Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1345 reviews)

View other Family Building Society products

4.55

Based on 1,345 reviews, last reviewed 29th May 2026

22% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Very helpful and friendly staff. Very helpful and friendly staff. Competitive saving rates. Reviewed on: 29th May 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

Visit provider site Read all reviews Write a review

About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1345)

Updating deails

Very helpful and professional and the operator sounding very friendly Reviewed on: 3rd October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

I made an error on purchasing an easy access isa I s...

I made an error on purchasing an easy access isa I spoke to kasey who was very knowledgable and helpful and assisted me on setting up the correct isa. Reviewed on: 2nd October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Kasey! Response date: 28th October 2025

Issues resolved

The customer adviser, Lisa Adams, was very friendly, helpful & efficient. All the issues were resolved. Reviewed on: 2nd October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 28th October 2025

Very helpful and friendly service from Lisa

Very helpful and friendly service from Lisa Reviewed on: 1st October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 29th October 2025

Donnika was so helpful when I had problems signing i...

Donnika was so helpful when I had problems signing in, polite, friendly, patient and did not hurry to disappear until I was confident I had reached the full process! Many thanks Reviewed on: 1st October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Donnika! Response date: 29th October 2025

very professional a great experience

The customer service operator was extremely police professional and helpful Reviewed on: 1st October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Very clear and friendly advice given by Kasey Turner

Very clear and friendly advice given by Kasey Turner Reviewed on: 1st October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Kasey! Response date: 29th October 2025

All good and very professional well done

All good and very professional well done Reviewed on: 30th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Great customer care.

My account was locked, some interest had been reinvested which I was expecting to be forwarded to my nominated account, however after a conversation with Donika and security check both problems were resolved in a friendly and professional manner. Reviewed on: 30th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Donnika! Response date: 17th October 2025

Just setting up an account.

Just setting up an account. Seems straight forward and fair rates Reviewed on: 27th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from London Capital Credit Union 4.73 from 1116 reviews
Savings
from London Mutual Credit Union 4.81 from 236 reviews
Junior Instant Access Savings
from Nationwide 0.00 from 0 reviews

Want to see more from Family Building Society?

Mortgages
from Family Building Society 4.80 from 669 reviews
Insurance
from Family Building Society 4.10 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Family Building Society: Savings reviews

22% increase in 5 star reviews

14% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1345)

Updating deails

I made an error on purchasing an easy access isa I s...

Issues resolved

Very helpful and friendly service from Lisa

Donnika was so helpful when I had problems signing i...

very professional a great experience

Very clear and friendly advice given by Kasey Turner

All good and very professional well done

Great customer care.

Just setting up an account.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024