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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,345 reviews, last reviewed 29th May 2026
27% increase in 5 star reviews
in the past 90 days
14% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Very helpful and friendly staff. Very helpful and friendly staff. Competitive saving rates. Reviewed on: 29th May 2026
Peter D's avatar
Peter D

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026
Frustrated Customer's avatar
Frustrated Customer
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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

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Family Building Society Savings reviews (1345)

Setting up a new account

5
I was having trouble setting up a new account online so l popped into the branch. I was met by Alexis and Stephanie who took their time to set this up for me and answered all of my questions. Nothing beats face to face conversations regardless of how Al enabled our world becomes. I had a really nice experience. Thank you ladies. I promise to take you for a coffee when I win the next Windfall prize! :-) Reviewed on: 28th August 2025
Nosheen's avatar
Nosheen

Your consultants are very knowledgeable and really h...

5
Your consultants are very knowledgeable and really helpful Reviewed on: 28th August 2025
Gill's avatar
Gill

We treasure your custom, as you treasure your savings.

5
Lisa Adams who dealt with my two enquiries did so fully. A positive, cheery manner throughout. Fully customer orientated and a credit to your company. Reviewed on: 28th August 2025
john c's avatar
john c

Lisa Adams was friendly and professional

5
Lisa Adams was friendly and professional and answered quickly answered our query about savings account documentation which had been sent in error. She offered apologies and gave advice about setting up a new ISA. Reviewed on: 28th August 2025
alan j's avatar
alan j

Communications

5
All transactions online are excellent and easy to operate. Contact via telephone is a longer process as I had to wait at least 10 mins on two occasions and gave up on another. On the third occasion I managed to speak to Dylan who resolved the issue. Reviewed on: 27th August 2025
IDN's avatar
IDN

My operator was excellent and managed my issue effic...

5
My operator was excellent and managed my issue efficiently Reviewed on: 26th August 2025
no's avatar
no

Took awhile to answer the phone.

5
Took awhile to answer the phone. Hence, I asked for call back. Call back was quick. Reviewed on: 26th August 2025
Melina a's avatar
Melina a

Locked Out if Account

5
I had been locked out of the account and the customer service person was very patient and helped me at every stagem Reviewed on: 26th August 2025
Kathryn M's avatar
Kathryn M

Polite, prompt response, very helpful with my request

4
Polite, prompt response, very helpful with my request Reviewed on: 22nd August 2025
Sunita's avatar
Sunita
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Knowledgeable, friendly staff

5
A friendly service and was able to answer my question and was knowledgeable on my query Reviewed on: 22nd August 2025
Graham P's avatar
Graham P
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

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