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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1154 reviews)

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4.54

Based on 1,154 reviews, last reviewed 11th Nov 2025

45% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

extremely helpful extremely helpful and charming lady - Ali Hopkins - answered all my queries and provided appropriate forms Reviewed on: 11th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1154)

Lots of people for phone calls, and very helpful.

Lots of people for phone calls, and very helpful. Reviewed on: 15th July 2025

The call back service is excellent.

The call back service is excellent. All banks / building societies should offer it. Lisa was very helpful and resolved my issue quickly. Thank you Reviewed on: 15th July 2025

Not impressed

Very confusing application process, no idea whether ac application accepted, verified or opened. Not impressed. Reviewed on: 15th July 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear that you’re having issues accessing your online account. Please call us on 03330 140144 and we will be able to look into this further. Kind regards Family Building Society Response date: 29th July 2025

Windfall bond experience ...

I don’t like the new method of running the Windfall bond draws. Much prefer the previous method. I would like to see winners list as before. Reviewed on: 14th July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. Your feedback has been passed onto the relevant team to consider any improvements in this regard. Thank you, Family Building Society Response date: 29th July 2025

All good with no problems easily sorted.

All good with no problems easily sorted. Reviewed on: 14th July 2025

Took a while to get through to speak to someone by p...

Took a while to get through to speak to someone by phone approx 20mins. However spoke to Kathryn who was very patient and took me through the process of changing my account over. Really nice to speak to someone who seemed to care and accept that not everyone is a whiz with computers. Reviewed on: 14th July 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us most helpful and patient! We are experiencing a high number of calls at the moment, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. Kind regards, Family Building Society Response date: 14th July 2025

Family Building Society team member Gill extremely h...

Family Building Society team member Gill extremely helpful solved my problem in timely manner excellent service Reviewed on: 11th July 2025

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we're pleased to hear you were happy with our service! Response date: 14th July 2025

On line access

A very professional service provided by Gill. She resolved my access issue quickly and without fuss. Thank you for your time and patience Gill. Reviewed on: 10th July 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Gill most helpful and patient! Response date: 14th July 2025

Rough start...totally satisfactory outcome.

There were some technical problems during the application process. I contacted customer Services and everyone I came into contact with was exceptional. Especially Luke, who took ownership of my problem and stayed in contact with me during the entire application/registration process. The outcome.e was that the problem was resolved to my entire satisfaction and the experience of proper customer service, was a revisit to the Halcyon days of good old fashioned customer satisfaction. Well done Reviewed on: 10th July 2025

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we're pleased to hear you were happy with our service and specifically with Luke! Response date: 14th July 2025

As always great service from lovely staff,

As always great service from lovely staff, Reviewed on: 10th July 2025

Reply from Family Building Society Thank you for your review. It's great to hear of your positive experience with our staff! Response date: 14th July 2025

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