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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1055 reviews)

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4.54

Based on 1,055 reviews, last reviewed 2nd Sep 2025

40% increase in 5 star reviews

in the past 90 days

183% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Very helpful and understanding Donnika was very helpful and understanding of the reason for my call, and she took immediate action to sort out the steps needed to get me back on my... Read more Reviewed on: 2nd September 2025

Latest lowest rating:

1

Terrible! Terrible! Can't log in to my account. Website is shockingly bad. Reviewed on: 1st September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1055)

Excellent service

Excellent service on the phone, I spoke with Aimee who was friendly and very helpful Reviewed on: 13th May 2025

SteveB Feedback - Got answered very promptly by a ni...

SteveB Feedback - Got answered very promptly by a nice and helpful member of the team Reviewed on: 13th May 2025

Just what I needed, thank you

The customer service agent was so friendly and patient and was willing to wait as long as it took for me to do what I needed! We succeeded with her help and everything is now sorted again. Reviewed on: 13th May 2025

Donnika provided Exemplary telephone service on firs...

Donnika provided Exemplary telephone service on first day of your new customer Verification system rapidly building rapport and manoeuvring the technicalities of the system while simultaneously advising on a savings matter. Outstanding! Reviewed on: 13th May 2025

As always, the customer service today was excellent.

As always, the customer service today was excellent. Katherine was very helpful and patiently went through everything I needed to solve the issue (mainly, how to access the new site!). My savings account has a very good (comparitive) interest rate but a major reason of staying with the Society is the customer service. The rsponse is always fast (o waiting) and I can trust on receiving a lovely welcome and all the assistance I require. Reviewed on: 12th May 2025

easy to get though on phone and very helpful advisor

easy to get though on phone and very helpful advisor Reviewed on: 9th May 2025

Easy quick response very helpful and efficient servi...

Easy quick response very helpful and efficient service very pleased with my experience thank you Reviewed on: 9th May 2025

Excellent Service

Very helpful and friendly ladies behind the counter. Answered all my questions on my 2 visits.Great to have no queue of course.Excellent service. Reviewed on: 8th May 2025

Extremely helpful customer service

I needed to track down my verification code for online banking, as it has not arrived in the post. Thomas White was extremely efficient and helpful in dealing with my issue and resolving the problem Reviewed on: 8th May 2025

Helpful staff who took the time to listen explain an...

Helpful staff who took the time to listen explain and answer questions Reviewed on: 8th May 2025

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