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Family Building Society: Savings reviews

Name: Savings
Rating: 4.5 (1151 reviews)

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4.54

Based on 1,151 reviews, last reviewed 10th Nov 2025

33% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Lisa was very patient and very helpful Lisa was very patient and very helpful Reviewed on: 10th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1151)

I was locked out of my online account.

I was locked out of my online account. Lisa Adams verified my identity and helped me get back online. She was very professional and caring. Reviewed on: 30th July 2025

Registration issues - thanks to Steph.

Registration issues - thanks to Steph for her patience and knowledge in explaining the requirements and advising alternativesin the registration process/ Reviewed on: 30th July 2025

ISA savings question

Called with a query about my fixed ISA, which Lisa in Customer Services, explained very well so that someone like me, with little experience of the ISA market, could fully understand! Reviewed on: 29th July 2025

Ellissa Agodi was very helpful & stayed on the phone...

Ellissa Agodi was very helpful & stayed on the phone until I was happy I had found it difficult to start with - but now am working it out Reviewed on: 29th July 2025

Rate experience

Spoke to Lisa she was very helpful Reviewed on: 29th July 2025

Efficient and easy to deal with...

Quickly answered the phone considering they are much busier than normal due to excellent rates. Very polite and efficient. Reviewed on: 29th July 2025

I spoke to Lisa Adam’s who was very helpful and pol...

I spoke to Lisa Adam’s who was very helpful and polite. She resolved my issue very quickly whilst remaining very friendly. Excellent customer service I must add. Reviewed on: 29th July 2025

Telephone call to Customer Service.

Telephone call to Customer Service. I needed to telephone Family Building Society. I had been locked out of my online banking. I phoned and Ellissa Agodi took my call. She was very polite, professional and helpful. She identified me and then reset my online banking access. She offered to stay on the line whilst I accessed my account in case my password needed to be reset. Ellissa was patient, knowledgeable and did not rush me. Wonderful Custome Service today!!! Reviewed on: 28th July 2025

Savings Query

Ellissa helped with my savings query and have me all the information I needed. She was polite and personable Reviewed on: 26th July 2025

Very helpful staff as always.

Very helpful staff as always. Easy to do business in the branch Reviewed on: 26th July 2025

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