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Nigel B

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Review of the Family Building Society, Savings:

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I could not access my savings account online.

I could not access my savings account online. The system was changed for two authentication in May 2025 and I was not notified or sent a letter to explain this. Reviewed on: 10th September 2025

Reply from Family Building Society Thank you for your feedback regarding our service. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 29th October 2025

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