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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,229 reviews, last reviewed 10th Feb 2026
48% decrease in 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

I spoke to Gill this morning. I spoke to Gill this morning. She was concise, polite and most helpful. Reviewed on: 10th February 2026
Janet Hulme's avatar
Janet Hulme

Latest lowest rating:

1

I am finding it impossible to follow instructions af... I am finding it impossible to follow instructions after re registration. They are just not clear or precise so find myself locked out of my account. I... Read more Reviewed on: 4th February 2026
Disgruntled 's avatar
Disgruntled
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1229)

Unfailingly Excellent

5
I've had to more than once phone customer support to unlock my account (don't know what I do wrong but I do do it wrong, repeatedly) and customer support is unfailingly excellent. They're in the UK, speak clearly, pleasantly and patiently, and have always solved the problem quickly. And no obsequious, fake, do-nothing, AI generated voices. Reviewed on: 16th August 2025
Collie's avatar
Collie
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

GILLIAN COLLARD WAS SUPERB.

5
GILLIAN COLLARD WAS SUPERB. SO HELPFUL, PATIENT AND AMAZING CUSTOMER SERVICE. Reviewed on: 15th August 2025
Happy customer's avatar
Happy customer
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Gill! Response date: 23rd October 2025
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Family Building Society

Had a bit of an issue but got sorted very quickly by...

5
Had a bit of an issue but got sorted very quickly by Lisa Adam's. Reviewed on: 15th August 2025
Thomas G's avatar
Thomas G

Very efficient.

5
Very efficient....great comunication Reviewed on: 15th August 2025
andrew r's avatar
andrew r

Excellent service

5
Waited a little while to get through then selected a call back the member of staff was very helpful and sorted my issue quickly and efficiently made sure I did not need anymore assistance before ending call. Reviewed on: 15th August 2025
Kaz's avatar
Kaz

Very helpful, patient and friendly.

5
Very helpful snd patient with my online log in problems. Very friendly and sorted me out. Reviewed on: 14th August 2025
Christine M's avatar
Christine M

I spoke with Dannika this afternoon to become famili...

5
I spoke with Dannika this afternoon to become familiar with the new logging in process. She was completely excellent and walked me through the process and we updated it live online and now everything is working splendidly. Dannika is an excellent communicator and deserves a pay rise, more holiday and of course a promotion!! Well done. Reviewed on: 14th August 2025
Lina C's avatar
Lina C

Great customer service

5
William Scott was excellent at making things clear and arranging Bond transfer and ISA setup. He was very helpful and professional as well as patient when we struggled to find all the verification data required - well done William! Reviewed on: 14th August 2025
mike's avatar
mike

Friendly and efficient.

5
My telephone query was dealt with very efficiently and in a friendly but professional manner. Reviewed on: 14th August 2025
Jan G's avatar
Jan G

The lady I spoke to was fantastic.

5
The lady I spoke to was fantastic. She was happy, friendly and keen to help. I can’t ask for more. Reviewed on: 14th August 2025
Katie S's avatar
Katie S

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