Write a review

Family Building Society: Savings reviews

Name: Savings
Rating: 4.43 (640 reviews)

View other Family Building Society products

4.51

Based on 640 reviews, last reviewed 2nd Dec 2024

144% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Decent Interest Rate on Savings I have a savings account that pays a decent interest rate when compared to other societies. I like the fact that you don't get marketing emails every ... Read more Reviewed on: 2nd December 2024

Latest lowest rating:

2

I shouldn't have to get in touch and wait several da... I shouldn't have to get in touch and wait several days to get a statement Reviewed on: 7th October 2024

Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (640)

Good Company, website could be better

Great company and great customer service. The only thing I would say is that the website is not very mobile friendly. I used the website on my phone and alot of the operations/buttons and messaging service I could not view. Reviewed on: 4th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we take all feedback on board. We're pleased you found our customer service great! Response date: 5th May 2023

Feels like interacting with family not a corporate

Good experience, I'm happy. Would be even better if transactions on my account showed up immediately and I was able to withdraw funds immediately, not next day, via bank transfer. Reviewed on: 28th April 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we take all feedback on board. It's great to hear you had a good experience. Response date: 5th May 2023

I felt I was in safe hands.

I jumped the gun by trying to put savings into my account using a different bank account than I had previously nominated. There was then some confusion as to whether the money had been sent back and to which account. This was entirely my fault but I was helped by Aaron Nicholls who phoned me every single day at the same time. This helped because I knew when I would be called but also because I spoke to the same agent each time. This meant that I did not have to keep explaining what the problem was, and Aaron talked me through what was happening. He was so polite and personable that we had a good rapport by the end of four days of discussing my account. I would say that having the same person ringing me each day was a huge benefit and contributed to me feeling that I was in a safe pair of hands and that my savings would also be cared for as judiciously. Reviewed on: 28th April 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear of your polite experience with Aaron, and that you've managed to sort out your query. Response date: 5th May 2023

Worst customer service I have ever experienced

Had to call customer services on a few occasions and each time I’m told only 1 in front of me but still didn’t answer for over 30 minutes! Imagine if there where 10 in front. Reviewed on: 26th April 2023

Reply from Family Building Society Thank you for your feedback. We apologise that you had to wait. For future reference I'd like to recommend our call back option, this will ensure you won't be waiting on the phone, but your enquiry will still be picked up. This can be accessed via our website: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback Response date: 27th April 2023

Low isa interest rate

Why are you only paying 1.6% interest on 45 day notice account when other accounts are paying in excess of 3%. Is it because most people won’t move their isa. Well I will !!! Reviewed on: 25th April 2023

Reply from Family Building Society Decisions about interest rates are always difficult. Our rates are set on a combination of factors. We have to balance the interests of our savers and our borrowers, who pay the interest that savers receive. Please see our website for our full range of savings accounts and the current interest rates. We are aware that savers are even more conscious of the importance of getting the best rate they can at the moment and of course we hope our savers will stay with us, but we understand if you should decide to invest elsewhere. Thank you for your feedback. Kind regards Response date: 26th April 2023

Very useful and clear interest rate summaries for year's savings

Very pleased to receive the personalised interest rate summaries , very helpful for HMRC declarations Customer service staff are very helpful Reviewed on: 25th April 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's so great to hear you found our interest rate summaries very useful and clear! Response date: 26th April 2023

Family Building Society Branch Review

First class service. Everything explained in detail and the staff were excellent. Reviewed on: 25th April 2023

Family Building Society Branch Review

Easy to do, very helpful person in closing my account and transferring to a new one. Reviewed on: 25th April 2023

EFFICIENT SERVICE

For some reason, I am unable to send a secure message via FBS's website. Accordingly, I phoned and left a voicemail requesting a call-back. I was duly called back very promptly, and was able to arrange the closure of one of my FBS accounts without fuss over the phone. Reviewed on: 23rd April 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear that your enquiry was dealt with promptly! Response date: 25th April 2023

Easy Process

It was very easy opening a savings account online and registering for the online service. I received the paperwork about the account within a few days. Would recommend the Building Society to others. Reviewed on: 22nd April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're very pleased to hear you found the process of opening a savings account, very easy! Response date: 25th April 2023

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Family Building Society: Savings reviews

144% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (640)

Good Company, website could be better

Feels like interacting with family not a corporate

I felt I was in safe hands.

Worst customer service I have ever experienced

Low isa interest rate

Very useful and clear interest rate summaries for year's savings

Family Building Society Branch Review

Family Building Society Branch Review

EFFICIENT SERVICE

Easy Process

Do you have a different Family Building Society product?

There's still more to see!

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024