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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1421 reviews)

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4.59

Based on 1,421 reviews, last reviewed 28th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1421)

Logging-in problems.

My problem with logging in was dealt with promptly, patiently and efficiently. An acceptable wait for an answer. Reviewed on: 26th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

It's like an old-fashioned 'museum of money'

I have had an inward ISA transfer rejected because Family Building Society can only receive payments by cheque, and not electronically. In 2025 it seems extraordinary that a financial institution can't accept electronic payments. Reviewed on: 25th September 2025

Reply from Family Building Society Dear Mark, Thank you for taking the time to share your feedback, we are continuously working on improving our systems and procedures. Kind regards, Family Building Society Response date: 15th October 2025

FBS-induced login problems..

After years of problem fee login, the May 25 change to online login procedures was very problematic - unclear instructions and unclear actions required and all efforts leading repeatedly to "account blocked - call this number" . That number proved to be a matter of infinite waiting - despite messages of "you are first in the queue" and finally in frustration I wrote to the FBS to complain. That finally resulted in a call from Lisa Adams, who was helpful, patient, friendly and positive, solving the problem and restoring my faith in the FBS. Thanks, Lisa! Reviewed on: 25th September 2025

Reply from Family Building Society Thank you for your feedback regarding our service. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 23rd October 2025

hopefully no problems in the future

unable to log in to the online service ,the problem arose when needing a "one time" number to ensure security .with a time delay to my mobile the number was in valid and when i opted to have the number sent to my landline the number was dictated at such a speed i was unable to take note of it .having to contact the office for help rendered the account far from on line !!! thankfully Lisa was able to help me today ,she rang me for which i was most grateful ,since reaching them by phone was proving impossible . Reviewed on: 24th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Excellent service and my problem was solved promptly...

Excellent service and my problem was solved promptly by a phone back which explained everything I had to do while still on the call and so my problem was solved instantly Reviewed on: 23rd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Excellent customer service

Great customer service - friendly, efficient Reviewed on: 23rd September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Great service

Lisa was great Lisa was fab, lovely customer service Reviewed on: 23rd September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Withdrawal Issue

Lisa was able to resolve my issue quickly and efficiently. Reviewed on: 22nd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Excellent customer service

Excellent customer service on the phone or by email. As Always. Reviewed on: 22nd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025

Telephone support was very good - once I got throug...

Telephone support was very good - once I got through but the wait to get through was too long Reviewed on: 22nd September 2025

Reply from Family Building Society Thank you for your positive feedback regarding our service. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. Response date: 28th October 2025

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Family Building Society: Savings reviews

29% decrease in 5 star reviews

40% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1421)

Logging-in problems.

It's like an old-fashioned 'museum of money'

FBS-induced login problems..

hopefully no problems in the future

Excellent service and my problem was solved promptly...

Excellent customer service

Great service

Withdrawal Issue

Excellent customer service

Telephone support was very good - once I got throug...

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

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