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Family Building Society: Savings reviews

View other Family Building Society products
4.57
Based on 1,383 reviews, last reviewed 30th Jul 2026
13% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Roger was very helpful Roger was very helpful on the phone in setting up a new account and explaining everything clearly, helpfully and patiently. Well done Roger! Reviewed on: 30th July 2026
Sheila B's avatar
Sheila B

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026
Rodger T's avatar
Rodger T
Visit provider site Read all reviews Write a review

About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

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Family Building Society Savings reviews (1384)

Your consultants are very knowledgeable and really h...

5
Your consultants are very knowledgeable and really helpful Reviewed on: 28th August 2025
Gill's avatar
Gill

We treasure your custom, as you treasure your savings.

5
Lisa Adams who dealt with my two enquiries did so fully. A positive, cheery manner throughout. Fully customer orientated and a credit to your company. Reviewed on: 28th August 2025
john c's avatar
john c

Lisa Adams was friendly and professional

5
Lisa Adams was friendly and professional and answered quickly answered our query about savings account documentation which had been sent in error. She offered apologies and gave advice about setting up a new ISA. Reviewed on: 28th August 2025
alan j's avatar
alan j

Communications

5
All transactions online are excellent and easy to operate. Contact via telephone is a longer process as I had to wait at least 10 mins on two occasions and gave up on another. On the third occasion I managed to speak to Dylan who resolved the issue. Reviewed on: 27th August 2025
IDN's avatar
IDN

My operator was excellent and managed my issue effic...

5
My operator was excellent and managed my issue efficiently Reviewed on: 26th August 2025
no's avatar
no

Took awhile to answer the phone.

5
Took awhile to answer the phone. Hence, I asked for call back. Call back was quick. Reviewed on: 26th August 2025
Melina a's avatar
Melina a

Locked Out if Account

5
I had been locked out of the account and the customer service person was very patient and helped me at every stagem Reviewed on: 26th August 2025
Kathryn M's avatar
Kathryn M

Polite, prompt response, very helpful with my request

4
Polite, prompt response, very helpful with my request Reviewed on: 22nd August 2025
Sunita's avatar
Sunita
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Knowledgeable, friendly staff

5
A friendly service and was able to answer my question and was knowledgeable on my query Reviewed on: 22nd August 2025
Graham P's avatar
Graham P
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Excellent service

5
The online service was easy to use & when I’ve needed to speak to a person they were very helpful Reviewed on: 22nd August 2025
Carole W's avatar
Carole W
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

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