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Family Building Society: Savings reviews

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4.55
Based on 1,296 reviews, last reviewed 17th Apr 2026
14% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Would Recommend. Phoebe was very friendly and efficient. Reviewed on: 17th April 2026
Stephen D's avatar
Stephen D

Latest lowest rating:

1

Family BS - poor service for online access Family Building Society have historicallly provided good customer service. However I have recently needed to access my account onlline for the first t... Read more Reviewed on: 11th April 2026
CHRIS C's avatar
CHRIS C
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1296)

transition from the old to. new system..

5
i struggled with the transition from the old to new system, but Annika was brill in patiently talking me through it. she was really excellent. Reviewed on: 13th August 2025
Gordon D's avatar
Gordon D
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Transfer

5
My bank transfer was dealt with very efficiently Reviewed on: 13th August 2025
Carolyn J's avatar
Carolyn J
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Helpful advice on switching to a better rate/product.

5
Helpful advice on switching to a better rate/product. Reviewed on: 13th August 2025
James D's avatar
James D
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Great Customer Services

5
The interest rate is competitive, and the website is easy to navigate. I'm particularly impressed with Customer Services, I have today spoken with a lady from Customer Services and she was brilliant. She was tolerant, patient & informative and got the business sorted. Reviewed on: 13th August 2025
Jeremy M's avatar
Jeremy M
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Lovely staff very patient and helpful on the phone

5
Lovely staff very patient and helpful on the phone Reviewed on: 13th August 2025
Olivia's avatar
Olivia

Excellent customer service

5
I was having problems accessing my account and had a query regarding interest payments. Lisa Adams talked me through re-registering in a very patient manner, and was also able to answer my query regarding interest payments. Wholly satisfactory call! Reviewed on: 13th August 2025
Stan S's avatar
Stan S

Helpful service

5
Helpful service from Lisa Adams. She knew her job and was pleasant and courteous with me . Gave me the answers I needed Reviewed on: 12th August 2025
Helen A's avatar
Helen A

Georgia was really helpful and did an excellent job...

5
Georgia was really helpful and did an excellent job of resolving my enquiries. Thorough and friendly Reviewed on: 12th August 2025
David Evans's avatar
David Evans

The member of staff who helped me solve my problem

5
The member of staff who helped me solve my problem logging in and accessing my account was so helpful and painstaking with me. I am now up and running and will be fine the next time when I do it myself. Perhaps I could put it down to the awful heat which is numbing my brain. Reviewed on: 12th August 2025
Margaret G's avatar
Margaret G

Excellent customer service

4
Unable to access my savings account. Phoned customer service & was assisted. Reviewed on: 12th August 2025
Anne K's avatar
Anne K

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