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Family Building Society: Savings reviews

Name: Savings
Rating: 4.56 (1385 reviews)

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4.56

Based on 1,385 reviews, last reviewed 31st Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Friendly staff, no long wait on the phone when conta... Friendly staff, no long wait on the phone when contacting building society. Good service! Reviewed on: 31st July 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1385)

Updating deails

Very helpful and professional and the operator sounding very friendly Reviewed on: 3rd October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

I made an error on purchasing an easy access isa I s...

I made an error on purchasing an easy access isa I spoke to kasey who was very knowledgable and helpful and assisted me on setting up the correct isa. Reviewed on: 2nd October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Kasey! Response date: 28th October 2025

Issues resolved

The customer adviser, Lisa Adams, was very friendly, helpful & efficient. All the issues were resolved. Reviewed on: 2nd October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 28th October 2025

Very helpful and friendly service from Lisa

Very helpful and friendly service from Lisa Reviewed on: 1st October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 29th October 2025

Donnika was so helpful when I had problems signing i...

Donnika was so helpful when I had problems signing in, polite, friendly, patient and did not hurry to disappear until I was confident I had reached the full process! Many thanks Reviewed on: 1st October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Donnika! Response date: 29th October 2025

very professional a great experience

The customer service operator was extremely police professional and helpful Reviewed on: 1st October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Very clear and friendly advice given by Kasey Turner

Very clear and friendly advice given by Kasey Turner Reviewed on: 1st October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Kasey! Response date: 29th October 2025

All good and very professional well done

All good and very professional well done Reviewed on: 30th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Great customer care.

My account was locked, some interest had been reinvested which I was expecting to be forwarded to my nominated account, however after a conversation with Donika and security check both problems were resolved in a friendly and professional manner. Reviewed on: 30th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Donnika! Response date: 17th October 2025

Just setting up an account.

Just setting up an account. Seems straight forward and fair rates Reviewed on: 27th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

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Family Building Society: Savings reviews

15% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1385)

Updating deails

I made an error on purchasing an easy access isa I s...

Issues resolved

Very helpful and friendly service from Lisa

Donnika was so helpful when I had problems signing i...

very professional a great experience

Very clear and friendly advice given by Kasey Turner

All good and very professional well done

Great customer care.

Just setting up an account.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

Join Smart Money People

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