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Family Building Society: Savings reviews

View other Family Building Society products
4.56
Based on 1,385 reviews, last reviewed 31st Jul 2026
15% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Friendly staff, no long wait on the phone when conta... Friendly staff, no long wait on the phone when contacting building society. Good service! Reviewed on: 31st July 2026
Barbara M's avatar
Barbara M

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026
Rodger T's avatar
Rodger T
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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

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Family Building Society Savings reviews (1385)

Apart from waiting for a long,long time for the phon...

5
Apart from waiting for a long,long time for the phone to be answered !! .........I was treated with polite efficiency by Lisa Adams who I thank very much. Reviewed on: 21st October 2025
Terence A's avatar
Terence A
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025
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Family Building Society

I had a great deal of help on the telephone today.

5
I had a great deal of help on the telephone today. Reviewed on: 17th October 2025
Mrs A's avatar
Mrs A
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025
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Family Building Society

Transferring money.

4
i WAS UNABLE TO TRANSFER AN AMOUNT FROM ONE ACCOUNT TO ANOTHER. i PHONED FBS AND ME REQUEST WAS CARRIED OUT TO MY SATISFACTION. Reviewed on: 15th October 2025
Woodward's avatar
Woodward
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025
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Family Building Society

Customer service is very helpful.

5
Customer service is very helpful. Reviewed on: 14th October 2025
Beverley B's avatar
Beverley B
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025
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Family Building Society

TOP OF THE SHOP

5
THE SOCIETY ALWAYS GIVES A GREAT RATE AND IS TOP OF THE SERVICE THAT I GET. MARKET LEADER IN MY EYES. Reviewed on: 14th October 2025
Mr PETER DAVIES's avatar
Mr PETER DAVIES
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025
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Family Building Society

Waiting and hopeful

4
Justcwaiting for the win but with resonable interst rate Reviewed on: 14th October 2025
Christopher J's avatar
Christopher J
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025
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Family Building Society

I am treated as a valued customer in the Branch .

5
I am treated as a valued customer in the Branch which is unheard of in a Bank today. I do business with several Banks and I am ALWAYS made to feel a nuisance for not using the internet to carry out any transactions. Family Building Society make it clear that help in-branch is always an option and I value the face to face availability at times. My husband feels the same.. Reviewed on: 13th October 2025
JRN's avatar
JRN
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your's and your husband's positive experiences at our branch! Response date: 17th October 2025
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Family Building Society

Family BS is big enough to matter, small enough to c...

5
Family BS is big enough to matter, small enough to care. Personal service to wrap around you, the comfort food of financial services Reviewed on: 13th October 2025
Hugh M's avatar
Hugh M
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025
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Family Building Society

Friendly, competitive, easy access

5
Easy to use on-line forms. Fast access to savings. Competitive rates. Friendly customer service from real people. Reviewed on: 13th October 2025
Fi C's avatar
Fi C
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025
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Family Building Society

Excellent savings interest rates!

5
Excellent savings interest rates! Very easy to use! Reviewed on: 13th October 2025
David Crawford 's avatar
David Crawford
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025
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Family Building Society

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