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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,345 reviews, last reviewed 29th May 2026
22% increase in 5 star reviews
in the past 90 days
14% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Very helpful and friendly staff. Very helpful and friendly staff. Competitive saving rates. Reviewed on: 29th May 2026
Peter D's avatar
Peter D

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026
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Frustrated Customer
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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1345)

Excellent service

5
Waited a little while to get through then selected a call back the member of staff was very helpful and sorted my issue quickly and efficiently made sure I did not need anymore assistance before ending call. Reviewed on: 15th August 2025
Kaz's avatar
Kaz

Very helpful, patient and friendly.

5
Very helpful snd patient with my online log in problems. Very friendly and sorted me out. Reviewed on: 14th August 2025
Christine M's avatar
Christine M

I spoke with Dannika this afternoon to become famili...

5
I spoke with Dannika this afternoon to become familiar with the new logging in process. She was completely excellent and walked me through the process and we updated it live online and now everything is working splendidly. Dannika is an excellent communicator and deserves a pay rise, more holiday and of course a promotion!! Well done. Reviewed on: 14th August 2025
Lina C's avatar
Lina C

Great customer service

5
William Scott was excellent at making things clear and arranging Bond transfer and ISA setup. He was very helpful and professional as well as patient when we struggled to find all the verification data required - well done William! Reviewed on: 14th August 2025
mike's avatar
mike

Friendly and efficient.

5
My telephone query was dealt with very efficiently and in a friendly but professional manner. Reviewed on: 14th August 2025
Jan G's avatar
Jan G

The lady I spoke to was fantastic.

5
The lady I spoke to was fantastic. She was happy, friendly and keen to help. I can’t ask for more. Reviewed on: 14th August 2025
Katie S's avatar
Katie S

Customer Service Support

5
Excellent customer support this morning to resolve my login issues! Reviewed on: 14th August 2025
Mike F's avatar
Mike F

I rang with a query about mortgage redemption and it...

5
I rang with a query about mortgage redemption and it was dealt with promptly, courteously and with humour. A good experience Reviewed on: 13th August 2025
John k's avatar
John k
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Customer service

5
I am very slow at dealing with technical matters (age 88) but your representative was extremely patient and helpful in resolving my difficulty in re-registering. Reviewed on: 13th August 2025
I H O's avatar
I H O
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

transition from the old to. new system..

5
i struggled with the transition from the old to new system, but Annika was brill in patiently talking me through it. she was really excellent. Reviewed on: 13th August 2025
Gordon D's avatar
Gordon D
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

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