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Family Building Society: Savings reviews

Name: Savings
Rating: 4.43 (664 reviews)

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4.49

Based on 664 reviews, last reviewed 10th Feb 2025

26% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Family Building Society savings accounts Discovered Family Building Society on money saving expert site. Very happy with savings options, customer service and choices offered Reviewed on: 10th February 2025

Latest lowest rating:

1

A very dishonest society I purchased the windfall bond from Family Building Society as I liked the chance of winning a cash prize, what Family Building Society never told thei... Read more Reviewed on: 8th February 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (664)

Review of the Family Building Society, Savings:

So happy to be a part of this society

So efficient and professional. Always a pleasure to talk to them on the phone. Always pleasant and friendly - thank you. Reviewed on: 17th May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Peter. We are so pleased to hear that you are happy to be a part of this society. Response date: 18th May 2022

Family Building Society Branch Review

First class service. Everything explained in detail and the staff were excellent. Reviewed on: 25th April 2023

Family Building Society Branch Review

Easy to do, very helpful person in closing my account and transferring to a new one. Reviewed on: 25th April 2023

EFFICIENT SERVICE

For some reason, I am unable to send a secure message via FBS's website. Accordingly, I phoned and left a voicemail requesting a call-back. I was duly called back very promptly, and was able to arrange the closure of one of my FBS accounts without fuss over the phone. Reviewed on: 23rd April 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear that your enquiry was dealt with promptly! Response date: 25th April 2023

Easy Process

It was very easy opening a savings account online and registering for the online service. I received the paperwork about the account within a few days. Would recommend the Building Society to others. Reviewed on: 22nd April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're very pleased to hear you found the process of opening a savings account, very easy! Response date: 25th April 2023

Keep introducing newer savings accounts

You have to keep a close watch on your savings with FSB as they keep releasing newer accounts with higher rates of interest. This means that you have to keep changing your savings account to their newest issue. They all do this to some extent, but FSB seems to do it more than most B Socs. Reviewed on: 21st April 2023

Reply from Family Building Society Thank you for taking the time to leave this review. We have to balance the money we hold for our savers against the money we lend on our mortgages, and this affects the types of savings products we offer and their availability, at any particular time. Unfortunately, it’s not practical for us to notify customers each time we launch a new product, but all our products are on our website, familybuildingsociety.co.uk, so it is worth checking this regularly. Our aim as the Family Building Society is that we continue to offer value for money and competitive rates. Thank you for your feedback which helps us to consider ways in which we can improve our service. Response date: 26th April 2023

Very efficient

Friendly and very competent service. Reviewed on: 20th April 2023

Reply from Family Building Society Thank you for your review, we're pleased you found our service very competent. Response date: 25th April 2023

Family Building Society Branch Review

Great to be able to speak to a real person. Reviewed on: 19th April 2023

Family Building Society Branch Review

Very welcoming staff - nothing that needs improving. Reviewed on: 19th April 2023

Family Building Society Branch Review

Very positive experience dealing with your counter staff team. They are extremely helpful and knowledgeable. Wonderful to be able to speak face-to-face. Reviewed on: 19th April 2023

Family Building Society Branch Review

I don't know where you get your staff from but they are all angels in disguise. Very helpful. Reviewed on: 19th April 2023

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Family Building Society: Savings reviews

26% decrease in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (664)

So happy to be a part of this society

Family Building Society Branch Review

Family Building Society Branch Review

EFFICIENT SERVICE

Easy Process

Keep introducing newer savings accounts

Very efficient

Family Building Society Branch Review

Family Building Society Branch Review

Family Building Society Branch Review

Family Building Society Branch Review

Do you have a different Family Building Society product?

There's still more to see!

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