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Family Building Society: Savings reviews

Name: Savings
Rating: 4.43 (666 reviews)

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4.51

Based on 666 reviews, last reviewed 14th Feb 2025

24% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Quick response. No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (666)

Review of the Family Building Society, Savings:

savings account

Interest rate is not too bad and customer service ok Reviewed on: 13th August 2023

Reply from Family Building Society Thank you for taking the time to give us your feedback. Response date: 14th August 2023

To slow unless it suits them

Building society is way to slow to raise interest rates inline with the Bank of England, though matches the Bank of England when the rates are reduced. Bit stingy! Reviewed on: 16th November 2022

Reply from Family Building Society Thank you for your comments and I’m sorry for your dissatisfaction. Changes in the Bank of England Bank Rate are only one of the factors that we must consider. In view of our size, we are price-takers in both the mortgage and savings market, and we have to balance the demand from savers for higher rates, against our ability to earn higher rates from our borrowers. We will review our savings rates again shortly. Should you need any further help please don’t hesitate to contact us by emailing [email protected] or calling our Family Service Team on 03330 140144. Response date: 18th November 2022

A mixed experience

I am currently organising two savings accounts, one in my wife’s name and the other in my own. The first one was very straightforward, the second is proving very difficult. Reviewed on: 15th November 2022

Reply from Family Building Society Thanks for taking your time to leave a review Alaster. If you have any outstanding issues with opening your second account, pleae don't hestiate to contact us by emailing [email protected] or calling our Family Service Team on 03330 140144. Response date: 16th November 2022

Service

I spoke with a gentleman called Tom i am a new customer therefore lots of questions this was not a problem Tom answered all my questions in a way thats was easy to understand overall service from Tom was excellent Reviewed on: 15th November 2022

Reply from Family Building Society Thanks for taking the time to leave a review. It's really good to hear that Tom was able to help and explain everything so well. Response date: 16th November 2022

Great quick service

Opened a savings account. Easy to open friendly staff and great rates! Why bother going anywhere else? Reviewed on: 14th November 2022

Reply from Family Building Society We agree! Thank you for taking the time to leave a review. It's great to know you found our staff so friendly. Response date: 16th November 2022

Reassurance re paper documents.

I just needed to know that I would receive paperwork if I opened an account online.Tom Watson explained the system thoroughly. Reviewed on: 12th November 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We're really glad you had a good experience and Tom was able to help. Response date: 16th November 2022

Brilliant customer care

I set up an account and made a small error. I called and spoke with Tom who couldn’t have been more polite and helpful. Thank you Tom. You helped and put my mind to rest. You’re wonderful! Reviewed on: 11th November 2022

Reply from Family Building Society Many thanks for taking the time to leave such a glowing review. It's great to know Tom was able to help. Response date: 16th November 2022

Almost impossible to open an account! Old fashioned

almost impossible to open an account. Old fashioned and time consuming having to send ID backwards and forwards in the post even though they have checked the applicant and opened an account only to them 'not liking' the certified ID and asking for another! Unbelievable how this cant be uploaded on line! Its 2022 not 1902... Wasting customers time and getting them to jump through hoops and then writing letters saying youve got 5 days to re certify ID or we shut the account and youll have to start all over! Reviewed on: 10th November 2022

Reply from Family Building Society Thank you for your comments and I’m sorry to hear of your dissatisfaction. When opening an account online, we complete electronic identity checks. If these do not meet our requirements we then ask you send us original or certified copies of the documents we require. I am sorry for any inconvenience this caused you. These are not our rules and we have no leeway in identifying people for anti-money laundering checks. We have an obligation to carry out full customer verification before we can open an account. Should you need any further help please don’t hesitate to contact us by emailing [email protected] or calling our Family Service Team on 03330 140144 Response date: 16th November 2022

18mth internet fixed bond

Fantastic service from Tom , very clear and helpful, could not have completed process without him. Reviewed on: 10th November 2022

Reply from Family Building Society Thank you for the review. It's really good to hear Tom was able to help. Response date: 16th November 2022

Excellent service Tom.

Your Mr. Tom was a great help.He really put my mind at ease.Great man. Reviewed on: 9th November 2022

Reply from Family Building Society That's great to hear! Thanks for taking the time to leave a review. Response date: 16th November 2022

Good chat

Had a chat with one of your team explained things throughly was good. Reviewed on: 8th November 2022

Reply from Family Building Society That's great to hear - thank you for taking the time to leave a review. Response date: 16th November 2022

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