Smart Money People Logo
Go to business site
Share this page
Link copied

Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,220 reviews, last reviewed 29th Jan 2026
50% decrease in 5 star reviews
in the past 90 days
43% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Customer service help with a problem was polite frie... Customer service help with a problem was polite friendly and efficient Reviewed on: 29th January 2026
Carole 's avatar
Carole

Latest lowest rating:

1

Poor Login Experience Logging into my account is a nightmare. Excessive and pretty poor security features Reviewed on: 20th January 2026
Reg's avatar
Reg
Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Family Building Society Savings reviews (1220)

Excellent Customer Support

5
Excellent Customer Support on the telelphone, and competitive savings rates Reviewed on: 2nd September 2025
CLH's avatar
CLH
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Great service

5
They provided great savings rates, easy to use app and friendly and efficient customer service when needing to contact them. Reviewed on: 1st September 2025
Kyle M's avatar
Kyle M
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Very long wait time :(

4
I had been locked out of my account after incorrectly inputting my password in three times and I can’t get through to your main tel number due to my mobile network Spend Cap as your line will be a high charge, so I found a tel to your mortgage department who kindly out me through to your main call centre, but I was left on hold for over an hour, so very annoyed! I called your mortgage department back and explained how long I’d been left on hold and the chap I spoke to was AMAZING and said he would try to help rest my login, which he did and I was so grateful, as I know it wasn’t his main job remit! So, a 0/10 for customer service due to a ridiculous wait time, but a 10/10 for the chap in Mortgages who went ravine and beyond to help me, rather than out me through to a never ending telephone loop! Reviewed on: 1st September 2025
Gailhw's avatar
Gailhw
Reply from Family Building Society Thank you for your positive feedback regarding our agent. Your feedback about the time on hold has been passed on to the relevant team to support ongoing improvements to our service. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Terrible!

1
Terrible! Can't log in to my account. Website is shockingly bad. Reviewed on: 1st September 2025
PippaUK's avatar
PippaUK
Reply from Family Building Society Thank you for taking the time to leave us your review. We're sorry to hear you're having issues accessing your online account. Please call us on 03330 140144 so we can resolve this for you. Kind regards Family Building Society Response date: 4th September 2025
The Family Building Society Logo
Family Building Society

Very pleased everything very professional and compet...

5
Very pleased everything very professional and competent Reviewed on: 1st September 2025
Jpb's avatar
Jpb
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Setting up a new account

5
I was having trouble setting up a new account online so l popped into the branch. I was met by Alexis and Stephanie who took their time to set this up for me and answered all of my questions. Nothing beats face to face conversations regardless of how Al enabled our world becomes. I had a really nice experience. Thank you ladies. I promise to take you for a coffee when I win the next Windfall prize! :-) Reviewed on: 28th August 2025
Nosheen's avatar
Nosheen

Your consultants are very knowledgeable and really h...

5
Your consultants are very knowledgeable and really helpful Reviewed on: 28th August 2025
Gill's avatar
Gill

We treasure your custom, as you treasure your savings.

5
Lisa Adams who dealt with my two enquiries did so fully. A positive, cheery manner throughout. Fully customer orientated and a credit to your company. Reviewed on: 28th August 2025
john c's avatar
john c

Lisa Adams was friendly and professional

5
Lisa Adams was friendly and professional and answered quickly answered our query about savings account documentation which had been sent in error. She offered apologies and gave advice about setting up a new ISA. Reviewed on: 28th August 2025
alan j's avatar
alan j

Communications

5
All transactions online are excellent and easy to operate. Contact via telephone is a longer process as I had to wait at least 10 mins on two occasions and gave up on another. On the third occasion I managed to speak to Dylan who resolved the issue. Reviewed on: 27th August 2025
IDN's avatar
IDN

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Family Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill