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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1421 reviews)

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4.59

Based on 1,421 reviews, last reviewed 28th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1421)

I always struggle with accessing my account because...

I always struggle with accessing my account because the OTP comes to my landline and the robot talks too fast. Lisa suggested I move the phone to my mobile and that works a lot better. She couldn't have been more helpful. Reviewed on: 30th December 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 31st December 2025

I’ve tried to call and have been left waiting for 15...

I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025

Reply from Family Building Society Thank you for your feedback. We aim to answer calls within 3–5 minutes; however, there are occasions when we experience higher call volumes. Additionally, some queries can take longer to resolve due to their complexity. Please know that our priority is to assist every customer thoroughly, and we appreciate your patience. Response date: 5th January 2026

I needed help with log-in the agent was very helpful...

I needed help with log-in the agent was very helpful the transaction was done as cut off time was very close thanks for the assistance Reviewed on: 24th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025

Their customer service is fabulous

Been with Family building Society for years. So many in fact that I still haven’t got used to the name change from National Counties. They always were and still are the best building society though because of their excellent customer service. You ring up and do not have to go though menu after menu and are answered, usually very quickly, by a real person who is based locally, and quickly grasps what you want to know or to be done. And they can usually sort you out within a couple of minutes because the person who answers can usually do everything that needs to be done. Fast, simple and your savings are sorted. Love this company. Reviewed on: 23rd December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025

Poor communications

As an existing customer I was very disappointed to find that not only do I have to re-register for online services but that no letters or emails were sent to inform us that this change was happening and so I only found out when I tried to access our online joint account. Now I have to wait even longer to receive a verification code by post and my wife will also have to go through the same lengthy process too. Reviewed on: 22nd December 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. The decision not to proactively notify customers of the online service upgrade launch date was a business decision, made to reduce the risk of a high volume of calls and simultaneous re-registrations. Information about the re-registration process was available on our website within the Savings Online Service FAQs, allowing customers to complete the process as and when access to their funds was required. For existing customers, your verification code is issued by post to ensure the security of your account. If the code is not received within five days of re-registration, please contact the Society by telephone and we will provide the code directly. In the meantime, you are welcome to contact the Society to carry out any transactions or requests on your behalf, as we are committed to ensuring uninterrupted access to your funds. Response date: 31st December 2025

Delighted with a win with a windfall bond.

Delighted with a win with a windfall bond. Reviewed on: 21st December 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your happiness with our Windfall Bond. Response date: 31st December 2025

They offer some of the best savings rates

They consistently offer some of the best savings rates and I have been a customer for many years. I use them online but their branch is fairly local if I ever need them Reviewed on: 20th December 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with us! Response date: 31st December 2025

TOO QUICK

The SMS messages are delivered far too quickly to be safely received. Reviewed on: 20th December 2025

Reply from Family Building Society Thank you for your feedback. SMS messages are designed to be delivered instantly to ensure timely communication. We’re glad to see they’re reaching you quickly, as this is an important part of the service. Response date: 5th January 2026

High rate of return for my savings

Family Buidling Society have consistently offered a high rate of return for my savings, both for variable interest rate accounts and fixed rate. Reviewed on: 19th December 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 31st December 2025

I needed some info of my account and got the answers...

I needed some info of my account and got the answers immediately. Reviewed on: 19th December 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 31st December 2025

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