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Family Building Society: Savings reviews

View other Family Building Society products
4.59
Based on 1,421 reviews, last reviewed 28th Sep 2026
29% decrease in 5 star reviews
in the past 90 days
40% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
10%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026
M S's avatar
M S

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026
Rodger T's avatar
Rodger T
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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

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Family Building Society Savings reviews (1421)

Wait time on telephone for call to be answered was 2...

2
Wait time on telephone for call to be answered was 24 minutes which was too long. However the assistance then provided by the operator was excellent. Reviewed on: 10th September 2025
Linda J's avatar
Linda J
Reply from Family Building Society Thank you for taking the time to leave this review. We're pleased to hear you the assistance provided by our agent was excellent. We're sorry for the time time it took to answer your call. Our phone lines have been exceptionally busy over the last few days. Please rest assured we are doing everything we can to reduce call wait times. Kind regards Family Building Society Response date: 11th September 2025
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Family Building Society

Excellent (and very patient!) Customer Services

5
I had to speak to Customer Services to help reset my password after being locked out of my account. Lisa Adams was endlessly patient in helping me to get things up and running again. I really appreciate all the help! Reviewed on: 9th September 2025
SJK's avatar
SJK
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Great customer service

5
It's very easy to deal with Family Building Society. Communication is always clear and regular , and whenever I've had a query , it has always been dealt with effectively by helpful and knowledgeable staff Reviewed on: 9th September 2025
Leanne's avatar
Leanne
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

was locked out of internet banking but sorted in two...

5
was locked out of internet banking but sorted in two minutes and wished happy birthday as well!! Reviewed on: 8th September 2025
John e's avatar
John e
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

On line service

3
I tried to log into online services & it would not allow me to access just kept rejecting - it was apparently not working but there was no note advising. Obviously there was a long wait following morning to speak to someone - however although I rated the experience as 3 the actual person I spoke to although not in the team but covering during to vol of calls initially advised that I would need to be then put through to another team to withdraw funds which had over 30 in the queue on top of the 45 min wait at 9 opening time pro-actively checked & took my instructions over the telephone - o would score her 5 tip marks for initiative & customer service Reviewed on: 8th September 2025
SJ's avatar
SJ
Reply from Family Building Society Thank you for taking the time to leave a review. We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. We are pleased to hear you found our agent was proactive. Kind regards Family Building Society Response date: 11th September 2025
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Family Building Society

Aimee was kind, professional, and informative.

5
Aimee was kind, professional, and informative. Promptly answered all my questions and provided all that I needed. Reviewed on: 8th September 2025
Robert S's avatar
Robert S
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Aimee! Response date: 23rd October 2025
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Family Building Society

Website LOCKED ME OUT recently.

3
Website LOCKED ME OUT recently. (Lodged complaint)...Today, LOGIN DOWN! Reviewed on: 8th September 2025
Peter B's avatar
Peter B
Reply from Family Building Society Thank you for your comments. Your complaint is currently being investigated and we will respond in due course. Kind regards Family Building Society Response date: 11th September 2025
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Family Building Society

Katherine answered all my questions regarding my fix...

5
Katherine answered all my questions regarding my fixed bond maturity options. Reviewed on: 5th September 2025
Bharat 's avatar
Bharat
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Katherine! Response date: 23rd October 2025
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Family Building Society

This is how customer service should be

5
I spoke to Dylan D'Cruz today to check on my account interest and he was a great example of how good customer service can be. As a retired Regional Manager of a national building society my self I was very impressed Reviewed on: 5th September 2025
Oliver C's avatar
Oliver C
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Dylan! Response date: 29th October 2025
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Family Building Society

The call centre staff was very understanding of my d...

5
The call centre staff was very understanding of my deafness Reviewed on: 4th September 2025
Richard B's avatar
Richard B
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025
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Family Building Society

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