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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,224 reviews, last reviewed 4th Feb 2026
49% decrease in 5 star reviews
in the past 90 days
17% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

4

Good standard Quick response on phone, friendly , clear and helpful so very happy.. Reviewed on: 4th February 2026
no's avatar
no

Latest lowest rating:

1

I am finding it impossible to follow instructions af... I am finding it impossible to follow instructions after re registration. They are just not clear or precise so find myself locked out of my account. I... Read more Reviewed on: 4th February 2026
Disgruntled 's avatar
Disgruntled
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1224)

help with new 12 MAY online registration

5
help with new 12 MAY online registration Reviewed on: 21st August 2025
john W GAYLON's avatar
john W GAYLON
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

I was making inquiries about transfering an ISA into...

5
I was making inquiries about transfering an ISA into my account with you and Lisa Adams was very helpful in advising me what I had to do. Reviewed on: 21st August 2025
MARGARET THORNTON's avatar
MARGARET THORNTON

Caring service

4
Took time and patiently resolved my queries Reviewed on: 20th August 2025
Harivadan P's avatar
Harivadan P

Excellent service

5
Excellent service from William who was most helpful Reviewed on: 20th August 2025
Caro T's avatar
Caro T

Confused technophobic pensioner strikes again

5
I telephoned today as I couldn't find the option I needed online. I spoke to Lisa Adams, who was extremely helpful and polite. We shared a joke as my 'Alexa' decided to join the conversation!. Everything was sorted professionally to to my satisfaction. As always, a pleasure to do business with FBS. Thank you Lisa. Reviewed on: 19th August 2025
Dorothy T's avatar
Dorothy T

Gill was very helpful but your changeover system was...

5
Gill was very helpful but your changeover system was very confusing. Reviewed on: 19th August 2025
Sue D's avatar
Sue D

Gill was amazingly helpful and patient..

5
Gill was amazingly helpful and patient and conveyed confidence and was upbeat and cheerful. In addition, her speech and diction was excellent, me having a hearing problem, which made my day. I am 91. I am now thankfully up and running online. Reviewed on: 18th August 2025
Geoffrey D's avatar
Geoffrey D

Hopeless.

1
Hopeless. I have 150,000 to save and o cannot open an account. The interface and support is useless Reviewed on: 18th August 2025
Brian J's avatar
Brian J
Reply from Family Building Society Thank you for taking the time to leave us your review. We're sorry to hear you're having issues opening an account. Please call us on 03330 140144 so we can resolve this for you. Kind regards Family Building Society Response date: 4th September 2025
The Family Building Society Logo
Family Building Society

From mortgage to savings I have always received an E...

5
From mortgage to savings I have always received an Excellent service staff Lisa Adams was most helpful with my telephone query today. Reviewed on: 18th August 2025
J S's avatar
J S

Customer Serviceine to see my account information.

5
Issues logging online to see my account information. Call handler talked me through issues and also availability of alternative savings Reviewed on: 18th August 2025
BMT's avatar
BMT
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

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