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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1049 reviews)

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4.54

Based on 1,049 reviews, last reviewed 1st Sep 2025

46% increase in 5 star reviews

in the past 90 days

183% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Great service They provided great savings rates, easy to use app and friendly and efficient customer service when needing to contact them. Reviewed on: 1st September 2025

Latest lowest rating:

1

Terrible! Terrible! Can't log in to my account. Website is shockingly bad. Reviewed on: 1st September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1049)

Lock out Issue Resolved

Lisa Adams rang me back Promptly and sorted out my Locked out account quickly after security checks Reviewed on: 14th May 2025

As usual, excellent service.

As usual, excellent service. Highly recommended. Reviewed on: 14th May 2025

Helpful contact.

Very happy with the person who answered my questions in a most acceptable manner. Reviewed on: 13th May 2025

Didn’t take too long to answer the phone, I like the...

Didn’t take too long to answer the phone, I like the fact that you can take instructions over the phone, simple. And answered all of my questions .. thank you Reviewed on: 13th May 2025

Excellent service

Excellent service on the phone, I spoke with Aimee who was friendly and very helpful Reviewed on: 13th May 2025

SteveB Feedback - Got answered very promptly by a ni...

SteveB Feedback - Got answered very promptly by a nice and helpful member of the team Reviewed on: 13th May 2025

Just what I needed, thank you

The customer service agent was so friendly and patient and was willing to wait as long as it took for me to do what I needed! We succeeded with her help and everything is now sorted again. Reviewed on: 13th May 2025

Donnika provided Exemplary telephone service on firs...

Donnika provided Exemplary telephone service on first day of your new customer Verification system rapidly building rapport and manoeuvring the technicalities of the system while simultaneously advising on a savings matter. Outstanding! Reviewed on: 13th May 2025

As always, the customer service today was excellent.

As always, the customer service today was excellent. Katherine was very helpful and patiently went through everything I needed to solve the issue (mainly, how to access the new site!). My savings account has a very good (comparitive) interest rate but a major reason of staying with the Society is the customer service. The rsponse is always fast (o waiting) and I can trust on receiving a lovely welcome and all the assistance I require. Reviewed on: 12th May 2025

easy to get though on phone and very helpful advisor

easy to get though on phone and very helpful advisor Reviewed on: 9th May 2025

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