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Family Building Society: Savings reviews

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4.55
Based on 1,220 reviews, last reviewed 29th Jan 2026
51% decrease in 5 star reviews
in the past 90 days
43% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Customer service help with a problem was polite frie... Customer service help with a problem was polite friendly and efficient Reviewed on: 29th January 2026
Carole 's avatar
Carole

Latest lowest rating:

1

Poor Login Experience Logging into my account is a nightmare. Excessive and pretty poor security features Reviewed on: 20th January 2026
Reg's avatar
Reg
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1220)

My operator was excellent and managed my issue effic...

5
My operator was excellent and managed my issue efficiently Reviewed on: 26th August 2025
no's avatar
no

Took awhile to answer the phone.

5
Took awhile to answer the phone. Hence, I asked for call back. Call back was quick. Reviewed on: 26th August 2025
Melina a's avatar
Melina a

Locked Out if Account

5
I had been locked out of the account and the customer service person was very patient and helped me at every stagem Reviewed on: 26th August 2025
Kathryn M's avatar
Kathryn M

Polite, prompt response, very helpful with my request

4
Polite, prompt response, very helpful with my request Reviewed on: 22nd August 2025
Sunita's avatar
Sunita
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Knowledgeable, friendly staff

5
A friendly service and was able to answer my question and was knowledgeable on my query Reviewed on: 22nd August 2025
Graham P's avatar
Graham P
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Excellent service

5
The online service was easy to use & when I’ve needed to speak to a person they were very helpful Reviewed on: 22nd August 2025
Carole W's avatar
Carole W
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

help with new 12 MAY online registration

5
help with new 12 MAY online registration Reviewed on: 21st August 2025
john W GAYLON's avatar
john W GAYLON
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

I was making inquiries about transfering an ISA into...

5
I was making inquiries about transfering an ISA into my account with you and Lisa Adams was very helpful in advising me what I had to do. Reviewed on: 21st August 2025
MARGARET THORNTON's avatar
MARGARET THORNTON

Caring service

4
Took time and patiently resolved my queries Reviewed on: 20th August 2025
Harivadan P's avatar
Harivadan P

Excellent service

5
Excellent service from William who was most helpful Reviewed on: 20th August 2025
Caro T's avatar
Caro T

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