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Family Building Society: Savings reviews

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4.54
Based on 1,089 reviews, last reviewed 17th Sep 2025
20% increase in 5 star reviews
in the past 90 days
88% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Great customer service! Great customer service! Short wait time. Professional and friendly staff. Reviewed on: 17th September 2025
Lenka S's avatar
Lenka S

Latest lowest rating:

2

Poor customer service I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025
Margaret P's avatar
Margaret P
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1089)

quick service

4
they're very good at sorting thing out on the phone, very quick and friendly service Reviewed on: 1st May 2025
MICHELLE A's avatar
MICHELLE A
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Easy and quick account-opening arrangements

5
The member of staff was most helpful, patient and efficient. The bond and ISA opening arrangements were quick and simple. Reviewed on: 30th April 2025
James R's avatar
James R
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Georgia understood my problem and rectified it promp...

5
Georgia understood my problem and rectified it promptly. I had inadvertently transferred money online to my mortgage account when it should have gone to my savings account. Georgia corrected this error for me. Reviewed on: 30th April 2025
David's avatar
David
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

easy to speak to a person , she listened and the iss...

5
easy to speak to a person , she listened and the issue was resolved Reviewed on: 30th April 2025
liz's avatar
liz
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Happy Saver

5
It was all good; I reinvested my bond for another year Reviewed on: 29th April 2025
Francesca 's avatar
Francesca
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Savings enquiry

5
Your Savings dept assistant Georgia was most helpful regarding my switching of Natice Saver and maturing Tracker accounts. I much appreciated her patient efforts to clarify the available options. Anon. saver. Reviewed on: 28th April 2025
Anon saver's avatar
Anon saver
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

conformation

5
I needed conformation regarding my isas , which was answered by a very efficient lady ( whose name I forgot) . Call was answered within a couple of minutes. Reviewed on: 28th April 2025
KEN's avatar
KEN
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

I was dealt with by Katherine Ambrose.

5
I was dealt with by Katherine Ambrose. She handled my request in a friendly, helpful and professional manner. In my experience it was way beyond that which I have come to expect in this era. Reviewed on: 27th April 2025
Peter C's avatar
Peter C
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

1st Class Service

5
During my recent telephone call I received all of the information that I needed to help me proceed. The advisor (Catherine Croucher) provided a very friendly, efficient service & was easy to deal with. Apart from above, Catherine went 'above & beyond' when early on in the tel call - the line was cut off (probably my mob). When she tried to call back & couldn't get through - she made a second attempt to call my alternative landline number (which must have been on record) & finally managed to re-connect with me. This was outstanding service & much appreciated. Reviewed on: 26th April 2025
James M's avatar
James M
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Continuous excellent service

5
I spoke to a customer service representative called Gillian Collard who facilitated my request very swiftly & politely.. Very happy customer Reviewed on: 25th April 2025
Neil W's avatar
Neil W
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

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