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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,296 reviews, last reviewed 17th Apr 2026
14% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Would Recommend. Phoebe was very friendly and efficient. Reviewed on: 17th April 2026
Stephen D's avatar
Stephen D

Latest lowest rating:

1

Family BS - poor service for online access Family Building Society have historicallly provided good customer service. However I have recently needed to access my account onlline for the first t... Read more Reviewed on: 11th April 2026
CHRIS C's avatar
CHRIS C
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1296)

Excellent savings interest rates!

5
Excellent savings interest rates! Very easy to use! Reviewed on: 13th October 2025
David Crawford 's avatar
David Crawford
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025
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Family Building Society

Query with bank details to transfer

5
Query with bank details to transfer Reviewed on: 13th October 2025
Anne Marie Lavery's avatar
Anne Marie Lavery
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025
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Family Building Society

Too busy !

1
Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get details or application enquiry off the website. This was an active investment enquiry ! Reviewed on: 10th October 2025
Brighton B's avatar
Brighton B
Reply from Family Building Society We completely understand how frustrating it must have been to wait several days for a response, especially when you were making an active investment inquiry. we are currently experiencing an exceptionally high volume of calls, which has meant longer response times than usual, we have had some very competitive deposit products on the market, and this has resulted in many additional calls. As our phone lines have been particularly busy, we do offer a callback feature that allows you to keep your place in the queue without staying on the line. We’re currently reviewing our response processes to ensure that inquiries are handled promptly and efficiently. We’re sorry you had difficulty accessing the application details through our website. We’re investigating this to make sure information is clear and easier to find. Response date: 17th October 2025
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Family Building Society

Efficient, stayed on phone throughout application p...

5
Efficient, stayed on phone throughout application process, very helpful. Reviewed on: 9th October 2025
Mrs P's avatar
Mrs P
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025
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Family Building Society

Lisa Adams

5
Nice Work, Great Job, Great job. Reviewed on: 9th October 2025
Richard 's avatar
Richard
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025
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Family Building Society

Excellent sevice today.

5
Excellent sevice today. By your agent Kaycey. She answered all my questions and would very polite. Reviewed on: 7th October 2025
Keith D's avatar
Keith D
Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Kacey! Response date: 17th October 2025
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Family Building Society

Having trouble getting into our account.

5
We were having trouble getting into our account. Ellissa came on the phone and she was excellent and very patient as we were struggling. Cannot praise Ellissa enough. Thank you Ellissa. Reviewed on: 6th October 2025
Paul W's avatar
Paul W
Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Elissa! Response date: 17th October 2025
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Family Building Society

Huge thanks to Lisa for giving help and information...

5
Huge thanks to Lisa for giving help and information in a friendly and professional way. Reviewed on: 6th October 2025
Anna G's avatar
Anna G
Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Lisa! Response date: 17th October 2025
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Family Building Society

Needed to contact the building society for information.

5
Needed to contact the building society for information. Got through very quickly and was given the support I needed in good time and with clarity. Reviewed on: 6th October 2025
Sylvia M's avatar
Sylvia M
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025
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Family Building Society

One-Time Passcode

4
My only complaint is that occasionally the One-Time Passcode text does not come through to my Mobile phone in time and on those occasions I would like to be able to request an automated call to my Home phone. It would be useful to have that choice at the time of logging in. Reviewed on: 5th October 2025
Norah P's avatar
Norah P
Reply from Family Building Society Thank you for taking the time to leave us your review. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 17th October 2025
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Family Building Society

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