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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,346 reviews, last reviewed 8th Jun 2026
22% increase in 5 star reviews
in the past 90 days
14% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

4

I couldn't login from a saved login link. I couldn't login from a saved login link. The adviser who helped me was very efficient and friendly. She gets 5 stars. Disappointed I had the problem ... Read more Reviewed on: 8th June 2026
Rod A's avatar
Rod A

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026
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Frustrated Customer
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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1346)

Excellent Customer Service!

5
Lisa Adams, the Customer Service representative I spoke to, was very polite, helpful and attentive throughout the phone call, which was to arrange what I wanted to do with a savings bond due to mature next week. Reviewed on: 21st October 2025
Robert C's avatar
Robert C
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Apart from waiting for a long,long time for the phon...

5
Apart from waiting for a long,long time for the phone to be answered !! .........I was treated with polite efficiency by Lisa Adams who I thank very much. Reviewed on: 21st October 2025
Terence A's avatar
Terence A
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025
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Family Building Society

I had a great deal of help on the telephone today.

5
I had a great deal of help on the telephone today. Reviewed on: 17th October 2025
Mrs A's avatar
Mrs A
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025
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Family Building Society

Transferring money.

4
i WAS UNABLE TO TRANSFER AN AMOUNT FROM ONE ACCOUNT TO ANOTHER. i PHONED FBS AND ME REQUEST WAS CARRIED OUT TO MY SATISFACTION. Reviewed on: 15th October 2025
Woodward's avatar
Woodward
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025
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Family Building Society

Customer service is very helpful.

5
Customer service is very helpful. Reviewed on: 14th October 2025
Beverley B's avatar
Beverley B
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025
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Family Building Society

TOP OF THE SHOP

5
THE SOCIETY ALWAYS GIVES A GREAT RATE AND IS TOP OF THE SERVICE THAT I GET. MARKET LEADER IN MY EYES. Reviewed on: 14th October 2025
Mr PETER DAVIES's avatar
Mr PETER DAVIES
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025
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Family Building Society

Waiting and hopeful

4
Justcwaiting for the win but with resonable interst rate Reviewed on: 14th October 2025
Christopher J's avatar
Christopher J
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025
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Family Building Society

I am treated as a valued customer in the Branch .

5
I am treated as a valued customer in the Branch which is unheard of in a Bank today. I do business with several Banks and I am ALWAYS made to feel a nuisance for not using the internet to carry out any transactions. Family Building Society make it clear that help in-branch is always an option and I value the face to face availability at times. My husband feels the same.. Reviewed on: 13th October 2025
JRN's avatar
JRN
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your's and your husband's positive experiences at our branch! Response date: 17th October 2025
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Family Building Society

Family BS is big enough to matter, small enough to c...

5
Family BS is big enough to matter, small enough to care. Personal service to wrap around you, the comfort food of financial services Reviewed on: 13th October 2025
Hugh M's avatar
Hugh M
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025
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Family Building Society

Friendly, competitive, easy access

5
Easy to use on-line forms. Fast access to savings. Competitive rates. Friendly customer service from real people. Reviewed on: 13th October 2025
Fi C's avatar
Fi C
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025
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Family Building Society

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