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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

superb service

the claim for the BOAS operation of my Frenchie Norman was submitted, a week later i had my money back Reviewed on: 10th September 2019

Very helpful

Very easy to talk to an advisor. Very easy claim form and quick payout for vet fees. Reviewed on: 10th September 2019

Trustworthy product

We have made several claims against the policy and each time the response has been honest and prompt. Reviewed on: 9th September 2019

Cat Insurance

Needed to make a claim. The Insurance Emporium settled the claim very quickly and with no hassle. Good service. Reviewed on: 9th September 2019

Very Helpful

The claims department were very helpful. They kept me up to date with what was going on with my claim and notified me right away once it had gone through. Reviewed on: 9th September 2019

Great service, all sorted with very little fuss

Needed to make claim for pet insurance, filled in one form, received a few emails keeping me updated, company paid vet directly. Efficiency at its best. Reviewed on: 9th September 2019

Claim took longer to resolve than was necessary

I’m the end I had to get involved in obtaining the information from my vets to enable the underwriters to complete the claim. And had to chase regularly. insurance emporium we’re emailing me to say they were chasing information, yet this was not the case and the information had been sent weeks before. It could have been managed much more smoothly. It was a stressful experience to be honest. Reviewed on: 9th September 2019

Slow but correct

Took a little while to hear back and the claim was less than expected but we did get some money back so can’t complain really! Reviewed on: 9th September 2019

Perfect

Left claim form with my veterinary surgery to fill in and forward to you, confirmation when you received it and prompt payment. Cant fault Reviewed on: 6th September 2019

Fast payment with no quibbles.

Sadly my cat got seriously ill and had to be put to sleep. The stress was awful but Insurance Emporium were kind and caring and paid out with no quibbles. Reviewed on: 5th September 2019

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