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Family Building Society: Savings reviews

Name: Savings
Rating: 4.5 (1146 reviews)

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4.54

Based on 1,146 reviews, last reviewed 6th Nov 2025

33% decrease in 5 star reviews

in the past 90 days

74% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Friendly and helpful I had a friendly and helpful response to my query from Kasey Reviewed on: 6th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1146)

Had to wait a while to speak to somebody but once I’...

Had to wait a while to speak to somebody but once I’d got to that point, the service was excellent. Thank you! Reviewed on: 5th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Excellent telephone service

The service I received over the telephone was excellent. Reviewed on: 4th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

I have given my best attention to this company.

I have given my best attention to this company. A GP did certify the children’s application and copies of their passports, but “Family” Building Society did not accept it, as she was a family friend rather than the children’s GP. I followed up with a photograph of her on her GP practice. But this still was not acceptable. I have not direct access to this doctor, but of course “Family” Building Society have caused family problems for me. Reviewed on: 1st August 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. All certified documents must state the full company address of whoever has certified them. More information can be found on our website: familybuildingsociety.co.uk/tips-and-guides/certifying-documents Kind regards Family Building Society Response date: 5th August 2025

WIndfall Bonds poor prize return

I have held 8 Windfall Bonds for many years, and apart from 1 bond winning a small prize in 2016 or 2017 ( i cant recall exactly) - i have had no winnings at all - even though plenty of other holders seem to have won multiple times. There is no transparency around the monthly draw, less so now that winners names are not being published on your website. I also think it is fishy that the only 1 of my bonds that ever won any prize has a big X in the account number, but none of the others do. Can you provide transparency around how the draw is operated and audited? Reviewed on: 1st August 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. The monthly prize draws are conducted by an independent third party and all eligible Windfall Bonds are entered into the prize draw every month. For further information please contact our Family Service Team on 03330 140144 or visit our website: familybuildingsociety.co.uk/savings/windfall-bond Thank you, Family Building Society Response date: 5th August 2025

New account setup

Katherine resolved online account setup issues and talked me through my deposit on the phone. Reviewed on: 1st August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Help with setting up new password

Katherine Ambrose was polite, helpful, patient, and well-informed in helping me set up a new password. In summation, an all-round excellent service. Reviewed on: 1st August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Katherine! Response date: 23rd October 2025

Friendly, professional, and efficient customer service

I had been locked out of my online account and the annual interest had only been paid on two of my three product. I spoke to Ellissa Agodi, who reset my account after going through the relevant security and paid the interest on the outstanding product. Ellissa was friendly, professional, and efficient throughout. Reviewed on: 1st August 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Elissa! Response date: 23rd October 2025

Customer service advisor today was patient, extremel...

Customer service advisor today was patient, extremely helpful and friendly. She provided an excellent service and resolved an issue that was pressing. Reviewed on: 31st July 2025

EXCELLENT CUSTOMER SERVICE

The customer service I had was very good, especially with some initial problems I had, Reviewed on: 31st July 2025

The lady who helped me was excellent.

The lady who helped me was excellent. However, there was a rather a long wait for the phone to be answered. Reviewed on: 31st July 2025

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Family Building Society: Savings reviews

33% decrease in 5 star reviews

74% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1146)

Had to wait a while to speak to somebody but once I’...

Excellent telephone service

I have given my best attention to this company.

WIndfall Bonds poor prize return

New account setup

Help with setting up new password

Friendly, professional, and efficient customer service

Customer service advisor today was patient, extremel...

EXCELLENT CUSTOMER SERVICE

The lady who helped me was excellent.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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