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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1421 reviews)

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4.59

Based on 1,421 reviews, last reviewed 28th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1421)

Lisa Adams

Nice Work, Great Job, Great job. Reviewed on: 9th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Excellent sevice today.

Excellent sevice today. By your agent Kaycey. She answered all my questions and would very polite. Reviewed on: 7th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Kacey! Response date: 17th October 2025

Having trouble getting into our account.

We were having trouble getting into our account. Ellissa came on the phone and she was excellent and very patient as we were struggling. Cannot praise Ellissa enough. Thank you Ellissa. Reviewed on: 6th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Elissa! Response date: 17th October 2025

Huge thanks to Lisa for giving help and information...

Huge thanks to Lisa for giving help and information in a friendly and professional way. Reviewed on: 6th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Lisa! Response date: 17th October 2025

Needed to contact the building society for information.

Needed to contact the building society for information. Got through very quickly and was given the support I needed in good time and with clarity. Reviewed on: 6th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

One-Time Passcode

My only complaint is that occasionally the One-Time Passcode text does not come through to my Mobile phone in time and on those occasions I would like to be able to request an automated call to my Home phone. It would be useful to have that choice at the time of logging in. Reviewed on: 5th October 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 17th October 2025

Helpful Customer Service

I had to contact FBS by phone as the information I needed wasn't on the website. The call was answered quickly and Lisa answered my query immediately. She also took the time to guide me to the relevant page on the website to download the relevant form Reviewed on: 3rd October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Updating deails

Very helpful and professional and the operator sounding very friendly Reviewed on: 3rd October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

I made an error on purchasing an easy access isa I s...

I made an error on purchasing an easy access isa I spoke to kasey who was very knowledgable and helpful and assisted me on setting up the correct isa. Reviewed on: 2nd October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Kasey! Response date: 28th October 2025

Issues resolved

The customer adviser, Lisa Adams, was very friendly, helpful & efficient. All the issues were resolved. Reviewed on: 2nd October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 28th October 2025

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