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Family Building Society: Savings reviews

Name: Savings
Rating: 4.47 (734 reviews)

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4.58

Based on 734 reviews, last reviewed 28th Apr 2025

130% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Savings enquiry Your Savings dept assistant Georgia was most helpful regarding my switching of Natice Saver and maturing Tracker accounts. I much appreciated her p... Read more Reviewed on: 28th April 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (734)

Review of the Family Building Society, Savings:

i have found the envelopes to be very close to open...

i have found the envelopes to be very close to open when arrived very poor adhesion Reviewed on: 28th January 2025

Reply from Family Building Society Thank you for leaving us this review, we take all feedback on board! Response date: 1st April 2025

efficient and clear online service

efficient and clear online service Reviewed on: 15th April 2025

Efficient and prompt elephone service

My telephone enquiry was dealt with in a most efficient manner by Ms Gillian Collard; all my queries dealt with most promptly and effectively, information was provided in a very clear manner, and resulting actions implemented straight away. Reviewed on: 15th April 2025

I had accidentally entered wrong login password and...

I had accidentally entered wrong login password and the service to reset it was excellent. Very happy with my experience. Reviewed on: 14th April 2025

Excellent service via my call.

Excellent service via my call. Absolutely on the ball Reviewed on: 14th April 2025

A fair interest rate

A fair interest rate compared to many other Building Societies. Reviewed on: 10th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you find our rates are fair. Response date: 11th April 2025

Excellent range of savings products.

Excellent range of savings products. Society represents the best kept secret in the savings market. Reviewed on: 10th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

A guardian angel..

I have just spent a long time on the phone getting assistance with opening procedure for an account. The lady in question is Catherine. She has been absolutely brilliant, showing enormous patience with a 93 year old struggling with the IT world. A superb experience with someone who epitomises good customer service. I cannot speak too highly of her. She is a credit to Family bs. Reviewed on: 9th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

Helpful customer services

I needed more information about opening an ISA account and transferring in previous years ISA savings from another Building Society. It was wonderful to get through quickly to speak to a human being. Kieran Smith from Customer Services was very helpful. He talked me through the process so I could open the account on line while he sent the form for me to request the transfer in. Reviewed on: 8th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

Happy branch to visit

Epsom counter service is without doubt best I have ever had. Alixis Osborne is to be commended for her polite, knowledgeable & professional customer service. We have been into Epsom branch twice now and have received a hello and cheerful welcome on both occasions. So very rare these days, long may it continue. Reviewed on: 8th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Allowing access to account

Excellent service in phone call with Lisa Adams Reviewed on: 8th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

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Family Building Society: Savings reviews

130% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (734)

i have found the envelopes to be very close to open...

efficient and clear online service

Efficient and prompt elephone service

I had accidentally entered wrong login password and...

Excellent service via my call.

A fair interest rate

Excellent range of savings products.

A guardian angel..

Helpful customer services

Happy branch to visit

Allowing access to account

Do you have a different Family Building Society product?

There's still more to see!

Join Smart Money People

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