Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1165 reviews)

View other Family Building Society products

4.55

Based on 1,165 reviews, last reviewed 27th Nov 2025

49% decrease in 5 star reviews

in the past 90 days

88% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Nicole, who dealt with my request to pass on my savi... Nicole, who dealt with my request to pass on my savings maturity instructions, was very efficient and pleasant. It was a much simpler process over th... Read more Reviewed on: 27th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1165)

Spoke with Lisa Adams who was very helpful.

Spoke with Lisa Adams when I needed to transfer funds, as always it was quick and easy to do. Lisa was very helpful, pleasant and professional. Note: Usually they answer the phone quickly, today not so and I eventually opted for a call back, which was ok, except it was then too late for the funds to credited to my bank a/c that day, which being a Thursday means they might not be there until Monday! Hopefully this will not lead to being overdrawn. So, please could there be more people to answer phones in future (It's not usually a problem) Reviewed on: 6th June 2025

I had a technical enquiry re log-in - all sorted qui...

I had a technical enquiry re log-in - all sorted quickly and efficiently. Very good service. Reviewed on: 5th June 2025

Easy access and helpful knowledgeable customer service

Easy access and helpful knowledgeable customer service Reviewed on: 5th June 2025

very help full and clear instructions was able to so...

very help full and clear instructions was able to solve problem quickly very easy to understand operator on the phone Reviewed on: 4th June 2025

General Enquiry

I requested a call back to obtain some information and help. I received the call back as stated and a very helpful member of the team called Aimee assisted me with my enquiry. Reviewed on: 4th June 2025

Outstanding, Patient Support from Dyllan Wright

From the moment I first got in touch, Dyllan Wright was outstanding. He was warm, courteous and patient, taking time to understand my situation and explain every option in plain English. Throughout the process he kept me updated, checked I was comfortable with each step, and made what could have been complicated feel straightforward. It’s clear he cares about customers and takes real pride in his work. Thanks to Dyllan, I feel fully informed and very confident in my decision. I wouldn’t hesitate to recommend Family Building Society after this experience. Reviewed on: 4th June 2025

Bond maturity decision

It took a little time to get through on the phone, however, Ellissa Agodi was excellent when I got an answer. She was very polite and clear and informed me of my options regarding my bond maturity. She then processed this quickly and answered any other queries I had. Reviewed on: 3rd June 2025

Impossible to negotiate the new lay out .

Impossible to negotiate the new lay out . Want to transfer money from instant @ccess ac to new instant acess . IMPOSSIBLE Reviewed on: 3rd June 2025

Long wait but good end result

The wait to be put through to an assistant was far too long. Unfortunately this is the way many businesses are going these days, but this does not make the situation acceptable. Once I got through to an assistant, the lady was very knowledgeable and helpful and was also well spoken. She resolved my query satisfactorily. Reviewed on: 3rd June 2025

Excellent customer service.

Rang today with a couple of issues. Dealt with quickly and efficiently Reviewed on: 3rd June 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Revolut 4.94 from 62 reviews
Savings
from Chase Bank 4.94 from 20323 reviews
Regular Saver
from HSBC 4.42 from 25 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.91 from 591 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub