong and assured me that all would be well which it is now. Gillian was very easy to talk too and very professional. Thank you for a great service, Karen Dowson Reviewed on: 11th September 2023

Reply from Family Building Society Thank you or taking the time to leave us a review, it's great to hear how your query was answered quickly and professionally! Response date: 13th September 2023

Incredibly efficient, understanding and friendly staff

I have an ongoing dispute with Tesco Bank about transferring my FBS ISA to them (only because of a higher interest rate). Tesco have been very unhelpful. Mia Tudor was patient and kind in understanding the issue, and went over and above to find out what was going on. Reviewed on: 11th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's so great to hear that you found us incredibly efficient in helping you with query! Response date: 12th September 2023

WONT BE BACK

Online form Dissaster, Custom service Useless. TIME WASTE Reviewed on: 11th September 2023

Reply from Family Building Society Thank you for taking the time to leave a review. We are sorry to hear that you had some online issues and that you have decided not to go ahead. It would be really helpful if you could give us more details about your experience so that we can investigate what happened. Kind regards Family Building Society Response date: 13th September 2023

Everything you want to knowable opening an account

Perfection from a professional who showed she had an interest in my enquiry and treat me like a human being. Note to Mr Mark Bogard put Louise in charge of this department and you should have one standard THE BEST. Reviewed on: 7th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review! We're pleased to hear of your positive experience with us. Response date: 11th September 2023

Great

Good customer service from the person I spoke Reviewed on: 7th September 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you found our service great! Response date: 7th September 2023

very helpful

contacted for help on transferring funds spoke to Mia very helpful and informative. Reviewed on: 6th September 2023

Reply from Family Building Society Thank you for taking the time to leave this review, it's great to hear you found us very helpful! Response date: 7th September 2023

Great service

After thinking that my request for a missing Interest Certificate would be a nightmare, the issue was really straightforward. This was mainly I think because Mia, the customer service agent, was so helpful and efficient. She was also super friendly. Within 30 minutes she had emailed the certificate to me via a secure link. Great job Mia thank you! Reviewed on: 17th August 2023

Reply from Family Building Society Thank you for taking the time to leave us this review., we're so pleased to hear that you found our service great! Response date: 17th August 2023

Web site needs to be made more user friendly!

Very impressed with help received via electronic mail and speed of responses. Reviewed on: 15th August 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we take all feedback on board. Response date: 15th August 2023

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