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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1154 reviews)

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4.55

Based on 1,154 reviews, last reviewed 11th Nov 2025

48% decrease in 5 star reviews

in the past 90 days

90% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

extremely helpful extremely helpful and charming lady - Ali Hopkins - answered all my queries and provided appropriate forms Reviewed on: 11th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1154)

Truly terrible.

Truly terrible. Access to savings denied for no apparent reason. Asked to reset password ? Nothing happened Reviewed on: 5th July 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear that you’re having issues accessing your online account. Please call us on 03330 140144 and we will be able to look into this further. Kind regards Family Building Society Response date: 7th July 2025

The worst online system I have ever come across.

The worst online system I have ever come across. Awful support too. Reviewed on: 5th July 2025

Assisting amateurs

An amateur at taking out savings ( a bond ) via the Internet. People at the Family Bldg Soc showed great patience in guiding me through the technical jargon. Well done. Reviewed on: 4th July 2025

Reply from Family Building Society Thank you for your review. It's great to hear of your positive experience with us! Response date: 7th July 2025

Needed help with my accounts and sorted promptly

Needed help with my accounts and sorted promptly Reviewed on: 4th July 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 7th July 2025

I spoke with Elissa Agodi who was excellent in deali...

I spoke with Elissa Agodi who was excellent in dealing with my queries and sorted it out my online problems as well as account. My sincere thanks to her. Reviewed on: 4th July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you had a positive experience with us, specifically with Elissa! Response date: 7th July 2025

Very good and sympathetic customer care

Very good and sympathetic customer care Reviewed on: 4th July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive feedback! Response date: 7th July 2025

Phone conversation was excellent and everything sort...

Phone conversation was excellent and everything sorted . Reviewed on: 3rd July 2025

Reply from Family Building Society Thanks for your positive review! Response date: 7th July 2025

Lisa was extremely helpful, she answered all my ques...

Lisa was extremely helpful, she answered all my questions in a competent manner Reviewed on: 3rd July 2025

Reply from Family Building Society Thanks for taking the time to leave a review. We are glad to hear you found Lisa helpful and that she was able to respond to your query in a professional manner! Response date: 7th July 2025

A great service

A great service sorting out mix ups in accounts on my side. Lisa Adams provided a first-class service over and above I have come to expect from the banking/savings industry. Reviewed on: 2nd July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with Lisa! Response date: 7th July 2025

Good customer service

Good clear advice from Catherine Croucher, Customer Service Representative. And a decent savings interest rate on a 1 year fixed rate bond, with easy annual renewal. Reviewed on: 2nd July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 10th July 2025

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