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Review of the Family Building Society, Savings:

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On line service

I tried to log into online services & it would not allow me to access just kept rejecting - it was apparently not working but there was no note advising. Obviously there was a long wait following morning to speak to someone - however although I rated the experience as 3 the actual person I spoke to although not in the team but covering during to vol of calls initially advised that I would need to be then put through to another team to withdraw funds which had over 30 in the queue on top of the 45 min wait at 9 opening time pro-actively checked & took my instructions over the telephone - o would score her 5 tip marks for initiative & customer service Reviewed on: 8th September 2025

Reply from Family Building Society Thank you for taking the time to leave a review. We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. We are pleased to hear you found our agent was proactive. Kind regards Family Building Society Response date: 11th September 2025

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