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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (884 reviews)

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4.57

Based on 884 reviews, last reviewed 27th Jun 2025

303% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

75%

12%

Latest highest rating:

5

Telephone call answered very quickly Very quick to answer call. Very good advice given by the building society Reviewed on: 27th June 2025

Latest lowest rating:

1

Convoluted re-0registering to new online portal. Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (884)

Excellent service

Very helpful when you call. Good range of products Reviewed on: 6th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service was excellent! Response date: 10th September 2024

Excellent customer service

Lisa was very patient and helpful to help sort out the problems I was having trying to open a Windfall Account. Her knowlege and help was very much appreiciated. Reviewed on: 6th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Lisa was very patient and helpful! Response date: 10th September 2024

Off to a great start with Family Building Society!

So much nicer to deal with well informed and engaging staff, looking to fully answer our queries. If Alice is an example of the quality of Family Building Society Staff, our decision to open an account for my wife and I and one for our granddaughter, age d five, is more than well founded. Reviewed on: 6th September 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 10th September 2024

Online transfer

Easily transferred a credit to another FBS account online. Security questions worked well. Reviewed on: 2nd September 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024

Providing Maturity Instruction

Was looking to provide a maturity instruction on a fix rate product. My questions were answered in full and I was able to secure the new product while on the call. Reviewed on: 2nd September 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024

Dylan was first class in his explanation to all my q...

Dylan was first class in his explanation to all my queries. He was both patient and knowledgeable. Feel greatly reassured and would highly recommend Family B/Society. Reviewed on: 2nd September 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us, specifically with Dylan! Response date: 4th September 2024

Excellent service

Excellent products and service. It would be good if once you have an account or number of accounts with FBS that when you open a new account it recognises and verifies your nominated bank account as if the application process does not verify your account despite it being verified before you have to go through a manual process which dealys matters and can be irritating. Reviewed on: 31st August 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024

E mail confirmation

Great response from person I spoke to. However would have liked e mail to confirm what we agreed. Reviewed on: 30th August 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us. We take all feedback on board, and will look into this. Response date: 4th September 2024

Windfall account.

I think the Windfall account is a very innovative account that others are sure to copy. Reviewed on: 24th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

First contact

First time contacting and no wait for customer service, on a Friday lunch time. Lisa was very courteous and patient. She answered my questions immediately. Reviewed on: 23rd August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically regarding Lisa! Response date: 4th September 2024

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Family Building Society: Savings reviews

303% increase in 5 star reviews

300% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (884)

Excellent service

Excellent customer service

Off to a great start with Family Building Society!

Online transfer

Providing Maturity Instruction

Dylan was first class in his explanation to all my q...

Excellent service

E mail confirmation

Windfall account.

First contact

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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