Write a review

Newsletter

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1421 reviews)

View other Family Building Society products

4.59

Based on 1,421 reviews, last reviewed 28th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

Visit provider site Read all reviews Write a review

About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1421)

Nicole Philcox was very helpful today pleasant and p...

Nicole Philcox was very helpful today pleasant and patient Reviewed on: 19th September 2025

Happy customer

Long wait on phone but quick and efficient help once talking to Lisa Reviewed on: 18th September 2025

I had a problem gaining access to my on line accoun...

I had a problem gaining access to my on line account with family building society,I contacted the f b s and spoke to one your colleagues who was very helpful and suggested change of access to memorable word instead of using the phone Reviewed on: 18th September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Great customer service!

Great customer service! Short wait time. Professional and friendly staff. Reviewed on: 17th September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Very helpful customer service.

Very helpful customer service. Had to wait a tad too long on the phone. Reviewed on: 16th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Lovely service at The Family Building Society .

Lovely lady who understood what i needed right away ,and dealt with it in a professional but friendly way . She didnt hurry me in any way which at 79 i am a bit slow but not everyone is patient . I feel sorry not to have remembered her name but hopefully you can check and pass on my thanks to her Reviewed on: 16th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

ISA Transfer

Spoke to Lisa Adams and she delt with everything in very knowledgeable and pleasant way. Reviewed on: 15th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Poor customer service

I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025

Reply from Family Building Society Thank for you for taking the time to leave us your review. We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. We do offer a call-back service which is especially useful for times when we are busy so that customers don’t have to wait on the line. This facility retains your place in the queue which means that your call-back request is automatically sent to an agent who will make a call out to you, and you don’t have to wait on the phone for your call to be answered. If there’s anything else we can assist you with, please do not hesitate to contact us back. Response date: 16th September 2025

Lisa Adams gave excellent service

Lisa Adams gave excellent service and help on phone on 15Sep25 when i phoned to get account unlocked. Thank you Lisa Reviewed on: 15th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Handled the issue without any problems.

Handled the issue without any problems. Resolved the matter with advice on memorable word use. Reviewed on: 15th September 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Fixed Rate Savings
from M&S Bank - Marks and Spencer 4.08 from 2 reviews
Savings Account
from DF Capital 3.74 from 7 reviews
Regular Saver
from HSBC 3.52 from 27 reviews

Want to see more from Family Building Society?

Mortgages
from Family Building Society 4.73 from 715 reviews
Insurance
from Family Building Society 4.10 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub