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Family Building Society: Savings reviews

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4.56
Based on 872 reviews, last reviewed 24th Jun 2025
285% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
74%
See only 4 star reviews
13%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Excellent fixed rate bond interest rate Excellent 1 year fixed rate bond interest rate. Very good customer service. Reviewed on: 24th June 2025
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matiushu

Latest lowest rating:

1

Convoluted re-0registering to new online portal. Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025
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Mike
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (872)

Very helpful and patient.

5
Very helpful and patient. It is such a bonus to be able to speak to a real person. Reviewed on: 4th March 2025
Lesley's avatar
Lesley
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

They solved my problem very professionally

5
They solved my problem very professionally Reviewed on: 3rd March 2025
Christopher's avatar
Christopher
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Exceptional customer service!

5
The adviser that I spoke to was Katherine A. She was pleasant and knowledgeable. I needed assistance in transferring funds between accounts and she kindly took the time to wait on the phone with me while she talked me through what I needed to do. Although it took a while, Katherine remained patient throughout. It is difficult to find such helpful customer support these days - I am very impressed. Thank you! Reviewed on: 1st March 2025
Julie N's avatar
Julie N
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Helpful staff. Good operation.

5
Helpful staff. Good online system. Strong product range. Reviewed on: 27th February 2025
John W's avatar
John W
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

The lady I spoke to today was helpful and my questio...

5
The lady I spoke to today was helpful and my questions were answered efficiently. Reviewed on: 24th February 2025
Sheila Briggs's avatar
Sheila Briggs
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Don't do AI - keep talking to people

5
I tried to open an ISA account with Family BS and had inadvertently sent the funds to the wrong location . I tried to research this via my own bank ( one of the large clearing banks , and could not get a response from the web site and knpw from previous experience that since the branch closures they are impossible to contact . The only option was to contact Family BS - I did and was helped by Mr David Hobbs who was not only very helpful but also managed to calm me down and explained how the transfer system worked , I tried to get through to my own bank again but again with no success , so wiith the information provided by David I managed to resolve the issue and traced the funds . Thank you very much to both David and the company for keeping people talking to customers - excellent service - and I will now open the account Reviewed on: 21st February 2025
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James M
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Quick response.

5
No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025
A C's avatar
A C
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

prompt, efficient service

5
Very pleasant telephone conversation, wherein everything I asked was sorted for me. Reviewed on: 13th February 2025
NP's avatar
NP
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

Call was answered promptly and sound advice provided

5
Call was answered promptly and sound advice provided Reviewed on: 11th February 2025
Chris Pitt's avatar
Chris Pitt
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Family Building Society savings accounts

5
Discovered Family Building Society on money saving expert site. Very happy with savings options, customer service and choices offered Reviewed on: 10th February 2025
Kate W's avatar
Kate W
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

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