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Family Building Society: Savings reviews

View other Family Building Society products
4.57
Based on 1,385 reviews, last reviewed 31st Jul 2026
15% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Friendly staff, no long wait on the phone when conta... Friendly staff, no long wait on the phone when contacting building society. Good service! Reviewed on: 31st July 2026
Barbara M's avatar
Barbara M

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026
Rodger T's avatar
Rodger T
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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

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Family Building Society Savings reviews (1385)

My husband and I had to undertake a few transactions...

5
My husband and I had to undertake a few transactions, staff effecient and friendly Reviewed on: 17th November 2025
Susan H's avatar
Susan H
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th November 2025
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Family Building Society

extremely helpful

5
extremely helpful and charming lady - Ali Hopkins - answered all my queries and provided appropriate forms Reviewed on: 11th November 2025
XX's avatar
XX
Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Ali! Response date: 12th November 2025
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Family Building Society

The lady helped me immediately..

5
The lady helped me immediately and this allowed me access to my account as I had been waiting over 2 weeks for a verification code to come in the post. Reviewed on: 11th November 2025
Jennifer 's avatar
Jennifer
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th November 2025
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Family Building Society

Easy and friendly customer service

5
I was locked out of my account and called to get it unlocked. It was easy to do and the lady (I forget her name) was patient and waited on the call until I was able to get back in. The whole thing was pretty quick. Reviewed on: 11th November 2025
Anon User's avatar
Anon User
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th November 2025
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Family Building Society

Lisa was very patient and very helpful

5
Lisa was very patient and very helpful Reviewed on: 10th November 2025
Mildred's avatar
Mildred
Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 10th November 2025
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Family Building Society

Good Customer Service

5
I called as I had incorrectly entered my details and locked my account. Nicole was friendly, efficient and quickly resolved my problem Reviewed on: 10th November 2025
LL's avatar
LL
Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nicole! Response date: 10th November 2025
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Family Building Society

no long waiting time on phone

5
no long waiting time on phone, assisted to get back on line Reviewed on: 10th November 2025
nanac's avatar
nanac
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025
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Family Building Society

Customer service is excellent.

5
Customer service is excellent. Was able to resolve my problem. Reviewed on: 10th November 2025
BSL's avatar
BSL
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025
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Family Building Society

Good service in getting my account web access

5
Good service in getting my account web access Reviewed on: 10th November 2025
Peter M's avatar
Peter M
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025
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Family Building Society

Friendly and helpful

5
I had a friendly and helpful response to my query from Kasey Reviewed on: 6th November 2025
David Setchell's avatar
David Setchell
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 7th November 2025
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Family Building Society

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