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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,296 reviews, last reviewed 17th Apr 2026
14% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Would Recommend. Phoebe was very friendly and efficient. Reviewed on: 17th April 2026
Stephen D's avatar
Stephen D

Latest lowest rating:

1

Family BS - poor service for online access Family Building Society have historicallly provided good customer service. However I have recently needed to access my account onlline for the first t... Read more Reviewed on: 11th April 2026
CHRIS C's avatar
CHRIS C
Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1296)

Knowledgeable, friendly staff

5
A friendly service and was able to answer my question and was knowledgeable on my query Reviewed on: 22nd August 2025
Graham P's avatar
Graham P
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Excellent service

5
The online service was easy to use & when I’ve needed to speak to a person they were very helpful Reviewed on: 22nd August 2025
Carole W's avatar
Carole W
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

help with new 12 MAY online registration

5
help with new 12 MAY online registration Reviewed on: 21st August 2025
john W GAYLON's avatar
john W GAYLON
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

I was making inquiries about transfering an ISA into...

5
I was making inquiries about transfering an ISA into my account with you and Lisa Adams was very helpful in advising me what I had to do. Reviewed on: 21st August 2025
MARGARET THORNTON's avatar
MARGARET THORNTON

Caring service

4
Took time and patiently resolved my queries Reviewed on: 20th August 2025
Harivadan P's avatar
Harivadan P

Excellent service

5
Excellent service from William who was most helpful Reviewed on: 20th August 2025
Caro T's avatar
Caro T

Confused technophobic pensioner strikes again

5
I telephoned today as I couldn't find the option I needed online. I spoke to Lisa Adams, who was extremely helpful and polite. We shared a joke as my 'Alexa' decided to join the conversation!. Everything was sorted professionally to to my satisfaction. As always, a pleasure to do business with FBS. Thank you Lisa. Reviewed on: 19th August 2025
Dorothy T's avatar
Dorothy T

Gill was very helpful but your changeover system was...

5
Gill was very helpful but your changeover system was very confusing. Reviewed on: 19th August 2025
Sue D's avatar
Sue D

Gill was amazingly helpful and patient..

5
Gill was amazingly helpful and patient and conveyed confidence and was upbeat and cheerful. In addition, her speech and diction was excellent, me having a hearing problem, which made my day. I am 91. I am now thankfully up and running online. Reviewed on: 18th August 2025
Geoffrey D's avatar
Geoffrey D

Hopeless.

1
Hopeless. I have 150,000 to save and o cannot open an account. The interface and support is useless Reviewed on: 18th August 2025
Brian J's avatar
Brian J
Reply from Family Building Society Thank you for taking the time to leave us your review. We're sorry to hear you're having issues opening an account. Please call us on 03330 140144 so we can resolve this for you. Kind regards Family Building Society Response date: 4th September 2025
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Family Building Society

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