Write a review

Family Building Society: Savings reviews

Name: Savings
Rating: 4.43 (665 reviews)

View other Family Building Society products

4.49

Based on 665 reviews, last reviewed 11th Feb 2025

22% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Call was answered promptly and sound advice provided Call was answered promptly and sound advice provided Reviewed on: 11th February 2025

Latest lowest rating:

1

A very dishonest society I purchased the windfall bond from Family Building Society as I liked the chance of winning a cash prize, what Family Building Society never told thei... Read more Reviewed on: 8th February 2025

Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (665)

Review of the Family Building Society, Savings:

Very friendly and professional whilst talki...

Luke was very friendly and professional whilst talking us through the steps of transferring funds into a Family Building Society bond. We have also spoken to some of his colleagues who have been equally friendly and helpful. It's so refreshing to have calls answered promptly and efficiently. Reviewed on: 3rd February 2025

I am delighted by the fantastic service

I contacted by phone Family BS on thursday and Friday 21st and 22nd November 2024. Both ladies whom dealt with my calls were fantastic, I am pleased to say that the nature of my 2 calls were dealt with in the most polite and professional manner I was in fact so impressed that after my bond matured I re invested again into a new savings account with the Family BS. Keep up the fantastic service that the telephone operators provide I am really pleased with their way of dealing with queries. A brilliant experience which in this day and age is most refreshing. Neil Iliffe Reviewed on: 23rd November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 26th November 2024

Instructions confirmation lacking

Telephone staff are polite, helpful and clear. My one criticism is: having used the phone-in system to give my ISA reinvestment instructions, I did not receive any confirmation by email or post. This was worrying and I had to phone again on the day of maturity to check that my instructions were going to be carried out. A simple email would have been sufficient. Reviewed on: 21st November 2024

Reply from Family Building Society Hi Thank you for your comments and I am sorry that you were worried about not receiving confirmation of your ISA maturity instructions. Unless specifically requested, we don’t confirm instructions upon receipt, as we send out a new opening certificate as confirmation once the ISA has matured & been reinvested. However we appreciate your feedback, and your comments have been passed to the relevant department for their consideration. I am pleased to hear that you found our staff polite and helpful. Thank you for saving with us. Kind regards Response date: 21st November 2024

Excellent customer service from Catherine

Catherine went above and beyond to help with our query. Nothing was too much trouble. She was very patient and understanding. Reviewed on: 20th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Lisa was extremely helpful and friendly! Response date: 21st November 2024

My experience

Lisa was excellent, very helpful, professional, friendly + personable. Reviewed on: 18th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Lisa was extremely helpful and friendly! Response date: 19th November 2024

professioinal friendly informative efficient service...

professioinal friendly informative efficient service all queries answered Reviewed on: 18th November 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's so good to hear that your experience with us was friendly and efficient! Response date: 19th November 2024

Very efficient, friendly, answered my question

Very efficient, friendly, answered my question Reviewed on: 15th November 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's so good to hear that your experience with us was efficient! Response date: 19th November 2024

The lady I spoke to was exstremly helpful

The lady I spoke to was exstremly helpful Reviewed on: 13th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us extremely helpful! Response date: 15th November 2024

I found the NCBS/Family B S many years ago

I found NCBS many years ago before it began Family Building Society. I have had various saving accounts with them on a continuous basis because their accounts were either as good or even better than the most competitive of building societies. In addition the quality of their staff was always excellent in knowledge and helpfulness. Reviewed on: 11th November 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear of your positive experience with us! Response date: 15th November 2024

Consistently great service and interest rates.

Consistently great service and interest rates. Reviewed on: 11th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 15th November 2024

We found the website easy to use and the telephone

We found the website easy to use and the telephone customer service very friendly and helpful Reviewed on: 11th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from The Cumberland 5.00 from 16 reviews
Junior Instant Access Savings
from Earl Shilton Building Society 0.00 from 0 reviews
Easy Access Savings Account
from Paragon Bank 3.67 from 5 reviews

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub