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Family Building Society: Savings reviews

View other Family Building Society products
4.56
Based on 1,383 reviews, last reviewed 30th Jul 2026
13% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Roger was very helpful Roger was very helpful on the phone in setting up a new account and explaining everything clearly, helpfully and patiently. Well done Roger! Reviewed on: 30th July 2026
Sheila B's avatar
Sheila B

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026
Rodger T's avatar
Rodger T
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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1385)

Katherine answered all my questions regarding my fix...

5
Katherine answered all my questions regarding my fixed bond maturity options. Reviewed on: 5th September 2025
Bharat 's avatar
Bharat
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Katherine! Response date: 23rd October 2025
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Family Building Society

This is how customer service should be

5
I spoke to Dylan D'Cruz today to check on my account interest and he was a great example of how good customer service can be. As a retired Regional Manager of a national building society my self I was very impressed Reviewed on: 5th September 2025
Oliver C's avatar
Oliver C
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Dylan! Response date: 29th October 2025
The Family Building Society Logo
Family Building Society

The call centre staff was very understanding of my d...

5
The call centre staff was very understanding of my deafness Reviewed on: 4th September 2025
Richard B's avatar
Richard B
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025
The Family Building Society Logo
Family Building Society

Excellent and professional service

5
Excellent and professional service throughout Reviewed on: 4th September 2025
Artur M's avatar
Artur M
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025
The Family Building Society Logo
Family Building Society

Lisa Adams was fantastic today in customer services.

4
Lisa Adams was fantastic today in customer services. I was in total overwhelm as things had gone wrong with funding for buying a house and time was of the essence. She empathised and phoned me back as promised and resolved an issue for me. She was so kind and allowed me time to respond without going on about waiting times. Reviewed on: 3rd September 2025
Janette H's avatar
Janette H
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 29th October 2025
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Family Building Society

Trouble with new log in - great help from Dylan and Tom

5
trouble with new log in system. Dylan and Tom helped and the result is I have successfully logged in. Reviewed on: 3rd September 2025
Alison 's avatar
Alison
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025
The Family Building Society Logo
Family Building Society

Such helpful and friendly staff.

5
A delight to speak to some real people who are so helpful and patient. In particular I should like to thank Stephanie McGrath who has the patience of a saint. She was particularly helpful and understanding when I was struggling with passwords etc. She is a fantastic ambassador for the Family Building Society! Reviewed on: 3rd September 2025
SAH's avatar
SAH
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Steph! Response date: 29th October 2025
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Family Building Society

I needed help concerning my maturing ISA.

5
I needed help concerning my maturing ISA. I spoke to Lisa Adams, Customer Service Representative and she was so helpful and explained my choices clearly. It was nice to be able to speak to someone and have my questions answered straightaway. Reviewed on: 3rd September 2025
Susan B's avatar
Susan B
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 29th October 2025
The Family Building Society Logo
Family Building Society

Good, straightforward customer service via phone

5
Phone call was answered in a reasonable time; no lengthy menus; the associate, Dylan, was very efficient and solved my issue quickly. Reviewed on: 3rd September 2025
Anna M's avatar
Anna M

Very helpful customer telephone support

5
Very helpful customer telephone support Reviewed on: 3rd September 2025
Albert G's avatar
Albert G

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