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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1421 reviews)

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4.59

Based on 1,421 reviews, last reviewed 28th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1421)

The staff were well informed and very helpful.

The staff were well informed and very helpful. It didn’t take long to process our applications. Reviewed on: 15th September 2025

the problem I had was sorted by Lisa quickly very go...

the problem I had was sorted by Lisa quickly very good she is. My problem is that I rang at 9am and still got the message about a high volume of calls really plus it still took 7 minuets to answer my call Reviewed on: 15th September 2025

Human contact

I had problems login into my accounts due to the new system and called the Society. They were very helpful and talked me through the procedure needed. Reviewed on: 14th September 2025

Job well done

Rosie Keysell was very helpful in assisting. Reviewed on: 12th September 2025

Account access.

Very patient adviser helping to access my account, did not complete this issue but that was down to me. Reviewed on: 11th September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th September 2025

Excellent Service.

I spoke to Gillian Collard - Customer Service Representative earlier today to discuss my account and was very pleased with the service received to resolve the issue with my account. Reviewed on: 10th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with Gill! Response date: 11th September 2025

Friendly and very helpful.

Friendly and very helpful. Will recommend to a friend Reviewed on: 10th September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th September 2025

I could not access my savings account online.

I could not access my savings account online. The system was changed for two authentication in May 2025 and I was not notified or sent a letter to explain this. Reviewed on: 10th September 2025

Reply from Family Building Society Thank you for your feedback regarding our service. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 29th October 2025

online support

clear and helpful, with patience Reviewed on: 10th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Steph has been very helpful today, and in the past,...

Steph has been very helpful today, and in the past, however other members of staff we have dealt with havent been very nice at all. We've been given conflicting information on numerous occasions which is really upsetting Reviewed on: 10th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with Steph! Response date: 11th September 2025

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