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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,345 reviews, last reviewed 29th May 2026
22% increase in 5 star reviews
in the past 90 days
14% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Very helpful and friendly staff. Very helpful and friendly staff. Competitive saving rates. Reviewed on: 29th May 2026
Peter D's avatar
Peter D

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026
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Frustrated Customer
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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1345)

Transfer

5
My bank transfer was dealt with very efficiently Reviewed on: 13th August 2025
Carolyn J's avatar
Carolyn J
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Helpful advice on switching to a better rate/product.

5
Helpful advice on switching to a better rate/product. Reviewed on: 13th August 2025
James D's avatar
James D
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Great Customer Services

5
The interest rate is competitive, and the website is easy to navigate. I'm particularly impressed with Customer Services, I have today spoken with a lady from Customer Services and she was brilliant. She was tolerant, patient & informative and got the business sorted. Reviewed on: 13th August 2025
Jeremy M's avatar
Jeremy M
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Lovely staff very patient and helpful on the phone

5
Lovely staff very patient and helpful on the phone Reviewed on: 13th August 2025
Olivia's avatar
Olivia

Excellent customer service

5
I was having problems accessing my account and had a query regarding interest payments. Lisa Adams talked me through re-registering in a very patient manner, and was also able to answer my query regarding interest payments. Wholly satisfactory call! Reviewed on: 13th August 2025
Stan S's avatar
Stan S

Helpful service

5
Helpful service from Lisa Adams. She knew her job and was pleasant and courteous with me . Gave me the answers I needed Reviewed on: 12th August 2025
Helen A's avatar
Helen A

Georgia was really helpful and did an excellent job...

5
Georgia was really helpful and did an excellent job of resolving my enquiries. Thorough and friendly Reviewed on: 12th August 2025
David Evans's avatar
David Evans

The member of staff who helped me solve my problem

5
The member of staff who helped me solve my problem logging in and accessing my account was so helpful and painstaking with me. I am now up and running and will be fine the next time when I do it myself. Perhaps I could put it down to the awful heat which is numbing my brain. Reviewed on: 12th August 2025
Margaret G's avatar
Margaret G

Excellent customer service

4
Unable to access my savings account. Phoned customer service & was assisted. Reviewed on: 12th August 2025
Anne K's avatar
Anne K

I had trouble entering the website .

5
I had trouble entering the website to have access to my accounts but I was helped by a very patient and charming lady. Reviewed on: 12th August 2025
Christian A's avatar
Christian A

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