Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1154 reviews)

View other Family Building Society products

4.54

Based on 1,154 reviews, last reviewed 11th Nov 2025

44% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

extremely helpful extremely helpful and charming lady - Ali Hopkins - answered all my queries and provided appropriate forms Reviewed on: 11th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1154)

I needed to reactivate my account to withdraw funds

I needed to reactivate my account to withdraw funds Reviewed on: 24th July 2025

A 1st class call handler

I found it impossible to set up my log in details in your newly improved easy to use web site. I needed the assistance from your very patient and experienced call handler Gillian Collard. After over 38 minutes of trying and re-trying we finally got there. I would personally suggest you treat her to a cruise with Royal Carribean. Reviewed on: 23rd July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. We're pleased to hear of your great experience with Gill. Response date: 29th July 2025

query on ISA savings account

wait time acceptable, contact was succinct, polite, knowledgeable, and very happy with the number of hoops to jump through to verify identity - gives confidence on where the savings are. Reviewed on: 23rd July 2025

A very good experience helped by a very knowledgeabl...

A very good experience helped by a very knowledgeable and patient customer service representative who resolved the situation brilliantly Reviewed on: 22nd July 2025

Opening and using the savings account is easy

Opening the savings account was straightforward and went well, additional documentation was easy to provide electronically, I had to contact them by phone because a verification code was not provided by email as promised but that was easily corrected using the account message facility and then by phone contact, although the wait time to speak to someone was a little long. Once I got through, they were professional and helpful. The online account is easy to use and fairly intuitive. Reviewed on: 22nd July 2025

Knowledgeable and friendly staff.

Knowledgeable staff able to answer all my queries. Good call back facility. Nice website. Reviewed on: 21st July 2025

Dealt with my query, was on hold a little too long t...

Dealt with my query, was on hold a little too long though. Reviewed on: 21st July 2025

Helpfulyoung lady

The young lady who helped couldn’t have done more. The music whilst waiting cuts back to the beginning every time there is an announcement. It is annoying Reviewed on: 21st July 2025

Thank you Lisa for your calm reassuring help

I got great service from Lisa yesterday. I had made a mistake and sent money to an account I had just closed instead of to my newly opened one. I was worried where the money would end up. But Lisa was calm and reassuring. She even phoned me back when our call got cut off! She did what she promised to do to resolve my situation and sure enough today the lost money is sitting in my new account. I am relieved and grateful and won’t make the same mistake again! Thank you Lisa! Reviewed on: 18th July 2025

all questions anwered and explained well

quick to answer the phone and explain the process of reregistering Reviewed on: 17th July 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

E-Volve Savings Notice Account
from RCI Bank 4.83 from 167 reviews
Fixed Rate Savings
from M&S Bank - Marks and Spencer 5.00 from 1 reviews
Fixed Term Savings
from JN Bank UK 4.86 from 141 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.91 from 585 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub