Write a review

Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1045 reviews)

View other Family Building Society products

4.55

Based on 1,045 reviews, last reviewed 28th Aug 2025

52% increase in 5 star reviews

in the past 90 days

167% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Setting up a new account I was having trouble setting up a new account online so l popped into the branch. I was met by Alexis and Stephanie who took their time to set this up... Read more Reviewed on: 28th August 2025

Latest lowest rating:

1

Hopeless. Hopeless. I have 150,000 to save and o cannot open an account. The interface and support is useless Reviewed on: 18th August 2025

Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1045)

Very Helpful Customer Service Team.

Very helpful customer service team. The newly overhauled website is much more user-friendly. One tip: please show the customer their password when logging in as other companies do, thank you. Reviewed on: 15th May 2025

Good clear advice on opening new account

I needed advice on how to change my savings account to an ISA account and the agent Thomas White was very helpful and patient talking me through the process Reviewed on: 15th May 2025

ISA Transfer

Lisa Adams answered my queries regarding maturing ISA Transfer from Skipton BS to FBS. She was polite, patient & helpful and put my mind at rest. Reviewed on: 14th May 2025

Good online security.

Good online security. Can easily get in touch with the customer services over the phone. Reviewed on: 14th May 2025

Excellent products and excellent service from staff

Excellent products and excellent service from staff Reviewed on: 14th May 2025

Liked only having to wait a short time to speak to a...

Liked only having to wait a short time to speak to an agent Reviewed on: 14th May 2025

Lock out Issue Resolved

Lisa Adams rang me back Promptly and sorted out my Locked out account quickly after security checks Reviewed on: 14th May 2025

As usual, excellent service.

As usual, excellent service. Highly recommended. Reviewed on: 14th May 2025

Helpful contact.

Very happy with the person who answered my questions in a most acceptable manner. Reviewed on: 13th May 2025

Didn’t take too long to answer the phone, I like the...

Didn’t take too long to answer the phone, I like the fact that you can take instructions over the phone, simple. And answered all of my questions .. thank you Reviewed on: 13th May 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Coventry Building Society 4.28 from 122 reviews
Savings
from Mansfield Building Society 4.61 from 1022 reviews
Savings
from Post Office 1.55 from 43 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.91 from 525 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub