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Family Building Society: Savings reviews

Name: Savings
Rating: 4.45 (698 reviews)

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4.54

Based on 698 reviews, last reviewed 9th Apr 2025

64% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

A guardian angel.. I have just spent a long time on the phone getting assistance with opening procedure for an account. The lady in question is Catherine. She has been ... Read more Reviewed on: 9th April 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (698)

Review of the Family Building Society, Savings:

Great company

No Problems with this Building Socy Reviewed on: 24th October 2021

Reply from Family Building Society Thank you for your review, Leslie! We're glad to hear you had a great experience. Response date: 26th October 2021

Uploading is not simple!

I wanted to do the simple task of uploading a document as requested but logging into my account did not give me the option... why not? It would seem to be the obvious place to find the upload option. Reviewed on: 17th March 2025

Very helpful telephone support.

Very helpful telephone support. I had lost all registration and account details. No problem! Reviewed on: 14th March 2025

GC Review

Friendly efficient and helpful. The 10/10 will reduce if you insist on mmore wording Reviewed on: 12th March 2025

Anabel Lopez helpful and efficient.

Anabel Lopez sorted out a problem with my account very efficiently Reviewed on: 11th March 2025

Great Service

Great service done professionally with a caring friendly way. Reviewed on: 10th March 2025

Exceptional service

Great products, really easy to use on line service Plus very quick to talk to on the phone if required. Very family orientated Reviewed on: 7th March 2025

Very helpful and patient.

Very helpful and patient. It is such a bonus to be able to speak to a real person. Reviewed on: 4th March 2025

They solved my problem very professionally

They solved my problem very professionally Reviewed on: 3rd March 2025

Exceptional customer service!

The adviser that I spoke to was Katherine A. She was pleasant and knowledgeable. I needed assistance in transferring funds between accounts and she kindly took the time to wait on the phone with me while she talked me through what I needed to do. Although it took a while, Katherine remained patient throughout. It is difficult to find such helpful customer support these days - I am very impressed. Thank you! Reviewed on: 1st March 2025

Helpful staff. Good operation.

Helpful staff. Good online system. Strong product range. Reviewed on: 27th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

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