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Family Building Society: Savings reviews

Name: Savings
Rating: 4.5 (1150 reviews)

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4.54

Based on 1,150 reviews, last reviewed 10th Nov 2025

30% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Good Customer Service I called as I had incorrectly entered my details and locked my account. Nicole was friendly, efficient and quickly resolved my problem Reviewed on: 10th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1150)

Friendly, professional, and efficient customer service

I had been locked out of my online account and the annual interest had only been paid on two of my three product. I spoke to Ellissa Agodi, who reset my account after going through the relevant security and paid the interest on the outstanding product. Ellissa was friendly, professional, and efficient throughout. Reviewed on: 1st August 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Elissa! Response date: 23rd October 2025

Customer service advisor today was patient, extremel...

Customer service advisor today was patient, extremely helpful and friendly. She provided an excellent service and resolved an issue that was pressing. Reviewed on: 31st July 2025

EXCELLENT CUSTOMER SERVICE

The customer service I had was very good, especially with some initial problems I had, Reviewed on: 31st July 2025

The lady who helped me was excellent.

The lady who helped me was excellent. However, there was a rather a long wait for the phone to be answered. Reviewed on: 31st July 2025

Katherine B was incredibly patient, explaining every...

Katherine B was incredibly patient, explaining every step of the process. My husband and I were trying to change our accounts to your new system but it was proving extremely difficult every step of the way. Although it took a very long time to achieve it was definitely something we could not have achieved without Katherine’s persistence. She had a lovely manner on the phone and nothing was too much trouble. She is an asset to your company. Reviewed on: 31st July 2025

Excellent customer service.

The agent (Lisa Adams) who dealt with my enquiry was very helpful, polite, and knowledgeable. She fully understood the nature of the query and dealt with it in a professional manner. The transaction was resolved satisfactorily. Thank you. I have been very pleased with Family building Society and would highly recommend them. Lisa Adams is an excellent ambassador for the company. Reviewed on: 31st July 2025

Wonderful counter staff

Wonderful counter staff who really knew Reviewed on: 31st July 2025

Helpful prompt service

Quick and helpful advice from Lisa Adams, much appreciated. Reviewed on: 30th July 2025

Good service - dealing with people

Excellent paper based and telephone service. Reviewed on: 30th July 2025

I was locked out of my online account.

I was locked out of my online account. Lisa Adams verified my identity and helped me get back online. She was very professional and caring. Reviewed on: 30th July 2025

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