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Family Building Society: Savings reviews

View other Family Building Society products
4.59
Based on 1,421 reviews, last reviewed 28th Sep 2026
29% decrease in 5 star reviews
in the past 90 days
40% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
10%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026
M S's avatar
M S

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026
Rodger T's avatar
Rodger T
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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

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Family Building Society Savings reviews (1421)

I was dealt with by a very sociable lady who dealt w...

5
I was dealt with by a very sociable lady who dealt with my request very amicably Reviewed on: 19th December 2025
john Robinson's avatar
john Robinson
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 31st December 2025
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Family Building Society

Friendly and efficient banking

5
Mainly do my banking by post and phone and have had good communication and service and speedy response finding your agent’s friendly and informative Reviewed on: 19th December 2025
Peter H's avatar
Peter H
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

Highly recommended

5
Easy to use online services. Great customer support, very easy to use website. Reviewed on: 19th December 2025
Izzy T's avatar
Izzy T
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

Family Building Society offers a good range of produ...

5
Family Building Society offers a good range of products and are friendly and easy to use. Reviewed on: 19th December 2025
PS's avatar
PS
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

Really helpful lady i spoke with on phone, so clear...

5
Really helpful lady i spoke with on phone, so clear so conscise! Reviewed on: 18th December 2025
Daniel O's avatar
Daniel O
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

First Class Provider

5
Always know where I stand and communications are to the point Reviewed on: 18th December 2025
John A's avatar
John A
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

Staff in the Epsom branch were lovely, they gave gre...

5
Staff in the Epsom branch were lovely, they gave great guidance in an easy to understand way. When it came to opening my account they made every step of the process seamless walking me through every aspect in detail. Would highly recommend to anyone. Reviewed on: 17th December 2025
jsprww's avatar
jsprww
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with the staff in our Epsom Branch! Response date: 31st December 2025
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Family Building Society

Excellent service 5 out of 5

5
Lisa was excellent - everything explained clearly and all matters dealy with very professionally Reviewed on: 16th December 2025
David's avatar
David
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 31st December 2025
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Family Building Society

Difficult to find the branch .

5
Difficult to find the branch at Ashley centre. You might add more detail about where it is on the website. And when arriving to set up the account it would be very useful if the assistant could say his long the settings up is going to take. Reviewed on: 15th December 2025
Roy B's avatar
Roy B
Reply from Family Building Society Thank you for leaving us this review. We have noted your feedback and will look to make improvements in this regard. Response date: 31st December 2025
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Family Building Society

Excellent phone call experience

5
I called and spoke to Messiah Black. I explained that I could not access my online account. She was very helpful and knowledgeable. She walked me through re-registering for the account. Her instructions were clear and she was very patient. I also gave her instructions for a maturing account. Reviewed on: 9th December 2025
Virendra Patel's avatar
Virendra Patel
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback of the service you received from Messiah! Response date: 17th December 2025
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Family Building Society

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