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Family Building Society: Savings reviews

Name: Savings
Rating: 4.44 (668 reviews)

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4.51

Based on 668 reviews, last reviewed 24th Feb 2025

31% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

The lady I spoke to today was helpful and my questio... The lady I spoke to today was helpful and my questions were answered efficiently. Reviewed on: 24th February 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (668)

Review of the Family Building Society, Savings:

So happy to be a part of this society

So efficient and professional. Always a pleasure to talk to them on the phone. Always pleasant and friendly - thank you. Reviewed on: 17th May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Peter. We are so pleased to hear that you are happy to be a part of this society. Response date: 18th May 2022

Good old fashioned service

How refreshing it was to start saving with a proper Building Society, with good old fashioned service, attention to detail and a clear web-site backed up by appropriate paperwork. No complaints, thank you Reviewed on: 3rd July 2020

Savings review

Your telephone information on call waiting lists is excellent. It's most heartening to know that I am moving 'up the line'. You are generous with a Reviewed on: 3rd July 2020

6 weeks of wasting my time

I opened a Junior Saver account for my son. It took 4 weeks to open and a further 2 weeks of constant phone calls when we could not register for online access. Until one day I finally got a knowledgeable tele-agent who advised me this account does not come with internet access. We live in Edinburgh. The branch is in Surrey. At what point did they think I would need to know this? I had to close the account and look elsewhere. Reviewed on: 2nd July 2020

Reply from Family Building Society We are sorry to hear your comments. Please could you give us your details by emailing [email protected] so that we can contact you to investigate further. Response date: 22nd July 2020

VeryGood

I have found the whole procedure very straightforward and the website is particularly user-friendly. Reviewed on: 2nd July 2020

Easy to deal with, clear info

On maturity of my Bond I was offered a very competitive rate to renew it. This rate was offered before maturity and honoured 3 weeks later when the product matured. Thank you very much. They are happy to deal with customers by post and phone - brilliant for those who do not want to deal with things on line and who do not have computers and printers Reviewed on: 28th June 2020

Good interest rates in current market

I opened a Market Tracker Saver and was confused about when I could pay any money into it. I am pretty sure that at the end of the account-opening process a note came up saying you would contact me to let me know. After some days and nothing arriving, I logged on to find my account was inactive. So I messaged FBS and they got back to me very quickly indeed and told me how I could pay in. And within a day or two I received the savings certificate. So, on the one hand, a confusing note but on the other, excellent customer service. Reviewed on: 27th June 2020

Unrivalled

offering the best interest rate around I was happy I accidentally came across them last year, the process of re-investing again was quick and easy but I think it could have been done easier online than using the postal system Reviewed on: 24th June 2020

Market Tracker Saver

Very good idea, gives an excellent rate of interest. Reviewed on: 21st June 2020

Keeping it in the Family

Super friendly and incredibly customer focused Family are really different to the rest of the market Reviewed on: 20th June 2020

Lovely people to deal with

Took out I.S.A.’s last year and have been so impressed with the society’s efficient and courteous service, that have transferred other Savings to F.B.S this year. Staff are so helpful and treat you as a valued client, rather than a number. Well done to you all. Reviewed on: 13th June 2020

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