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Nick Murray

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Review of the Family Building Society, Savings:

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Transferring an ISA into Family BS

Filled in a paper ISA transfer booklet (five pages hand written) as they don't do these things online. Sent it off, only to be told that they can't accept electronic ISA transfers. Why this wasn't on the front page of the form I don't know. Reviewed on: 19th November 2025

Reply from Family Building Society Thank you for your feedback. We understand your concern and are sorry to hear that the information was not clear to you; however, we would like to clarify that the information you mentioned was provided clearly on the front at the top of the ISA transfer application form quoting “we can only accept cash ISA transfers by cheque’. Our team makes every effort to ensure that all essential details are communicated upfront to avoid confusion, and in this case, the instructions were included. Most ISA providers can transfer funds via cheque, and we would like to reassure you that we always credit funds based on the date of the cheque, ensuring there is no loss of interest to our customers. While electronic transfers are not currently available, we hope to introduce this option in the future. Response date: 20th November 2025

Review of the Simple Landlords Insurance, Landlord Insurance:

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Great service at a fantastic price

Does what it says on the tin and more. Reviewed on: 26th September 2017

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