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Family Building Society: Savings reviews

View other Family Building Society products
4.54
Based on 1,244 reviews, last reviewed 25th Feb 2026
33% decrease in 5 star reviews
in the past 90 days
250% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Very good service from a very patient helper ! Very good service from a very patient helper !! I will be more careful with my passwords in future. Thank you. Reviewed on: 25th February 2026
Ros's avatar
Ros

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1244)

Very helpful, patient and friendly.

5
Very helpful snd patient with my online log in problems. Very friendly and sorted me out. Reviewed on: 14th August 2025
Christine M's avatar
Christine M

I spoke with Dannika this afternoon to become famili...

5
I spoke with Dannika this afternoon to become familiar with the new logging in process. She was completely excellent and walked me through the process and we updated it live online and now everything is working splendidly. Dannika is an excellent communicator and deserves a pay rise, more holiday and of course a promotion!! Well done. Reviewed on: 14th August 2025
Lina C's avatar
Lina C

Great customer service

5
William Scott was excellent at making things clear and arranging Bond transfer and ISA setup. He was very helpful and professional as well as patient when we struggled to find all the verification data required - well done William! Reviewed on: 14th August 2025
mike's avatar
mike

Friendly and efficient.

5
My telephone query was dealt with very efficiently and in a friendly but professional manner. Reviewed on: 14th August 2025
Jan G's avatar
Jan G

The lady I spoke to was fantastic.

5
The lady I spoke to was fantastic. She was happy, friendly and keen to help. I can’t ask for more. Reviewed on: 14th August 2025
Katie S's avatar
Katie S

Customer Service Support

5
Excellent customer support this morning to resolve my login issues! Reviewed on: 14th August 2025
Mike F's avatar
Mike F

I rang with a query about mortgage redemption and it...

5
I rang with a query about mortgage redemption and it was dealt with promptly, courteously and with humour. A good experience Reviewed on: 13th August 2025
John k's avatar
John k
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Customer service

5
I am very slow at dealing with technical matters (age 88) but your representative was extremely patient and helpful in resolving my difficulty in re-registering. Reviewed on: 13th August 2025
I H O's avatar
I H O
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

transition from the old to. new system..

5
i struggled with the transition from the old to new system, but Annika was brill in patiently talking me through it. she was really excellent. Reviewed on: 13th August 2025
Gordon D's avatar
Gordon D
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Transfer

5
My bank transfer was dealt with very efficiently Reviewed on: 13th August 2025
Carolyn J's avatar
Carolyn J
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

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