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Family Building Society: Savings reviews

Name: Savings
Rating: 4.44 (673 reviews)

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4.52

Based on 673 reviews, last reviewed 7th Mar 2025

32% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Exceptional service Great products, really easy to use on line service Plus very quick to talk to on the phone if required. Very family orientated Reviewed on: 7th March 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (673)

Review of the Family Building Society, Savings:

Product was good to start but changes have made it l...

Product was good to start but changes have made it less competitive than other savings Reviewed on: 24th January 2025

FIRST CLASS SERVICE

THE LADY I DEALT WITH WAS MOST PLEASANT , KNOWLEDGIBLE AND HELPFUL. BETTER SEVICE COULD NOT BE WISHED FOR. Reviewed on: 23rd September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Rosie Keysell was very helpful and answered all my q...

Rosie Keysell was very helpful and answered all my questions raised on Junior Saving Account in detail for me to make a decision Reviewed on: 20th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback, specifically with Rosie! Response date: 27th September 2024

The person I dealt with was very helpful and answere...

The person I dealt with was very helpful and answered all my questions & actioned my request efficiently. She was also very pleasant to deal with Reviewed on: 19th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Request dealt with easily.

My request was easily dealt with and made straightforward. Thank you. Reviewed on: 18th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Excellent customer experience

Excellent customer experience the team member had great patience helping me sort my issue out and clearly explained what I needed to do and then assisted me to get a satisfactory conclusion to the issue Reviewed on: 17th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Todays experience.

The telephone was answered promptly and the adviser Dyllon answered my query and carried out the task I had difficult with in a courteous and efficient manner Reviewed on: 11th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Helpful advisor

Person I spoke to was understanding and helpful. She offered more help if necessary Reviewed on: 10th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 10th September 2024

Just cashed in a bond but Lisa made the process very...

Just cashed in a bond but Lisa made the process very simple and quick Reviewed on: 6th September 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with Lisa! Response date: 10th September 2024

Excellent service

Very helpful when you call. Good range of products Reviewed on: 6th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service was excellent! Response date: 10th September 2024

Excellent customer service

Lisa was very patient and helpful to help sort out the problems I was having trying to open a Windfall Account. Her knowlege and help was very much appreiciated. Reviewed on: 6th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Lisa was very patient and helpful! Response date: 10th September 2024

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Family Building Society: Savings reviews

32% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (673)

Product was good to start but changes have made it l...

FIRST CLASS SERVICE

Rosie Keysell was very helpful and answered all my q...

The person I dealt with was very helpful and answere...

Request dealt with easily.

Excellent customer experience

Todays experience.

Helpful advisor

Just cashed in a bond but Lisa made the process very...

Excellent service

Excellent customer service

Do you have a different Family Building Society product?

There's still more to see!

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