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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1421 reviews)

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4.59

Based on 1,421 reviews, last reviewed 28th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1421)

Superb customer care

Your Agent listened attentively to my concern, understood exactly what was required, and stayed on the phone whilst I logged on to my account where he helped me to sort out my issue. I could not have wished for more. Superb customer care. Reviewed on: 25th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience! Response date: 26th February 2026

This is the worst online bank I have ever used.

This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to reregister or get told my username has changed and then the account is always blocked. Thankfully I was only trying it out for a year and that year is nearly over. Reviewed on: 23rd February 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. We're sorry to hear that you’re dissatisfied with the new online service system. The changes were introduced following customer feedback, with the aim of improving usability and accessibility for all our customers. Once you have completed the re-registration process for the new online service, you will be able to use the same login details for all future logins. If you need any further assistance please call us on 03300 243406, our Family Service Team is always happy to help. Response date: 26th February 2026

The staff member was very patient, I couldn't log on...

The staff member was very patient, I couldn't log on and she talked me through the process Reviewed on: 23rd February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th February 2026

Had to wait a while for my phone call to be answered...

Had to wait a while for my phone call to be answered but the person I spoke to was very helpful Reviewed on: 18th February 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 26th February 2026

Excellent Customer Service.

Spoke with Tracy who was exceptionally good in solving my quarry with the account as well as system, she guided us through the system with ease so thank you Tracy for your help Reviewed on: 17th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracy! Response date: 18th February 2026

Excellent services ce and explained everythin...

Customer advisor was patient and explained everything that I needed to know Reviewed on: 16th February 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 17th February 2026

Hi - After an application for ISA went missing in th...

Hi - After an application for ISA went missing in the post I set up one on line but the wrong type.I am glad to have contacted Messiah who spotted the error and my correct ISA application is in the post today. Reviewed on: 16th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 17th February 2026

FBS have made it extremely difficult to set up a jis...

FBS have made it extremely difficult to set up a jisa for my son - I now only know it has been set up because I phoned to enquire. Money has been paid in to test before the full 11k is transferred and I cannot find out if the trial amount has arrived !It's like the stone age! Reviewed on: 14th February 2026

Reply from Family Building Society Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it must have been not being able to easily confirm that your son’s ISA was set up. We appreciate your concern about not being able to see the initial deposit before transferring the additional £11,000. Your feedback is valuable and helps us improve our processes and communication. Thank you again for taking the time to share your experience. Response date: 17th February 2026

Happy Customer

First class service excellent website and experience. Can't fault any point. Reviewed on: 10th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th February 2026

Changes to account.(Elissa)

After a very short wait my query was courteously and efficiently dealt with by Elissa. I cannot fault her knowledge, patience and kindness. Reviewed on: 10th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Elissa! Response date: 11th February 2026

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