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Family Building Society: Savings reviews

Name: Savings
Rating: 4.57 (1385 reviews)

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4.57

Based on 1,385 reviews, last reviewed 31st Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Friendly staff, no long wait on the phone when conta... Friendly staff, no long wait on the phone when contacting building society. Good service! Reviewed on: 31st July 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1385)

logging in.

Had a problem logging in but Lisa talked me through ererything. Reviewed on: 14th January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 20th January 2026

Wonderful service.

A very helpful and pleasant response from call handler. Reviewed on: 13th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 14th January 2026

Excellent Building Society

Customer service and product were both excellent Reviewed on: 13th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 14th January 2026

Difficuly logging in

I called today as I was having difficulty logging in. The customer services adviser was very patient and helpful. She walked me through the process and I actually had to re-register as the system had updated since I last logged in and my password needed changing. Thank you for making it easy. Just need to wait for verification code through the post and will be sorted Reviewed on: 12th January 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 14th January 2026

Online Help

Tracy talked me through the new signing in online system as I could not access my account. The verification code sent in the post did not work & I wanted to add money to my account. Reviewed on: 12th January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracy! Response date: 14th January 2026

Excellent.

Excellent. All q's answered efficiently and courteously Reviewed on: 12th January 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 14th January 2026

I value that l can invest with confidence.

I am retired and value the fact that l can invest with this BS. I need to be, and to feel, secure to invest as l have no experience in this field. Reviewed on: 10th January 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback. Response date: 14th January 2026

Savings 12 month review

Been with this company over 12 months they offer competitive savings rates I’ve had to contact them twice due to locking myself out of my account and they have been excellent at getting me sorted quickly and very knowledgeable staff thank you Reviewed on: 7th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 14th January 2026

Easy to use online and if any problems help is only...

Easy to use online and if any problems help is only a phonecall away giving prompy and polite service Reviewed on: 6th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 7th January 2026

I have had to call the FBS to query the investment c...

I have had to call the FBS to query the investment change I had requested. The renewal document received did not include the change requested. However, was assured by telephone call that the change had been recorded as requested. I was completely satisfied with the response provided. Reviewed on: 5th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 6th January 2026

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View resource hub

Family Building Society: Savings reviews

15% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1385)

logging in.

Wonderful service.

Excellent Building Society

Difficuly logging in

Online Help

Excellent.

I value that l can invest with confidence.

Savings 12 month review

Easy to use online and if any problems help is only...

I have had to call the FBS to query the investment c...

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

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