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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1351 reviews)

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4.55

Based on 1,351 reviews, last reviewed 13th Jun 2026

16% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Above expectation for service and product I breezed into your office on a whim on 26 May. The lady I spoke with was on the front foot,. direct and clear and engaged. For ease of use, I find th... Read more Reviewed on: 13th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1351)

Closing my account - much easier than registering.

I decided to withdraw money and then close my account because thefunds were needed for property expenditure. Easily achieved online. Reviewed on: 6th December 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th December 2025

Savings interest tax issue.

I got my question answered and clearly explained. Reviewed on: 5th December 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th December 2025

Great service

Had a problem accessing online ain't and Lisa was exceptionally helpful in getting us back online, very patient and supportive. Reviewed on: 4th December 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 11th December 2025

Excellent customer service

I was very pleased with the help provided by the Family Building Society today. Your colleague answered all my questions and was very polite and helpful at all times. It's so nice to speak to a 'real' person based in the UK who appreciates you as a customer and can answer questions clearly and efficiently! Reviewed on: 4th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th December 2025

Excellent service issue sorted straight away

Excellent service issue sorted straight away Reviewed on: 1st December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 2nd December 2025

Possibly the worst website of any financial institut...

Possibly the worst website of any financial institution that I have ever encountered. The switch from NCBS to Family website does not seem to have improved things at all. Savings interest rates are okay. Nothing else. Reviewed on: 1st December 2025

Reply from Family Building Society Thank you for taking the time to leave your review. We’re sorry to hear that you’ve found our website difficult to use. From your comments, it’s not clear which part of the website you’ve had issues with. We’d really appreciate it if you could share a little more detail so we can understand what hasn’t worked well for you and look in to. If you’re happy to discuss this with us, please get in touch with our service team on 03330 140144 and we’ll be glad to assist. Thank you again for your feedback. Response date: 3rd December 2025

Nicole, who dealt with my request to pass on my savi...

Nicole, who dealt with my request to pass on my savings maturity instructions, was very efficient and pleasant. It was a much simpler process over the phone than filling in the forms and posting them. Reviewed on: 27th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nicole! Response date: 2nd December 2025

FBS IT support is second to none

The Family Building Society had updated their internet banking system and seldom using it I had to re-register but got confused with passwords, etc., so called their IT help line. Nicole calmed me down, saw me through each possible error situation and got me going again. Her patience was admirable, especially after us waiting 5 mins for an email to arrive only for me to notice my broadband had disconnected. In my 70s I easily get irate when faced with computer probs but I was guided in a non-judgemental way with care and consideration. Three days later she called back to check I was happy. If only all companies were so efficient: I can see why they are called the Family Building Society. Reviewed on: 27th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nicole! Response date: 27th November 2025

Requested withdrawal from savings account

Requested withdrawal from savings account 2.00pm, was in my bank by same day. always good service from Family BS last 10yrs. I am always reminded of how bank service used to be. Reviewed on: 24th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you are happy with our service! Response date: 25th November 2025

Katherine Ambrose rang me back within a few minute's...

Katherine Ambrose rang me back within a few minute's and guided me through setting up my e mail account Reviewed on: 21st November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Katherine! Response date: 21st November 2025

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