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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1421 reviews)

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4.59

Based on 1,421 reviews, last reviewed 28th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

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Family Building Society Savings reviews (1421)

Easy and friendly customer service

I was locked out of my account and called to get it unlocked. It was easy to do and the lady (I forget her name) was patient and waited on the call until I was able to get back in. The whole thing was pretty quick. Reviewed on: 11th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th November 2025

Lisa was very patient and very helpful

Lisa was very patient and very helpful Reviewed on: 10th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 10th November 2025

Good Customer Service

I called as I had incorrectly entered my details and locked my account. Nicole was friendly, efficient and quickly resolved my problem Reviewed on: 10th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nicole! Response date: 10th November 2025

no long waiting time on phone

no long waiting time on phone, assisted to get back on line Reviewed on: 10th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025

Customer service is excellent.

Customer service is excellent. Was able to resolve my problem. Reviewed on: 10th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025

Good service in getting my account web access

Good service in getting my account web access Reviewed on: 10th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025

Friendly and helpful

I had a friendly and helpful response to my query from Kasey Reviewed on: 6th November 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 7th November 2025

Fixed rate products coming to maturity

Excellent help from a customer services person this morning, very helpful with great communication skills Reviewed on: 4th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 5th November 2025

Excellent customer service

Kasey Turner was very helpful and resolved my problem with login quickly Reviewed on: 3rd November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 3rd November 2025

So efficient and pleasant to deal

So efficient and pleasant to deal with on the phone and really competitive interest rates. Unlike many, they still do postal accounts which we much prefer but you can do online if you so wish. Also you can phone them and they are very helpful. Documents come through quickly on postal accounts and with a Certificate. So, this is why we would recommend them. Reviewed on: 31st October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 3rd November 2025

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View resource hub

Family Building Society: Savings reviews

29% decrease in 5 star reviews

40% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1421)

Easy and friendly customer service

Lisa was very patient and very helpful

Good Customer Service

no long waiting time on phone

Customer service is excellent.

Good service in getting my account web access

Friendly and helpful

Fixed rate products coming to maturity

Excellent customer service

So efficient and pleasant to deal

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

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