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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,165 reviews, last reviewed 27th Nov 2025
49% decrease in 5 star reviews
in the past 90 days
88% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Nicole, who dealt with my request to pass on my savi... Nicole, who dealt with my request to pass on my savings maturity instructions, was very efficient and pleasant. It was a much simpler process over th... Read more Reviewed on: 27th November 2025
Mary D's avatar
Mary D

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025
Brighton B's avatar
Brighton B
Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1165)

Situation Saver

5
A problem accessing my account, Ellissa was brilliant in resolving my dilemma. very calm, patent and understanding, all now back to normal. A big thankyou Ellissa. Reviewed on: 2nd June 2025
Michael 's avatar
Michael

Thank you Ellissa Agodi!

4
Thank you Ellissa Agodi for all your courtesy, help and explanations this morning. I was beginning to despair of ever getting through on the phone as I tried three times and had to give up after 20 minutes each time until I finally got out though to Ellissa, who was brilliant at helping me out! Reviewed on: 2nd June 2025
Christopher W's avatar
Christopher W

Online servicing was locked and needed to be re acti...

5
Online servicing was locked and needed to be re activated. Reviewed on: 2nd June 2025
VictoriaAfawcett 's avatar
VictoriaAfawcett

excellent customer service

5
Spoke with a very knowledgable and patient lady who helped me reset my access to my account - she was very understanding and didn't rush me through the procedure at all. Reviewed on: 2nd June 2025
Gary K's avatar
Gary K

Ellissa Agouti deserves a medal.

5
Ellissa Agouti deserves a medal. She was helping me sign into my account which took over an hour and she was the most patient person I have ever encountered. She was unfazed, uncritical of any mistakes I made. Informed. No problem was too great she didn't complain or get exasperated but continued through to the end. She desderves the hightest praise. Reviewed on: 2nd June 2025
Diana D's avatar
Diana D

Was cut of during our call but Geniveve called me b...

5
Was cut of during our call but Geniveve called me back Reviewed on: 2nd June 2025
Christine J's avatar
Christine J

Bank web site unable to recognise a well known high...

2
Bank web site unable to recognise a well known high street building society as nominated bank so unable to proceed. On phone helpful but no one on phone or by email could identify what the problem was. Have used same BSoc as nom account so all rather bizarre and did suggest that even if resolved by work around there could be problems in future. Reviewed on: 2nd June 2025
No's avatar
No

Verification Code

5
I phoned for my verification code and Donika was very helpful and provided all the details I required. Reviewed on: 30th May 2025
Alan J Wood's avatar
Alan J Wood

Good service

5
I spoke with Lisa Adams and she dealt with my problem efficiently Reviewed on: 30th May 2025
PATRICIA J's avatar
PATRICIA J

Always had a good experience.

5
Always had a good experience. Lisa was also very helpful in carrying out my wishes by telephone.prompt and efficient Reviewed on: 30th May 2025
Ray G's avatar
Ray G

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